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Franz Alpine Retreat

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Franz Alpine Retreat
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283 Reviews from our TripAdvisor Community

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Showing 272: English reviews
Preston, United Kingdom
Reviewed 13 January 2015

Picked hotel due to overall good reviews and liked it. First impressions were very good spacious and well fitted but it just misses out - there is nowhere at all to hang clothes - no wardrobe or even a hanging rail ok if you are stopping overnight but not much use if there for a few days. Also the two...

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Thank Bob H
MelO776, General Manager at Franz Alpine Retreat, responded to this review

Thank you for your review. Having just taken over in August, these were 2 of the major areas we attempted to rectify before peak season, however with Xmas we missed out on transport availability being so far from a major city. We are now well under way of implementing new storage space in the bedrooms and redoing up the chairs....

Brisbane, Australia
Reviewed 5 January 2015

We only stayed here for one night but it was incredible. The customer service was amazing. The staff went out of their way to accommodate our needs and provide useful information about all the in's and out's when it came to visiting Franz Josef. The accommodation itself was modern and clean and very spacious. Definitely would recommend.

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Thank carriwingreen
MelO776, General Manager at Franz Alpine Retreat, responded to this review

Thank you for your lovely review on our property and we are so glad you enjoyed your stay with us. We find it does help to let our guests know what there is to do in Franz and we hope you enjoyed our beautiful town. We look forward to seeing you again in the future. Kind Regards Mel & Nigel

Victoria, Australia
Reviewed 4 January 2015

While traveling with another couple we had the good luck to stumble upon this retreat. We were given a 2 bedroom cabin which was excellent for our needs. Spotlessly clean, roomy, comfortable and modern with views to die for. The hosts Mel and Nigel are the new owners and are a lovely couple who went out of their way to...

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Thank Catherine S
MelO776, General Manager at Franz Alpine Retreat, responded to this review

Thank you for your lovely review. Am so glad that you received your boots back to you and we hope to see you again in the future. Kind Regards Mel & Nigel

Sydney, Australia
Reviewed 2 January 2015

We stayed here for 2 nights in December. Positives: The chalets, on first glance, look amazing as you walk in. All very clean. Quiet area not far from the centre of Franz Josef if you have a car. Lovely view out one of the windows towards the glacier. Negatives: The floor really cracked and creaked badly so if someone got...

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Thank Iluvtravel1001
MelO776, General Manager at Franz Alpine Retreat, responded to this review

Thank you for taking the time to write a review. We are glad you enjoyed your stay with us. We have taken on board your comments about the uncomfortable chairs and are getting them repaired. Enjoy the remainder of your holiday and we look forward to accommodating you again. Kind Regards Mel & Nigel

Reviewed 26 December 2014 via mobile

We stayed for one night with our two children in December. The retreat is made up of about 12 chalets with amazing views of the mountains when the weather is good. The chalets are a little out of town so you do need a car but franz josef is so small that we didn't mind not staying more centrally. The...

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Thank Rebecca K
MelO776, General Manager at Franz Alpine Retreat, responded to this review

Thank you for your review. We are glad you got to your next destination safely. It was a pleasure to host you whilst you enjoyed our beautiful surroundings. We have taken on board your comments about the lack of hanging space for clothes in the bedroom and will be addressing this next year. Kind Regards Mel & Nigel

Perth, Australia
Reviewed 21 December 2014

Lovely accommodation, far enough out of town to be isolated and peaceful, but only a short drive in. Neat, clean and tidy, with all the amenities you could require, Very helpful hosts, and even sitting here now, even though it is raining, the mist and the view of the mountains is amazing. Also good WiFi and DVD library if required....

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Thank suehutt
MelO776, General Manager at Franz Alpine Retreat, responded to this review

Thank you for your review. It is lovely and peaceful here and nice to not be in the hustle of town. Especially during peak season. You are so right, how even on a raining day it is still beautiful. Enjoy the rest of your holiday. Regards Mel & Nigel

Reviewed 7 December 2014 via mobile

We stayed for 2 nights during our NZ trip. From the moment we arrived Mel and Nigel were very helpful - they provided options for trips to do and were more than happy to book these for us. Room are spacious and kitchen has everything you need. If you stay here make sure that you get the free hummer limo...

