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Holiday Inn Express & Suites Albuquerque Old Town

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Holiday Inn Express & Suites Albuquerque Old Town
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610 Reviews from our TripAdvisor Community

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Laconia, New Hampshire
Reviewed 2 days ago NEW

We stayed at this hotel since they accept dogs. We travel with our poodle to California as flying is not always possible. Friendly helpful staff and a clean facility. We stay here on the trip to CA and also when returning East.

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Helpful?
Thank playnedpm
Reviewed 6 days ago NEW

I booked a room for my son who was traveling from phoenix to Pennsylvania for work. When I called I talked to a very nice woman who I explained the situation. and gave her the info and my credit card number my son has the same AAA card as we do which was no problem. From all we knew it...

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Helpful?
Thank Deon C
gmabqww, Front Office Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

First, I would like to apologize that you were awaken due to the miss-communication about our credit card policies. It looks like this reservation was made through our central reservations office, and they failed to communicate to you that due to data security policies we cannot charge a card that is not present at the hotel without receiving an authorization...

Grand Junction, Colorado
Reviewed 1 week ago via mobile

We stayed here twice during a family road trip through New Mexico. The front desk was so welcoming, and they acted like they were actually glad to have us there! We were upgraded to a suite, which was perfect for us and so appreciated. The continental breakfast saved time and money, and the lady in there brought our kids a...

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Helpful?
Thank Erin B
gmabqww, Front Office Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Thank you so much for taking the time to write this review. I am glad that our employees were able to shine for you as the great customer service ambassadors for our hotel and Albuquerque that they are. We would love to have you stay with us on any future travels to or through Albuquerque.

Colorado Springs, Colorado
Reviewed 1 week ago

My family stayed (tried) here in January. After a long week of travelling all around New Mexico we were looking forward to staying in a nice hotel. Well, it didn't happen that way. When we showed up the gentlemen at the front desk wasn't the nicest. Then when I came in with my family and all our stuff, travelling with...

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Helpful?
Thank Nicole S
gmabqww, Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

I'm very sorry to hear about your experience at our property, the city was doing work on the water lines near the hotel so a lot of sediment ended up coming into our hotel. I remember we did get you a room at the La Quinta which is on another block in the cities water system. However your card should...

Texas, United States
Reviewed 1 week ago

We got a first floor room. IT WAS LOUD WITH TRAFFIC! It was a major street and it has a gas station right outside the hotel, so lots of movement all the time. The breakfast was good, typical hotel food. The room was OVER PRICED! I was charged $8 service fee fro calling the hotel to book a room. 2...

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Helpful?
Thank Jennifer C
gmabqww, Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

I'm so sorry you were unable to relax due to traffic noise, may I suggest if you come back to reserve a mountain view room as these are on the other side of the building (away from 12th street). I am unsure about this eight dollar service fee you are referring to as we do not have anything like that...

Nebraska
Reviewed 2 weeks ago

This was an easy hotel to get to and was very clean and well kept - There were no issues . We stay just one night but would stay there again - we got a great deal on the internet for pricing. There is a pool and gym but we didn't use them

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Helpful?
Thank AH68164
gmabqww, Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Thank you for taking the time to write a review for us. We look forward to seeing you again.

Cincinnati, Ohio
Reviewed 3 weeks ago

There is a Starbucks next door, they have the typical amenities of a HI Express. Hotel is clean, and fairly quiet. Easy to find. They have a pool, a gym, etc . The room is great, its a suite with a couch, a chair, kitchenette, and large bathroom.

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Helpful?
Thank Swwalton
gmabqww, Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Thank you for taking the time to write a review for us, we are always happy to receive them. I'm glad you enjoyed the suite at our hotel and hope to see you in the future.

Tacoma, Washington, United States
Reviewed 4 weeks ago

I travel on business and for the most part the hotels I stay at are quite nice, this was not. I will say however the staff was excellent and very accommodating. I was there for five nights and had to listen to dogs in the adjoining rooms barking late into the evening and early in the morning. Also the location...

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Helpful?
Thank Bob W
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Dear Bob W. We have one of the friendliest staff a hotel could ask for, and we are glad that you appreciated that. However, we’re very sorry we didn’t provide you with a satisfactory experience during your recent stay at our hotel. Your satisfaction is very important to us, and we appreciate your feedback about the outside noise, toilet, breakfast...

Flagstaff, AZ
Reviewed 14 February 2017 via mobile

Was happy with the accommodations. Staff was very friendly and easy to work with. Would definitely stay there again. Easy for me to get around town and get back. The breakfast was not bad and gave lots of choices.

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Helpful?
Thank azann001
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Dear asann001, We appreciate you taking the to to share a little about you recent stay. We are thrilled to hear our location was a good fit for you on your travels. Our team is always looking for ways to create a memorable and relaxing experience so thank you for taking to time to recognize their efforts...we hope that you...

Seattle, Washington
Reviewed 8 February 2017

The location is close to freeway and arterial - constant traffic noise. Rooms are good - large, basic amenities. Staff cordial and unexceptional. In a sterile mall environment. Good value but could do better.

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Helpful?
Thank seattlejim01
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

I'm sorry that you didn't have an exceptional stay with us. I would like to suggest, should you come back to stay with us, to book a mountain view room as these will be located on the parking lot side of the building. This will be away from 12th street and the freeway to alleviate the traffic noise you experienced...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Our Old Town district hotel is located off I-40. While staying with us you can visit the Indian Pueblo Cultural Center (within walking distance) and experience Native American cuisine, learn about our local pueblos and even see a traditional dance performance. Visit the Historic Old Town Plaza(approx 2 miles) to do some shopping, have some great food, and visit the many museums Albuquerque has to offer. ... more   less 

Additional Information about Holiday Inn Express & Suites Albuquerque Old Town

Address: 2300 12th Street NW, Albuquerque, NM 87104
Region: United States > New Mexico > Albuquerque
Price Range: $147 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Albuquerque Old Town 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Holiday Inn Express & Suites Albuquerque Old Town Hotel Albuquerque
Holiday Inn Express And Suites Albuquerque Old Town
Hotel Style:
#2 Business Hotel in Albuquerque
#3 Family Hotel in Albuquerque
#11 Romantic Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Albuquerque Old Town staff and other travellers.
12 questions
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over a year ago
6 months ago
Bedford, Texas
Massachusetts

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Questions? Get answers from Holiday Inn Express & Suites Albuquerque Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any where but this hotel!”
 of 5 bubbles 520deonc, 24 Mar 2017 | Read review
“Rooms are loud, right off the highway”
  • this is the water that came out of the tap...
  • this was the front desks solution to the brackish water...
 of 5 bubbles nicolesW8906DZ, 20 Mar 2017 | Read review
“DONT STAY ON THE FIRST FLOOR because of busy streets around the hotel.”
 of 5 bubbles JenniferC105, 19 Mar 2017 | Read review
“Ask where the pet friendly rooms are before booking.”
 of 5 bubbles 265bobw, 26 Feb 2017 | Read review
“north side away from freeway”
 of 5 bubbles seattlejim01, 7 Feb 2017 | Read review
5 of 5