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Royal Isabela

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Royal Isabela
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276 Reviews from our TripAdvisor Community

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Showing 249: English reviews
Connecticut
Reviewed 26 February 2017

We had a great time at this beautiful resort. They have about 22 Casitas - which means small house in Spanish- and are by far the nicest accommodations we have ever been to. Over 1500 square feet of luxury with a giant bathroom, living and bedroom area and pool/deck area. The grounds are quite nice as it is a golf...

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2Thank old-man-orange
Titoroyal1, Manager at Royal Isabela, responded to this review

Dear old-man-orange, Thank you for your review. For us, every single patron who takes the time to write about their positive experience at Royal Isabela encourages us to renew our promise of offering the most relaxing, intimate and delightful place in the world. We are very pleased to maintain our commitment of offering an exclusive, unrivaled getaway location with the...

Paris, France
Reviewed 25 February 2017 via mobile

Place is beautiful: nature, pools, room. But the service was not as we expected in a luxury hotel. Ex: no home desk, concierge doesn't know the area to advise us, or even the hotel accomodations. Plus be careful to hidden price: $75 per day of "hotel fee". Continental breakfast is NOT included.

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Thank George D
Titoroyal1, Manager at Royal Isabela, responded to this review

Dear George D, At Royal Isabela we appreciate and thank our guests for taking the time to share their experience with us; therefore, we openly receive your feedback and will share with our associates to ensure we meet your expectations in the near future and of those that visit us for the first time. As such, we look forward to...

Huntington, West Virginia
Reviewed 21 February 2017 via mobile

We were looking for a world class resort, very private, yet quick to get to from the US. Our expectations were exceeded in every way. The Royal Isabela is gated entry, super luxurious and attended by the best, friendliest staff anywhere. The rooms are very large and exclusively in individual casitas. All have plunge pools, and huge double showers. The...

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Thank Allan C
Titoroyal1, Manager at Royal Isabela, responded to this review

Dear Allan C, Thank you for writing about your stay at Royal Isabela! We want to ensure that our guests have a relaxing time in this beautiful place. We aim to provide a serene environment where there is no room for worry, a place you can’t wait to get back to as soon as possible. Visit us again soon for...

Villa Hills, KY
Reviewed 14 February 2017 via mobile

My husband I stayed here in Casita 10 for 3 nights. We had rented a car, thinking we would explore the area, but we never left the resort. Our casita was so comfortable and luxurious with our own very private deck and plunge pool. We only left to go to the beach or up to the restaurant for dinner. The...

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Thank Jacqueline C
Titoroyal1, General Manager at Royal Isabela, responded to this review

Thank you Jacqueline, Every single patron who takes the time to write about their positive experience at Royal Isabela encourages us to renew our promise of offering the most relaxing, intimate and delightful place in the world. We are very pleased to maintain our commitment of offering an exclusive, unrivaled getaway location with the most attentive service. Please come back...

New York City, New York
Reviewed 31 January 2017

This is a hard review to write because it would take some only very simplemeasures that would make all the difference between an average and an outstanding resort of its caliber and price. The setting is indeed beautiful, the casitas (other than in relatively small ways they are showing their age) are private, romantic and a very special experience with...

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2Thank henry8robin
Titoroyal1, Public Relations Manager at Royal Isabela, responded to this review

Dear Mr, henry8robin Above all else, we hope you will accept our sincere apologies and we appreciate that you took the time to write and inform us regarding your inadequate experience at Royal Isabela. Your satisfaction is our main concern and we’d like to ensure you have a delightful and relaxing time during your next visit. Admittedly, every business has...

Washington, DC
Reviewed 30 January 2017 via mobile

Agree with the three star reviewer. Property is stunning and casitas are really lovely. Food was excellent (a bit pricey - $4 for one soft boiled egg!) and staff really nice. However the beach is a challenging hike away and not really apt for swimming as the water is quite rough. And there are certainly inconsistencies in service. E.g. Mini...

