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The Madison Hotel

850 reviews
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Traveller (190)
Room & Suite (184)
Dining (54)
Overview
  • Excellent60%
  • Very good27%
  • Average10%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
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Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (850)Write a Review
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31 - 35 of 832 reviews
Reviewed 30 September 2017

I have stayed many times at this hotel over the years. It is my first stop when I make my annual trek to New York City. The train station is right behind the hotel and the front desk always says it is no problem if...More

Thank Donald G P
Response from ScottDMcArthur, General Manager at The Madison HotelResponded 10 October 2017

Thank you for making us you home away from home when you travel east. We look forward to your return and are pleased to say that we have begun renovations and I encourage you to ask for a renovated room when you return. Although we...More

Reviewed 28 September 2017

I was given information on the Madison years ago by a coworker. I have stayed there several times throughout the last 12 years, once with my husband and four young children! I have never been disappointed! This is my go to place when traveling to...More

Thank susanzeronas
Response from ScottDMcArthur, General Manager at The Madison HotelResponded 10 October 2017

Thank you for staying with us and for taking the time to post comments about your stay on Trip Advisor. We appreciate the recommendation and look forward to you staying with us again. Scott McArthur General Manager

Reviewed 24 September 2017

Nice place, in a European boutique kind of way. Showing it's age and definitely needs renovation. My room had a tube TV (Yes! In this day an age) and mold on the ceiling. Sorry, but not at those prices. Service from the night manager could...More

2  Thank Bill_L_MTL
Response from ScottDMcArthur, General Manager at The Madison HotelResponded 2 October 2017

We are sorry the stay was not up to our standards and your expectations. We can and have been better and I will be sure to share your comments with the appropriate individuals to prevent the same thing from happening again. FYI, I am happy...More

Reviewed 23 September 2017 via mobile

If your looking for a relaxed environment, great room, and not the cookie hotels look no further. I travel quite a bit and this is a gem nestled away. Price is right for the experience and atmosphere. This is my go to hotel when in...More

Thank Hoss92
Response from ScottDMcArthur, General Manager at The Madison HotelResponded 2 October 2017

We are thrilled we are your "go to hotel" in Morristown and look forward to you staying with us again. Thank you for your comments and your business. Scott McArthur

Reviewed 23 September 2017 via mobile

This is one of the classic hotels. Its lobby has old world charm. From check-in to check-out and everything in between was top shelf. Many nooks and crannies to relax. A courtyard off the lobby, cozy fireplace in the lobby and an included buffet breakfast...More

Thank Ken H
Response from ScottDMcArthur, General Manager at The Madison HotelResponded 2 October 2017

Thank you for taking the time to post comments on Trip Advisor, we appreciate it and look forward to you staying with us again. We are thrilled you found everything "top notch" and I can personally vouch for the prime rib along with many other...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 151 - USD 341 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Morristown
#1 Business Hotel in Morristown
#1 Romantic Hotel in Morristown
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 151 - USD 341 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Morristown
#1 Business Hotel in Morristown
#1 Romantic Hotel in Morristown
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (190)
Room & Suite (184)
Dining (54)
Pool & Beach (22)
Hotel & Grounds (190)
Bathroom (12)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
jakedeels
Question for the GM Scott McArthur, do you really think your pathetically condescending responses to any/all postings or reviews of bad experiences at the hotel have any chance in bringing business back or even attracting new guests? Although I'm sure you're already chomping at the bit to write one of what you would consider as a one-up, take that sort of response, but for your advice from a person who was seeking a hotel, consider this - Your responses to the negative reviews are what fuel mine and many other guests' decisions on whether to book with you or not. I've not stayed in Morristown before, but I will be in December. I will be booking at another hotel ONLY because of your smart mouth to people who are attempting to offer feedback for improvement for the hotel, not YOUR personal business. The sharp tongued feedback you're posting turns it into some sort of online D measuring where you're very unprofessional and hiding behind other positive instead of trying to become even better by learning from the bad ones. For me, you're either very green in the industry and haven't yet mastered the whole 'learn from it and get better' or you're well too seasoned and no longer care to put the work in to be better. Again, I don't care which one it is because I'm going to stay somewhere else to be certain I dont have to find out. Good luck to your staff and your future. Let's HOPE nobody else thinks like I do and that all of the good reviews continue to outweigh the bad ones. The public shaming of bad experience reviews seems to be working so far.
16 September 2017|
AnswerShow all 5 answers
Response from gregkentucky | Reviewed this property |
I can only go by my experience with the hotel. The hotel staff was extremely accommodating to our needs. We had one group that was there for no more than a couple of hours and a family tragedy occurred and they had to... More
2
Votes
Judy W
23 March 2017|
Answer
Response from ScottDMcArthur | Property representative |
No, we are not. Scott McArthur General Manager
0
Votes
kenatofc
2 March 2017|
AnswerShow all 7 answers
Response from JoeHLexington | Reviewed this property |
Question should be directed to hotel staff. I suggest a phone call.
1
Vote
Room Tips
"we stayed in a corner unit on the fourth floor with two large window exposures. Very bright and airy with..."
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"Some of the rooms were recently renovated, ask in advance"
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"room over looking courtyard"
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"Not really sure - liked every room I have stayed so far"
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