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State Highway 48, Whakapapa, Tongariro National Park 3951 New Zealand
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2 hotels in Whakapapa
Location
Cleanliness
Service
Value
Everything we do at the Chateau Tongariro Hotel we believe in providing you with a timeless elegance. We believe that preserving tradition and history is most important and as the hotel is located within a dual World Heritage National Park, conservation and culture are also at the forefront of your experience. Tongariro National Park provides a stunning natural playground bursting with diverse landscapes for visitors to the Chateau Tongariro to discover. Chateau Tongariro provides accommodation, restaurants, bars and conference facilities and is an all-seasons, utterly timeless experience not to be missed.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Hiking
Skiing
Children Activities (Kid / Family Friendly)
Wifi
Paid wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shared lounge / TV area
Dry cleaning
Laundry service
Ironing service
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Room features
Room service
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English
Hotel links
Special Price:Stay Longer For More
2889Reviews15Q+A100Room tips
Traveller rating
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Popular mentions
HFTNewZealand wrote a review Yesterday
New Zealand29 contributions16 helpful votes
2 night stay at $335/night, shoulder/off season? Positives: lavendar bath salts. Old world charm. Quiet room - mainly due to low occupancy. With high occupancy, based on sound when another was in the corridor, corridor noise would affect sleep. Clean, well serviced room. Negatives: given the low occupancy due to Covid travel restrictions for overseas visitors, Auckland and Waikato residents, no upgrade was surprising. The only view from the window was a brick wall. A shower complete with shower curtain over a chipped bath, is very disappointing in a four star hotel. No booking system for the sauna and plunge pool, resulted in families taking the 5 person maximum occupancy rule to preclude others at most times. Indifferent front desk and restaurant staff.
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Date of stay: October 2021
Location
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Room Tip: The room described above was room 218
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John V wrote a review Jun 2020
Wellington, New Zealand67 contributions9 helpful votes
Hotel's Favourite
A glorious step back in time to the splendor of the 1920s. (The accommodation was built in 1929. ) Straight away one gets an impression of luxury, style & class. A high tea is available around 4pm with a selection of teas and yummy cucumber sandwiches The dining experience was superb. The staff were friendly accommodating and quick with service. A credit to the facility. The dining experience was of a michellin 5 star quality. Breakfast in the dining room was excellent. There was a vast & ample selection of food available. The rooms were tastefully furnished with a bath. A highlight of our stay was a special happy birthday treat delivered to our room for my wife!! A attendant with a baggage trolley assisted us with checkout. Treat yourself! You wont regret it.
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Date of stay: June 2020
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Service
Sleep Quality
Room Tip: the top floor has good views
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2 Helpful votes
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Response from ChateauHMGT, Front Office Manager at Chateau Tongariro Hotel
Responded 27 Jun 2020
Dear John V, Thank you very much for choosing Chateau Tongariro for your recent stay and for taking the time to leave a review of your experience. We are delighted to hear that you had a wonderful stay with us and enjoyed the service provided by the staff. We appreciate your valuable feedback and look forward to welcome you again. Best Regards
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Claire wrote a review 19 Oct
1 contribution
A family of 4 (2 adults, 2 teens) we had two adjourning rooms in the original wing of the hotel. Lots of space and the rooms had a great heritage feel. Views out to bushland and a sneak peak at the snow covered mountains. We thoroughly enjoyed our stay. The food and longe area was great. Great staff. Espresso martini's on-point! We will be back.
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Date of stay: October 2021
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weebie wrote a review 18 Oct
Plimmerton, New Zealand7 contributions5 helpful votes
It was really convenient to stay upstairs above the lounge and restaurant. Piano was great and I loved the food! Caesar salad was awesome. I thought it was an interesting stay, such interesting history. You pay for convenience/proximity to restaurant and also the olden day experience. The rooms aren’t flash but they’re fine (old wing). Only problem was I couldn’t sleep until 4am. Then I googled haunted tongariro chateau…
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: Book the restaurant! Great local walks
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SquirePBass wrote a review 18 Oct
Wellington, New Zealand39 contributions24 helpful votes
The Chateau is something of an icon in New Zealand. Located on the lower slopes of Mt Ruapehu, beautifully designed and with a great history it is one of those destinations many Kiwis have on their wish list. We stayed in the Chateau, for two nights last weekend. It is clear from the outset that the owners are doing little to maintain the place. Windowsills are in dire need of a paint, ceilings are cracked, carpets wearing. The rooms are in dire need of an upgrade and the whole place is developing an air of neglect. The service in the bars and restaurants was pleasant and attentive, but sadly housekeeping isnt at the same standard. Small details like no soap in the bathroom, no milk in the fridge. Menus were A4 photocopies. I guess that could be excused except for the prices charged to stay there. At 400 bucks a night, I think it is reasonable to expect a better overall standard of cleanliness and attention to detail. But most of all the old place needs to be looked after better. Bayview - you own a building that has an important part in this countries history. You need to lift your game.
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Date of stay: October 2021
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Response from Hotel Management, Revenue Management at Chateau Tongariro Hotel
Responded today
Kia ora SquirePBass, We very much appreciate your comments regarding your stay at the Chateau Tongariro Hotel. I'm sorry to read that your stay was not up to the expectations. The issues you have mentioned are understandably not acceptable and I’ll be sharing your feedback with our executive management team who will make sure that your feedback is used in constructive manner for betterment of our future guest’ stay. We look forward to welcoming you back for an improved experience. With warm regards, Abhishek Kokje
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PRICE RANGE
USD 66 - USD 181 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bayview chateau tongariro hotel tongariro national park, bayview chateau tongariro national park
FORMERLY KNOWN AS
Bayview Chateau Tongariro
LOCATION
New ZealandNorth IslandManawatu-Wanganui RegionTongariro National ParkWhakapapa
NUMBER OF ROOMS
106
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Frequently Asked Questions about Chateau Tongariro Hotel
Which popular attractions are close to Chateau Tongariro Hotel?
Nearby attractions include Tongariro Alpine Crossing (7.1 km), Taranaki Falls (0.2 km), and Tawhai Falls (3.7 km).
What are some of the property amenities at Chateau Tongariro Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Chateau Tongariro Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Chateau Tongariro Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Chateau Tongariro Hotel?
Conveniently located restaurants include Ruapehu Restaurant, Ruapehu Lounge Bar, and The Pinnacles Restaurant.
Are there opportunities to exercise at Chateau Tongariro Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Chateau Tongariro Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Whakapapa.
Are any cleaning services offered at Chateau Tongariro Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Chateau Tongariro Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Chateau Tongariro Hotel?
Many travellers enjoy visiting Te Porere Redoubt (6.7 km).
Does Chateau Tongariro Hotel have any great views?
Yes, guests often enjoy the mountain view available here.