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2Thank CapitolTraveller
Titoroyal1, General Manager at Royal Isabela, responded to this review

Dear Capitol Traveller, Please accept our sincere apologies and thank you for taking the time to write and inform us regarding your experience at Royal Isabela. We are sorry our service did not meet your expectations. As such, we hope you will give us another chance. It's important to us to make it up to you and to provide evidence of change. So...

New Brunswick, New Jersey
Reviewed 28 January 2017

I was extremely disappointed by how I was treated at this resort. The service and attitude does not live up to a resort of this supposed caliber and cost. Frankly you are treated much better at a cut rate motel. The attitude of most of the people that work there is lackluster and unfriendly. The person who greeted us at...

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7Thank TravelerC0R8
San Juan, Puerto Rico
Reviewed 25 January 2017

We stayed at Royal Isabela for two nights. I am aware that I am the first reviewer giving less than 3 stars for my stay, so it may be that I am just extremely critical. The Good: - Amazing Views from the Casitas as well as Restaurant Area - Nice, Lush Landscaping - Very quiet and private place. Big compliment...

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12Thank Stephan W
Titoroyal1, Public Relations Manager at Royal Isabela, responded to this review

Dear; Mr Stephan W, We always work hard to make sure that every guest has a splendid time and we are very regretful that your experience at Royal Isabela was less than ideal.   Above all else, we hope you will accept our sincere apologies and we appreciate that you took the time to write and inform us regarding your...

San Jose, CA
Reviewed 21 January 2017

Any upscale hotel can be a good stay if all goes well, but it's when one is ill that an establishment shows its true quality. Unfortunately, I became sick during my stay, and the staff were very helpful, even offering to make chicken soup for me, which was greatly appreciated. Between my illness and the constant rain during our stay,...

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1Thank Tessiedriver
Titoroyal1, Manager at Royal Isabela, responded to this review

Dear Tessie Thank you for writing about your stay at Royal Isabela! We want to ensure that our guests have a relaxing time in this beautiful place especially if they are sick. We aim to provide a serene environment where there is no room for worry, a place you can’t wait to get back to as soon as possible. Visit...

Flemington, New Jersey
Reviewed 17 January 2017

What can we say but "Spectacular"! If golfer's had a heaven, this would be it! The Casita concept is exceptional (#4 is a winner! awesome view and close to the main house, restaurant & bar). No detail was left behind, from the bedroom to the bathroom, private back and let's not forget the private plunge pool which just takes it...

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Thank NHENDERSON08822
Titoroyal1, Manager at Royal Isabela, responded to this review

Dear Nhenderson, Nothing compares to the satisfaction of having one’s best efforts recognized and praised. Thank you very much for sharing your experience through your review. It makes our day! At Royal Isabela, our main task is to provide a comfortable and relaxing place for all our guests and we enjoy going out of our way to provide a specific...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Royal Isabela greets guests with much more than suite accommodations. Located just steps from The Restaurant at La Casa, 20 freestanding Casitas are true "little houses" designed for the ultimate in Puerto Rican resort stays. Each Casita encompasses 1,500 square feet of indoor and outdoor space and is sited to best catch Royal Isabela's stunning ocean vistas with minimal impact to the environment. ... more   less 

Additional Information about Royal Isabela

Address: 396 Ave Noel Estrada, Isabela 00662-3279, Puerto Rico
Region: Caribbean > Puerto Rico > Isabela
Price Range: $719 - $1,199 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Isabela 4.5*
Number of rooms: 20
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Royal Isabela staff and other travellers.
39 questions
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Questions? Get answers from Royal Isabela staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We enjoyed Casita 6, but Casita 10 also looked like it has a magnificent view.”
Tessiedriver, 20 Jan 2017 | Read review
“Definitely recommend Casita # 4, though we were told #11 is fabulous also”
NHENDERSON08822, 16 Jan 2017 | Read review
“Get Casita 10!”
Sartory01, 31 Dec 2016 | Read review
“Make sure you eat on property - so amazing!!”
312andrewr, 27 Dec 2016 | Read review
“all rooms are great”
davidkO3558MC, 2 Nov 2016 | Read review
5 of 5