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Hilton Garden Inn Albuquerque Uptown

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Hilton Garden Inn Albuquerque Uptown
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587 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Albuquerque Uptown
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Showing 580: English reviews
Gallup, United States
Reviewed 11 April 2016

My stay at the Hilton was o.k. The staff and cleanliness of the room was good. I did not like the noise that came from the highway that is located right outside my room so I suggest that you request a room on the opposite side of the highway. Otherwise, its a nice play to stay with all the amenities!

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Helpful?
1Thank Ramona V
Michael O, Guest Relations Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Ramona V, Thank you for your feedback! We love hearing back from all of our guests. I am glad to hear that you enjoyed your stay with us, despite the highway noise that you experienced. We will always do our best to ensure that we meet the requests of all of our guests, so always feel free to fill in...

El Paso, United States
Reviewed 6 April 2016

If you are a member of the loyalty program, you will not be treated as such. Breakfast was cold, orders were wrong and or given to someone else. Pillows super flat. Carpet needs to be updated. I am supposed to get complementary breakfast and was treated like if I was lying and I had to keep asking for them every...

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Helpful?
Thank Georgina A
Michael O, Guest Relations Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Georgina A, I would like to thank you for sharing your feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try...

Colorado Springs, Colorado
Reviewed 5 April 2016

The indoor water slide was closed for the winter, the hot tub was covered with foam, and the foam with scum and hair. There was also scum built up on the walls, GROSS! I will never go back to this hotel!

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Helpful?
Thank W7239TXkathleens
Michael O, Guest Relations Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

W7239TXkathleens, I would like to thank you for taking the time to share your feedback. We welcome all comments from our guests, as they help us to improve in the future. I would like to apologize for the state that you found our hot tub in. Our staff does clean the pool and hot tub twice daily, however when we...

Oxford
Reviewed 5 April 2016 via mobile

Make sure you are on the non interstate side of the hotel, otherwise significant road traffic will keep you up all night (windows are about 30 metres away from the road itself!!). The hotel itself is otherwise clean and tidy, if a little character less. Staff are friendly. We stayed owing to Kirtland AFB, which is about 20 min drive...

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Helpful?
Thank lwillson
Michael O, Guest Relations Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

lwillson, Thank you for taking a moment to share your experience. Feedback from all of our guests is important to us. Though our location is a convenient one for most of our guests, we understand that some guests would prefer to face away from the highway if possible, not only for noise concerns, but also so that they can get...

Austin, Texas
Reviewed 5 April 2016

We are extremely picky about our hotels but the Albuquerque Garden Inn is excellent. Clean through and through. Great rooms and wonderfully friendly staff. The area it is located in is quite trendy. It is close to best Albuquerque shopping centers and walking distance to very best restaurants. Area is also very safe if traveling by car.

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Thank Keith M
Michael O, Guest Relations Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Keith M, I would like to thank you for taking a moment to share your experience! I'm so glad that you had such a pleasant stay with us. Everyone on staff is dedicated to making sure your stay is everything you want it to be, and it's wonderful to hear when we succeed. And you are right, we are so...

Scranton, PA
Reviewed 4 April 2016

Clean, quiet, pretty hotel with amazingly attentive staff and all amenities. Big rooms, pool, jacuzzi, nice lobby, restaurant with good food and friendly service. A short taxi ride to many interesting places. My second stay but not my last. Not one thing I can think of to improve!

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Thank Habanada
Michael O, Guest Relations Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Habanada, I would like to thank you for taking a moment to leave such wonderful feedback! We love hearing from our guests, as it lets us know we are doing our jobs! We are so proud of our dedicated staff, and all of our fabulous amenities, such as our indoor pool, two-story water slide, and our restaurant, the Garden Grille....

taos, United States
Reviewed 3 April 2016

Stayed here with family, three different rooms, and it was very complicating checking in. One, the gentleman that was trying to check us in was new so no offense to him, but the manager that was supposed to help and guide was extremely rude. He talked down to us like if we were dumb and was scolding us like if...

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Helpful?
Thank Leanne S
Michael O, Guest Relations Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Leanne S, Thank you very much for taking the time to share your feedback with everyone. I would like to offer my apologies for the experience that you had upon check-in. I will following up with you via email personally with whoever you interacted with upon check-in, as it seems that you did not receive the welcome that all of...

Window Rock, AZ, United States
Reviewed 30 March 2016

This hotel was the most hospitable hotel I ever stayed at in awhile! The reception I received upon my check in was smooth, without all the crazy that can transpire with reward numbers, cards, etc. I was always acknowledge by hotel staff from the management to the maids. This hotel knows what they are doing when customers come in: The...

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Helpful?
Thank Evangeline D
Michael O, Guest Relations Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Evangeline D, Thank you for taking the time to share your wonderful experience at our hotel! Everyone was happy to have you as a guest, and we all did our best to make sure that your stay--and everyone else's--was absolutely perfect. Our front desk staff are well trained, and I am so glad that everything went smoothly from check-in to...

Las Cruces, New Mexico
Reviewed 26 March 2016

The front desk staff and breakfast staff were not friendly to me and my family. The room is clean but beware that one side faces I 40 freeway. It is loud and you can hear traffic in the room. They also blare music through a PA down the halls and in the lobby. The room was clean and comfy. The...

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Helpful?
Thank Rojelio O
Michael O, Guest Relations Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Rojelio O, Thank you for taking a moment to leave feedback on your recent stay at our hotel. I would like to apologize for the issues that you experienced. Our swimming pool does get cleaned twice daily, however during the busy part of the week it can become dirty quickly due to the high volume of guests. Should you ever...

Rio Rancho, United States
Reviewed 26 March 2016

Excellent Service and accomodations. personnel very nive and courteous from Jonathan to chef and servers. Quite convinient for shopping and dining at anytime of the day and feels very safe walking around the hotel. thank you.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Ronald C
Michael O, Guest Relations Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Ronald C, Thank you so much for your kind words of praise, they are greatly appreciated by all of our staff. We are so lucky to be conveniently located near so many wonderful shopping and restaurant choices in the Uptown Shopping District, which is just a short walk from our front doors. We are also happy to have our Garden...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Albuquerque Uptown

Address: 6510 Americas Parkway, Albuquerque, NM 87110
Region: United States > New Mexico > Albuquerque > Uptown
Price Range: $131 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albuquerque Uptown 3*
Number of rooms: 149
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Travelocity, Priceline and Hotels.com so you can book your Hilton Garden Inn Albuquerque Uptown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Albuquerque Uptown Hotel Albuquerque
Albuquerque Hilton
Hotel Style:
#16 Business Hotel in Albuquerque
#25 Romantic Hotel in Albuquerque
#31 Family Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Albuquerque Uptown staff and other travellers.
1 question
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4 months ago

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Questions? Get answers from Hilton Garden Inn Albuquerque Uptown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you like showers get a room with the walk in shower.”
 of 5 bubbles VictoriaM703, 29 Nov 2016 | Read review
“Upper floor facing away from the interstate seems the best area.”
 of 5 bubbles Trickstersawpix, 26 Nov 2016 | Read review
“2nd floor was nice and quiet”
 of 5 bubbles 167meaghand, 21 Nov 2016 | Read review
“Top floors -rooms were larger than some lower floors. BYO K-Cups”
 of 5 bubbles travelady56, 28 Oct 2016 | Read review
“Request a room facing north. South facing rooms are VERY close to I-40 and associated noise.”
 of 5 bubbles billyjeanne, 25 Sep 2016 | Read review
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