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Rainforest Retreat

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1,206 Reviews from our TripAdvisor Community

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There are newer reviews for Rainforest Retreat
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Showing 1,141: English reviews
Beaumaris
Reviewed 3 November 2016

Our Tree Lodge room was much nicer than expected. The Rainforest Retreat website made no mention of the kitchenette or Nespresso machine in the room. This was a pleasant surprise. All staff were very friendly and the Monsoon Restaurant was very good. Highly recommended!

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Thank petergV5173BV
Reviewed 3 November 2016 via mobile

Ok, so Franz Josef was wet, but that damp makes for the most amazingly, beautiful scenery. The rainforest retreat is super well appointed, the facilities are very clean and the whole place is well organised. I'd highly recommend a dip in the hot pools across the road too!

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Thank Rebecca M
Singapore, Singapore
Reviewed 2 November 2016

The team were exceptional going above and beyond during my stay. We were travelling in a campervan and our powercable was burnt. The team had go throught the trouble finding us a powercable, when it can't be found, they gave us a free powersite for our campervan while we stayed in the hostel room. Service the team provides is what...

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Helpful?
Thank Sharlotte_Chen
Management response:

Hi Sharlotte Thank you for your feedback. The crew were very happy to hear your review. I hope the rest of the trip went well. Thank you Oscar

Chch
Reviewed 25 October 2016

The whole location was clean and modern, and the nature trails to the rooms wonderful. So many ferns. The rooms were really nice, such a shame we could not spend more time enjoying them as well as the hot tubs. The staff were so friendly and helpful that they enhanced the entire stay.

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Thank alanwE4111WB
Melbourne, Australia
Reviewed 24 October 2016

Comfy rooms, great showers (probably the best hostel showers in NZ) and a great restaurant/bar. TV and ensuite in our room was a nice touch. Had the all you can eat pizza buffet and went to bed a satisfied customer!

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Helpful?
Thank BrendanR99
Management response:

Hi Brendan I am so pleased to read your review, we recently renovated the bathrooms in the backpackers and the goal was to create the best hostel bathroom in NZ, looks like we achieved it. From backpacking myself I know how nice it is when you come across the little luxury's along the way. I hope the rest of your...

Reviewed 23 October 2016 via mobile

This seemed to be a place where the kids hang out on the way to probably play on the glacier. The rooms were small but simple. It was not modern. I wasn't there long enough to figure out what the rainforest part of it was all about though.

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Helpful?
Thank Jon C
Management response:

Hi Jon C Thank you for staying with us. We do have a range of rooms from our small ensuite doubles to large houses. A little bit of something for everyone. We are always happy to assist guests in helping them choose the right room type. Please get in touch if you'd like assistance. Thank you Oscar

Reviewed 22 October 2016

Stayed here in an RV with sites set amongst the trees etc. Good on-site bar/restaurant. Staff very helpful and friendly. Down side are the washrooms as some are in portacabins but the site acknowledge this area as being one that needs attention. They are also clean but could do with being checked late in day to ensure plenty of consumables.

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Helpful?
Thank Tina B
Management response:

Hi Tina Thank you for your feedback. I have now upped the number of times a day we check the facilities as our season is now getting busier. Cheers Oscar

Sydney, Australia
Reviewed 22 October 2016

The room was small & if one doesn't mind all the sound effects from surrounding rooms it would suit you, however, shower noises, toilet noises & various other sound effects from surrounding rooms does not create a conducive place to sleep. The hot water ran out both mornings. We did report this & were told it should not have happened....

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Thank Anne S
Management response:

Hi Anne Many thanks for choosing to stay with us in one of our small ensuite doubles. I will investigate what measures we can take to increase the soundproofing. I am sorry that the how water ran out on you, this is not normal and after investigating we discovered a fault with our boiler which has now been repaired. I...

Geelong, Australia
Reviewed 21 October 2016

The staff were very helpful. I stayed there for two nights in January and had a ball. Great place for young people as both nights we partied it up in the Monsoon bar. Good drinks, nice breakfast in the morning. Hot tub was lovely!

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Thank Natasha F
Reviewed 21 October 2016

I traveled New Zealand with Kiwi Experience and this was one of my favorite place! The rooms are great and the bathrooms are unbelievable! They have hair dryer, hair straightener and curling iron on the shared toilets!!! The whole place is being renovated now and is absolutely beautiful and the staff is great! Totally recommend it!

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Thank Paulinha d

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Rainforest Retreat is centrally located in the heart of Franz Josef Glacier township on the west coast of NZ’s South Island.Nestled in six acres of native bush and surrounded by lush punga groves, Rainforest Retreat offers a wide range of accommodation – all built to embrace the natural environment.Whatever the season, explore New Zealand’s glaciers while staying at Rainforest Retreat. It’s not just accommodation… it’s an experience! ... more   less 

Additional Information about Rainforest Retreat

Address: 46 Cron Street, Franz Josef, Westland National Park (Te Wahipounamu) 7886, New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Price Range: $70 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Rainforest Retreat 4.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Rainforest Retreat Hotel Franz Josef
Hotel Style:
#4 Luxury Hotel in Franz Josef
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Questions & Answers

Here's what travellers have asked, with answers from Rainforest Retreat staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay in the separated cottages”
 of 5 bubbles scurryman, 28 Nov 2016 | Read review
“If you want a quiet room be sure to request one at time of booking. If you want to be near the kitchen etc ask for that too.”
 of 5 bubbles cazbar62, 27 Nov 2016 | Read review
“Poor internet connection due to location”
 of 5 bubbles heleng921, 27 Nov 2016 | Read review
“The Gecko Village is quiet”
 of 5 bubbles airbus0320, 9 Nov 2016 | Read review
“Tree Lodges are very nice.”
 of 5 bubbles petergV5173BV, 2 Nov 2016 | Read review
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