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Holiday Inn Hotel & Suites Salt Lake City-Airport West

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Holiday Inn Hotel & Suites Salt Lake City-Airport West
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246 Reviews from our TripAdvisor Community

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Showing 239: English reviews
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Gurnee, Illinois
Reviewed 3 days ago NEWvia mobile

I stayed here for 1 night while in salt lake city for business. Hotel is close to the airport. It's really nice. Clean and well maintained. Rooms are nice. Staff is friendly. The hotel is close to the airport and does run a shuttle. There isn't alot of places to eat right around the hotel but within 10 minutes you...

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Helpful?
Thank Michael G
Marisol R, Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Thank you Michael G for taking some time to review our hotel. I am pleased to hear that you enjoyed your stay with us and found our staff and location to your liking. We hope to see you again soon! Sincerely, Marisol R.

Boston, Massachusetts
Reviewed 6 days ago NEW

About what you'd expect - convenient and overall pretty good. Biggest complaint is the in-room heating system which switches on and off during the night with the noise of a nearby jet engine. Very irritating and the controls to manage it didn't work. Only solution? Pull the plug (literally).

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Helpful?
Thank Veritas57
Marisol R, Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear Veritas57, Thank you for taking some time to review and provide us with some feedback. We're sorry to hear about the inconveniences you encountered during your stay with us. We'll make sure that our maintenance team is informed of the problems encountered. Thank you.

Hod HaSharon, Israel
Reviewed 2 weeks ago

The room (King's suite) was very large, and the bed was very comfortable. Had a nice view of the snow. Service was excellent, and breakfast was very good. The room was very quiet even though it was overlooking a main road.

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Helpful?
Thank avipiti
Marisol R, Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear Avipiti, thank you for the five star review! We're glad to hear that you found your room to your liking. We hope to see you again the next time you are in Salt lake City!

Vail, Colorado
Reviewed 3 weeks ago

Clueless! Power went out and the Hotel was clueless as to how they should have assisted customers. No power, no lights, no heat (Jan-bitter cold), generators died and no direction from staff. I walked down a stairwell with my suitcases in the dark without any lights. SCARY! Front desk did not provide any communication (a note under the door would...

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Helpful?
Thank jojomoore56
Nicole W, Director of Sales at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear Jojomoore56, Thank you so much for taking the time to provide us with your feedback. Unfortunately we had an unplanned power outage in our area on Sunday morning at 2 a.m. Unfortunately this power outage affected thousands of businesses, hotels, private residences and even the Salt Lake International Airport. As a result, our guests were inconvenienced by not having...

Payson, Utah
Reviewed 4 weeks ago via mobile

Looking for a place close to the Salt Lake airport, this one fit the bill. Friendly front desk staff, the room was clean and great for our needs. We used the free shuttle to the airport for our 4:30am flight out, a added bonus.

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Helpful?
Thank WanderingFarmer
Marisol R, Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Thank you WanderingFarmer for taking some time to review our hotel. We are happy to see that you enjoyed your stay with us and found the complimentary airport shuttle useful. We hope to see you again soon.

Reviewed 12 January 2017

This is an excellent hotel. Very close to the airport. Staff is friendlty and the facility is very clean. Workout room is very small. Bar and restaurant are nice with a good selection of food. The rooms are awesome. Very clean. There is a club chair in my room with a small side table which is perfect for working and...

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Helpful?
Thank Nuno G
Marisol R, Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear Nuno G, Thank you for taking some time to review our hotel. I'm glad to hear that you enjoyed your stay with us. I'm pleased to hear that you enjoyed the services provided by our staff as well as the food offered at the restaurant.

Homer Glen, Illinois
Reviewed 4 January 2017

We stayed here for one night after visiting the mighty five national parks. This hotel was very clean and comfortable and convenient to the airport. We had no complaints. I had booked it through hotwire so I did not know where we would end up.

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Helpful?
Thank heatherandjohn
Marisol R, Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Thank you Heather and John for the kind words. I am very pleased to see that you enjoyed your stay with us. We know that long trips can be exhausting and therefore we try our bests to make sure your stay with us is as stress free as possible. We hope to see you again the next time you go...

Spokane, Washington
Reviewed 11 December 2016

Due to weather and flights we were here for 4 nights - 2 rooms. I had a cat w/me and reserved a king suite w/fireplace to soothe the cat. No problem w/pets - saw quite a few. Pets $20/night. Our 2nd room was just a standard room - it was just fine as well. Airport shuttle was smooth - no...

