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Homewood Suites by Hilton Albuquerque - Journal Center

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324 Reviews from our TripAdvisor Community

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Showing 322: English reviews
Albuquerque, New Mexico
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

Staff was pleasant. First room (2nd floor) the toilet was running, maintenance came right away and "fixed" it. We came back to the room and they'd left the old toilet flapper there on the floor plus the toilet was still running. Maintenance said they'd done all they could so front desk apologized and gave us a room on the third... More 

Helpful?
Thank desertdweller2016
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Dear Desertdweller2016, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. Your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing... More 

Lemoore, California
1 review
Reviewed 3 weeks ago

Guest services was great, very clean, fair prices, and complimentary breakfast with social events every night. The indoor pool area was really great and clean, the gym was organized and had easy access. I will definitely be staying at this location for my future ABQ visits.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Daniel C
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Dear Daniel C, Thank you so much for compliment to our breakfast and rooms. Thank you again for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next! More 

Tucson, Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 October 2016

The hotel staff was extremely helpful! One of the front desk staff went out of his way to get us an address to a stature we were looking for. We enjoyed the hot breakfast each morning and liked our many choices we had. We would definitely stay there again!

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Nancy F
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Dear Nancy F, I am so happy to learn that you enjoyed our hospitality, service and accommodations. We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts. We are glad that you enjoyed the breakfast. We are all looking forward to your next visit and hope it will... More 

Canada
Level Contributor
74 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 17 October 2016 via mobile

The best part of our stay was Keith in Reception. He went out of his way to suggest things for us to do in Santa Fe and even called up to our room to make sure everything was ok. It was, everything was fine. It's just that the hotel and decor are old and need updating. The rooms are small... More 

Helpful?
Thank blueskydreamer
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Dear Blueskydreamer, We appreciate your acknowledgment of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job! We are currently under new ownership and will begin renovation by the beginning of next year. Thank you for your business we hope you will consider staying with us... More 

Palm Springs, California
Level Contributor
52 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 October 2016 via mobile

This homewood suites is in need of updating it is a little old. The price is not bad it is less expensive then other homewoodsuites. The breakfast is good and the staff is friendly. This hotel is good for an economical overnight stay.

Helpful?
Thank James S
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Dear James S, I wanted to thank you for your recent stay here at our hotel! I hope you felt at home. We are currently under new ownership and will begin renovation by the beginning of next year. We can’t wait to welcome you home again soon! More 

USA
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 October 2016

Foul conditions at this hotel. Very small room. No hot water available to wash our hands because the bathroom sink was broken. Non-smoking room stunk of old cigarettes. Pull-out sofa was not working. Mattress stained with blood and excrement. Management on staff was unwilling or unable to change our room. This was a very, very bad experience. Run far away... More 

Helpful?
Thank Tricia F
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Dear Tricia F, Thank you for your feedback of your recent stay with us. I was very sorry to hear that you were unhappy with the cleanliness of your suite. It is our goal to exceed the expectations of our guests. We am working with our housekeeping and maintenance staff to prevent this from happening in the future. I hope... More 

Albuquerque, United States
1 review
Reviewed 13 October 2016

Terrible. Fecal matter in toilet upon arrival. Stunk of cigarettes in non-smoking room. Hot water faucet broken, not working in bathroom. Sofa bed mechanism broken. Mattresses stained with blood, urine and fecal matter. Kids had to sleep on floor the mattress was so disgusting. Even free - I wouldn't stay here again.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Daniel F
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Dear Daniel F, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I understand your frustration, and I want to assure you that this mishap was entirely unintentional and also very out of the ordinary. I hope you will forgive this error and the service that did not meet your... More 

Plantation, Florida
2 reviews
Reviewed 12 October 2016

Everything was great. The staff was very friendly and helpful. The breakfast was better then expected. I was very impressed with the rooms, the location, the breakfast, the staff, the pool and hot tub.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Alex1267
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Dear Alex1267, Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. Wow!! Thank you so much for compliment to our breakfast and rooms. Thank you again for your feedback and kind words regarding the five star service and accommodations that you received during your most recent... More 

Houston, United States
Level Contributor
18 reviews
11 hotel reviews
Reviewed 9 October 2016

Not typical Homewood Suites -no ceiling fans in rooms, rooms very small, a/c does not cool effectively despite setting being 60, evening social included no alcohol (beer nor wine) and once allotted food runs out it is not replaced even when > 1 hour of meal time left and hotel at maximum capacity. Very disappointing .

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Sharon R
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Suite Assurance Guarantee very seriously. Thank you for your feedback and we hope... More 

Colorado Springs, Colorado
1 review
Reviewed 6 October 2016

Ok hotel. Average staff with one or two above average folks. Hotel shows it's age, but the rooms are clean. Food is about what you expect: average hotel fair - it'll fill your belly. Rooms were quiet enough. Nothing you wow you, nothing to keep you from coming back. I have a corp rate of around $100 per night. Wouldn't... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank johnwU9848EX
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

I wanted to thank you for your recent stay here at our hotel! I hope you felt at home. We are currently under new ownership and will begin renovation by the beginning of next year. We can’t wait to welcome you home again soon! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Homewood Suites by Hilton Albuquerque - Journal Center

Address: 5400 San Antonio Dr NE, Albuquerque, NM 87109-4150
Region: United States > New Mexico > Albuquerque
Price Range: $127 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Albuquerque - Journal Center 3*
Number of rooms: 63
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Albuquerque - Journal Hotel Albuquerque
Homewood Suites Albuquerque
Homewood Albuquerque
Hilton Albuquerque
Homewood Suites Journal Center
Albuquerque Hilton
Albuquerque Homewood Suites
Hotel Style:
#18 Business Hotel in Albuquerque
#28 Family Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Albuquerque - Journal Center staff and other travellers.
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Questions? Get answers from Homewood Suites by Hilton Albuquerque - Journal Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid third floor due to cigarette smell.”
 of 5 bubbles desertdweller2016, 16 Nov 2016 | Read review
“Go elsewhere.”
 of 5 bubbles triciaf539, 12 Oct 2016 | Read review
“most rooms are good”
 of 5 bubbles crucesdave, 17 Aug 2016 | Read review
“Pick a room on the 3rd floor - extremely quiet.....”
 of 5 bubbles deborahr855, 9 May 2016 | Read review
“Any room is good”
 of 5 bubbles bonitah613, 17 Feb 2016 | Read review
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