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Cliff Castle Casino Hotel

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1 room 2 adults 0 children
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Cliff Castle Casino Hotel
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205 Reviews from our TripAdvisor Community

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Showing 204: English reviews
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toronto
Reviewed 3 days ago NEW

We stayed one night in March 2017 enroute to Phoenix from Monument Valley. It was a last minute decision and we were relieved to find a vacancy. The lady at the front desk could not have been more helpful. Our room was downhill from the casino so we had to take the shuttle back and forth. The room was pretty...

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Helpful?
Thank ralu25
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to exceeding all of your expectations during a future stay with us.

Hudson, Wisconsin
Reviewed 1 week ago

Hotel staff had told me it was a 25 minute drive to Sedona; it was a minimum of 45 minutes. Unfriendly staff at check in. Website says free continental breakfast which is false. You get half off the buffet at the casino. When I mentioned this to clerk, she said Marketing has been told about it and walked away. No...

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Helpful?
Thank KJMH2013
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to send us feedback regarding your stay and we value your comments. We would like to extend our sincerest apologies that your stay was less than satisfactory. The hotel staff and management are always looking for ways to improve our guest's overall experience and we look forward to exceeding all of your expectations during...

Phoenix, Arizona
Reviewed 1 week ago

They have 80 rooms. They would not even let us check in until 4P.M. No exceptions... and we arrived way early.... When I did check in my keys did not work. That was an inconvenience. No Microwaves or Coffee in room. They gave another family the wrong room number so they were trying to get into my room, we called...

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Helpful?
Thank bettylousaavedra
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Cliff Castle Casino Hotel we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the...

Reviewed 1 week ago via mobile

We visited Montezuma's castle earlier and this place was on road in and of national monument, so very close by. Hotel was fairly new in upper level which was Casino and restaurants. There is a Kid Quest and a bowling alley for the kids. Kids Quest is great for toddlers up to 12 years old. A buffet, we didn't try...

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Helpful?
Thank Terry P
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Terry, We always enjoy hearing about the positive experiences our guests have at our hotel. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your...

Bismarck, North Dakota
Reviewed 2 weeks ago via mobile

Good news! Building a new hotel right next to the casino. The place is really starting to show its age and being down the hill from the casino is an inconvenience. The king suite was really big and had a nice view. Looking forward to staying in the new hotel.

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Helpful?
Thank nternes
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

We appreciate you taking the time to send us feedback regarding your stay. The hotel staff and management strive to deliver an exceptional experience for each of our guest's and we look forward to welcoming you back during a future stay with us.

Los Lunas, New Mexico
Reviewed 2 weeks ago

We've stayed here twice.....it's easy on/off the freeway, and it's fairly inexpensive. The rooms are clean, the linens are clean..the carpet is NOT clean.....the rooms are a bit worn feeling, the beds are a bit saggy. There is marginal cell service and NO wi-fi. The coffee in the lobby of the motel is most inconvenient; it's awkward making my way...

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Helpful?
Thank Denise C
Sean K, Public Relations Manager at Cliff Castle Casino Hotel, responded to this review

Denise, Thank you for taking the time to send us feedback regarding your stay and we value your comments. The hotel staff and management are always looking for ways to improve our guest's overall experience and we look forward to exceeding all of your expectations during a future stay with us.

Los Angeles, California
Reviewed 2 weeks ago via mobile

No free continental breakfast. No wifi in rooms. The telephone is not hooked up. The front door does not open properly. Glad we only stayed for one night. Bed is clean and shuttle service is reliable.

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Helpful?
Thank dulceatbeach
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

We apologize that your stay was unpleasant and we can assure you that your experience was the exception and not the rule. We look forward to exceeding all of your expectations during a future stay with us.

Reviewed 20 February 2017 via mobile

I saw online that they had kid things to do so, we stopped by so my mom could gamble a bit. To my surprise, they had a kids play area thing where you pay $8 per child and you leave them there to play and it's supervised! Like a daycare! Lol we left the 3 kids for an hour and...

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Helpful?
Thank GinaliciousTravels
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to send us comments regarding your visit. The hotel staff and management take great pride in delivering an exceptional experience for each of our guest's. We look forward to exceeding all of your expectations during a future visit with us.

Alexandria, Minnesota
Reviewed 2 February 2017

I would not recommend this hotel, it was ok and the only thing we could get, it was run down and in need of a DESPERATE renovation. I won at the casino on the $15 they give you so that helped :)

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Helpful?
Thank IrmadeneHanson
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

We would like to extend our sincere apologies regarding your unpleasant stay. We strive to deliver an outstanding experience for each of our guest's and we look forward to exceeding all of your expectations during your next stay with us.

Phoenix, Arizona
Reviewed 29 January 2017

We have stayed here a couple of times, each time it has been just ok. The first time we had major billing issues. So much so that once we got home they actually called to find out how many nights we had stayed. Ridiculous. Basic, motel type rooms and not much as far as security. I have hopes that the...

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Helpful?
Thank backsthepack
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

We apologize that your stay was less than satisfactory. Our goal is to deliver an exceptional experience for each of our guest's and we look forward to exceeding all of your expectations during a future stay.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Close to it all! Whether you're coming up from the Valley, just passing through town, or looking to escape from your daily life, The Hotel at Cliff Castle is exactly what you're looking for. Spend the night playing, dining, and partying in the Casino, then take a load off and let us take care of you. With more than 80 rooms, we can accommodate you and your friends, and we're only minutes away from numerous local attractions such as Montezuma Castle, Montezuma Well, Sedona, and many other Verde Valley points of interest ... more   less 

Additional Information about Cliff Castle Casino Hotel

Address: 555 W Middle Verde Rd, Camp Verde, AZ 86322-8561
Region: United States > Arizona > Camp Verde
Price Range: $101 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Cliff Castle Casino Hotel 2*
Number of rooms: 80
Reservation Options:
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Also Known As:
Lodge At Cliff Castle Hotel Camp Verde
Hotel At Cliff Castle
Cliff Castle Hotel
At Cliff Castle Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Cliff Castle Casino Hotel staff and other travellers.
6 questions
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Questions? Get answers from Cliff Castle Casino Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for first floor, closest to lobby....there's no elevator, and the only coffee is in the lobby”
 of 5 bubbles denisec978, 10 Mar 2017 | Read review
“unless you are able to get a king in the main hotel lobby area the other rooms are around back outside corridors and no elevator”
 of 5 bubbles 773orvals, 8 Oct 2016 | Read review
“all rooms are terrible”
 of 5 bubbles H154XProberts, 27 Aug 2016 | Read review
“Go for the suites ! There are also packages on their website with wine tasting... Try it !”
 of 5 bubbles 117marcf, 22 Aug 2016 | Read review
“Room 209 has no issues”
 of 5 bubbles mrst44, 10 Jul 2016 | Read review
5 of 5