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Helpful?
Thank MissGermanGirl
Marisol R, Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear Guest, Thank you so much for providing a five star rating as well as some feedback. Nothing makes me happier than seeing a happy guest. I am glad to know that you found your stay with us to your liking. I am really glad to hear that you found our breakfast to your liking. I think that a sit...

Reviewed 21 October 2016

This is a first world hotel with all the normal services. However, it is a bit below the standards for Holiday Inn, and our company will not use this hotel again. We reserved two rooms for two nights. The major problem was the HVAC. My unit would not respond and seemingly would come on randomly, leaving the room too hot....

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Helpful?
Thank cyeack
Marisol R, Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Thank you for providing feedback regarding your recent stay. I am deeply sorry to hear that our hotel was less than satisfactory during your stay at our hotel. I understand that having a room with a working HVAC is very important, I will will make sure that our maintenance manager knows about the problems you encountered with both units. We'll...

Edmonton, Canada
Reviewed 20 October 2016

Our stay was greatly enhanced by the courteous front desk staff (Adan) who helped us with prompt solutions to our travel woes. I would gladly return to this hotel as a guest in the future. The room was clean and comfortable.

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Helpful?
Thank n0bert
Marisol R, Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Thank you so much for providing some feedback regarding our hotel. We are very please to see that our front desk agent made your stay great by proving helpful information and solutions. We are glad to hear that the room met your expectation. We do our best to make sure that every room is perfectly cleaned and ready for the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to the Holiday Inn Hotel and Suites Salt Lake City Airport West! Minutes from Salt Lake International Airport, downtown Salt Lake City, and four world-famous ski resorts within 45 minutes, the Holiday Inn Salt Lake City Airport West is ideally located. A free airport shuttle is available. Well- appointed guest rooms in rich, warm tones with spacious and well-lit work areas will delight you. Stay connected with free high-speed internet access in-room and throughout the hotel. Tie up loose ends in our 24-hour business center and enjoy the HD flat screen TVs when work is done. Triple sheeted beds and a pillow menu provide a superior night's sleep. Dine on classic American cuisine in Wingtips Bar and Bistro, our full service restaurant or enjoy the ease of room service. Catch a game on large plasma TVs in our lounge. Maintain your exercise regimen in our fitness center, indoor pool, and whirlpool. Plan a successful event with our professional meeting and catering staff. We offer over 2300 square feet of flexible meeting space. Visit these popular attractions while in Salt Lake City, Home to the XIX Olympic Winter Games: Gateway & City Creek Shopping, Salt Palace Convention Center, Temple Square and the Great Salt Lake. Visit our corporate neighbors: GE Healthcare, L3 Communications, Raytheon, and Northrop Grumman. Experience all that the Holiday Inn Hotel and Suites Airport West has to offer! ... more   less 

Additional Information about Holiday Inn Hotel & Suites Salt Lake City-Airport West

Address: 5001 W Wiley Post Way, Salt Lake City, UT 84116-2850
Region: United States > Utah > Salt Lake City
Price Range: $118 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Hotel & Suites Salt Lake City-Airport West 3.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Salt Lake City-Airport West
Holiday Inn Salt Lake City
Salt Lake City Holiday Inn
Holiday Inn Hotel & Suites Salt Lake City-Airport West Utah
Hotel Style:
#14 Family Hotel in Salt Lake City
#29 Business Hotel in Salt Lake City
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Salt Lake City-Airport West staff and other travellers.
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Questions? Get answers from Holiday Inn Hotel & Suites Salt Lake City-Airport West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If there is an emergency at this hotel, you are on your own!!”
 of 5 bubbles jojomoore56, 31 Jan 2017 | Read review
“Note; this hotel is in an industry park of offices. There are no restuarants nearby so a car is beneficially”
 of 5 bubbles 729nunog, 12 Jan 2017 | Read review
“Ask for a room facing the mountains - you will hear freeway noise if you choose to have a mountain view”
 of 5 bubbles MissGermanGirl, 10 Dec 2016 | Read review
“Call the hotel and talk to ADEN!”
 of 5 bubbles dlcanfield, 7 Oct 2016 | Read review
“Bring your earplugs; loud A/C!”
 of 5 bubbles Bkaymc, 18 Aug 2016 | Read review
5 of 5