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Thank Michael L
MelO776, General Manager at Franz Alpine Retreat, responded to this review

Thanks for taking time to write a review. We are pleased you enjoyed the ride in the limo and your stay with us. We are currently working on the WIFI to try to get faster internet. Enjoy the rest of your holiday. Regards Mel & Nigel

Amiens, France
Reviewed 26 November 2014

Nice room, very cleaned and full equiped. We stayed 2 nights there. It's located a bit out of town, so quiet and very enjoyable. The managers Mel ad Nigel were very friendly and attentive. They did their best to make us feel confortable. They even came and checked if everything was ok during a thunder storm night. We had good...

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Thank Melu G
MelO776, General Manager at Franz Alpine Retreat, responded to this review

Thank you for taking the time to write such a positive review. We are glad you enjoyed your stay with us, even with the thunder and lightening storm. They can be quite amazing storms and all part of the fun of the west coast. Have a wonderful rest of your holiday in New Zealand. Regards Mel & Nigel

Cambridge, United Kingdom
Reviewed 22 November 2014

Stayed in a 2 bedroom chalet for 3 nights during October 2014. The chalet was spacious, clean and very comfortable. The kitchen was fully equipped with modern appliances, bedrooms comfortable, bathroom modern and clean. The owners Mel and Amy could not have been more helpful from the moment we checked in to our leaving, they were brilliant. However it is...

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Thank Glyn872
MelO776, Manager at Franz Alpine Retreat, responded to this review

Nigel and I are pleased that you enjoyed your stay with us. We thank you for taking the time to post a review. We hope the rest of your holiday is as enjoyable as your time with us. We love to get feedback and do so appreciate your positive comments. Kind Regards Mel & Nigel

Mt Martha, Australia
Reviewed 4 November 2014

We stayed here for our honeymoon and the views of the snow capped mountains were really amazing. The owners were very accommodating and friendly. The room was very Clean, spacious and modern, exceeding our expectations. Our only suggested room for improvement would be to perhaps dress the rooms up with some more decor, eg: wall pictures in the bedrooms to...

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1Thank Samantha O
Jennifer F, Manager at Franz Alpine Retreat, responded to this review

For and foremost, congratulations on your wedding. Thank you for choosing Jag Escape Franz Alpine Retreat as a starting point of your new life together. It was a pleasure to accommodate you and we are thrilled you enjoyed your Limo ride into dinner. The views of the mountains are spectacular and it was great that you had the lovely weather...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Franz Alpine Retreat gives you the perfect retreat in the most beautiful location this country has to offer. Whether you are travelling alone, as a group or a family, it has personalised facilities that fully immerse you in the surrounding environment.Franz Alpine Retreat has been purpose built with facilities that allow you to feel at home, relax, do your own thing and ultimately enjoy the breathtaking environment around you. Our chalets can sleep up to 5. Chalets are equipped with full gas cooking, kitchen - dining room, electric blankets, SKY + Freeview, Wireless Internet, Phone & insect screens. Other facilities within the complex DVD library, BBQ, full laundry facilities, continental breakfast.A perfect place to stay - your home away from home! ... more   less 

Additional Information about Franz Alpine Retreat

Address: 2 Donovan Drive | State Highway 6, Franz Josef, Westland National Park (Te Wahipounamu) 7886, New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Price Range: $153 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Franz Alpine Retreat 4*
Number of rooms: 9
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Also Known As:
Franz Alpine Retreat Hotel Franz Josef
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Questions & Answers

Here's what travellers have asked, with answers from Franz Alpine Retreat staff and other travellers.
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Questions? Get answers from Franz Alpine Retreat staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“We showed up unannounced and got a good deal so; do you chance it or not to book or wing it???? LOl.”
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5 of 5