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TownePlace Suites Atlanta Northlake

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118 Reviews from our TripAdvisor Community

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Showing 118: English reviews
Atlanta
Reviewed 21 August 2016

I have stayed at this property in the past (about a year ago) and was happy with the overall upkeep and stay. However this time around, a year later, I noticed a very stark contrast. The hallways and elevators were filthy, smelly and full of stains. Also they did not do housekeeping in my room and this was not conveyed...

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Helpful?
Thank SarahAtlanta
Patricia P, Manager at TownePlace Suites Atlanta Northlake, responded to this review

Dear SarahAtlanta, Thank you for your response. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the housekeeping issues. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that...

New York City, New York
Reviewed 2 August 2016

My family and I were on our way down to Florida from NYC. We decided to stay in Atlanta for 3 days/2 nights in July (2016). This isn't a grand hotel, but it's clean and the staff is friendly. Although at check-in the front desk associate seemed to be overwhelmed (she was doing laundry and running the front desk simultaneously)....

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Helpful?
Thank CaribbeansPrincess
ATLTSmgr, General Manager at TownePlace Suites Atlanta Northlake, responded to this review

Thank you for your review of your stay at our hotel. I am disappointed to hear that your stay was ok. We strive to be better than ok. I appreciate your feedback about the night Guest Service Representative and I will make sure we do some additional training or obtain additional resources so that our team does not come off...

Saint Louis, Missouri
Reviewed 22 July 2016

This is an extended stay motel and not a true Marriott property. They do not clean the rooms daily and I was not told at check-in. There was a roach crawling in the lobby area and the staff person ask for the can of bug spray as if this was a normal occurrence. I contacted the corporate office and they...

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Helpful?
Thank 2SILVER2
ATLTSmgr, General Manager at TownePlace Suites Atlanta Northlake, responded to this review

Thank you for your feedback about your stay. Please be assured that we are a Marriott hotel. We are one of their extended stay brands. I apologize that you found a bug crawling in the lobby. I am happy our associate was able to correct the issue. We do have regular pest control service so that we do not have...

HERMITAGE
Reviewed 16 July 2016 via mobile

When we first arrived, we were permitted to check in several hours in advance of our scheduled arrival time. Huge plus. Our room had not been thoroughly cleaned prior to our arrival. Small things that tipped us off were a microwave covered in marinara sauce splatter & hair in the corner of the bathroom floor. It took 2 days and...

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Helpful?
Thank JANEEN M
ATLTSmgr, General Manager at TownePlace Suites Atlanta Northlake, responded to this review

Hello, Thank you for your review of your stay at TownePlace Suites. I apologize the room was not cleaned as it should have been prior to your arrival. I am happy our team did take care of it for you. I understand how the smoking section can be a turnoff when you are trying to enjoy the outside area. With...

Cleveland, Ohio
Reviewed 14 July 2016

All readers please, please, please put in the exact address of this hotel into your GPS if you are new to the area. On their website it doesn't say 3300 Northlake Parkway "NW". Atlanta has many interstate loops. We called the front desk but no one could pinpoint where we were in order to get us there and the temperature...

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Helpful?
Thank 229pamelab
ATLTSmgr, General Manager at TownePlace Suites Atlanta Northlake, responded to this review

I am so happy you found us and enjoyed your stay. Every GPS is different. Some need the Direction and others do not. I will make sure my entire team is aware that the "NE" might be needed. We hope to see you next time you visit Atlanta. Readers: You might Need to put 3300 Northlake Pkwy NE. NE not...

Fort Lauderdale, Florida
Reviewed 8 July 2016 via mobile

For large family I cannot find a better solution Clean, convenient and reasonable in price ! Free wifi and parking puts over the competitors edge ! Very happy company and will add this to routine search and if location has one plan on staying there .

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Helpful?
Thank badrax
ATLTSmgr, General Manager at TownePlace Suites Atlanta Northlake, responded to this review

Thank you for your review of the TownePlace Suites Atlanta Northlake. I am happy to hear you and your family enjoyed your stay. We look forward to hosting y'all again next time you visit Atlanta.

Florida, New York, Usa
Reviewed 6 July 2016 via mobile

I stayed here for 3 days and must say that the recently remodeled rooms look amazing and are kept super clean! The staff was very nice at checkin and check out! Had no issues. I really enjoyed my stay! If your are looking for an affordable long stay would definitely recommend this hotel!

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Helpful?
Thank NicoleT184
ATLTSmgr, General Manager at TownePlace Suites Atlanta Northlake, responded to this review

Thank you for your review of the TownePlace Suites Atlanta Northlake. We are happy that you enjoyed your time with us. We look forward to hosting you on your next visit to Atlanta.

Augusta, Georgia
Reviewed 28 June 2016

Front desk staff were very friendly, but the TV was blaring when I checked in. I had trouble hearing what was said to me, and she didn't seem to make any attempt to speak up despite my asking her to. My room had a queen-sized bed and a full (but small) kitchen with a small range, full-sized refrigerator, dishwasher, and...

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Helpful?
1Thank Kajode_50
Patricia P, Manager at TownePlace Suites Atlanta Northlake, responded to this review

Thank you for your review! I am happy to hear that you enjoyed your stay. You did indicate your experience was less than satisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns...

Greenville, South Carolina
Reviewed 8 June 2016

Hotel room is spacious. Microwave, stove and refrigerator available. Lots of options for television channels and wide selection for music channels. Relaxing hotel. Front desk is very helpful and accomodating. If guest will stay more than 6 nights, housecleaning service to clean room is not available. Not a wide selection for breakfast food. Lacks fruits.

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Helpful?
Thank RoseAirbus320
ATLTSmgr, General Manager at TownePlace Suites Atlanta Northlake, responded to this review

Hello, Thank you for your review of the TownePlace Suites Atlanta Northlake. I am happy to hear that you enjoyed your stay with us. We would love to host you again on your next visit to Atlanta.

Atlanta, Georgia
Reviewed 24 May 2016

I stayed here a week ago and I experienced the worst customer service ever from Patricia to the point I'm still livid. The level of respect as a Marriott Gold Member left such a sour taste in my mouth to the point I would not want to stay there ever again. I don't recommend staying here to anyone who expects...

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Helpful?
Thank tammieT3
ATLTSmgr, General Manager at TownePlace Suites Atlanta Northlake, responded to this review

Hello, Thank you for providing feedback on your stay. I apologize it left you with a sour taste. It is disappointing to hear that you will not be staying with us again. Your feedback has been shared with the appropriate team members in order to insure this was an isolated issue. Again, Thank you for your feedback.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about TownePlace Suites Atlanta Northlake

Address: 3300 Northlake Parkway, Atlanta, GA 30345
Region: United States > Georgia > Atlanta
Price Range: $140 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — TownePlace Suites Atlanta Northlake 3*
Number of rooms: 98
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Also Known As:
Towneplace Suites Atlanta Northlake Hotel Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites Atlanta Northlake staff and other travellers.
3 questions
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Winter Park,Fl
over a year ago
Winter Park,Fl
over a year ago

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Questions? Get answers from TownePlace Suites Atlanta Northlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel overlooks a lake, we were on the 3rd floor in a corner unit. No noise at all!”
 of 5 bubbles strings53, 11 Nov 2016 | Read review
“Go to another location.”
 of 5 bubbles 2SILVER2, 21 Jul 2016 | Read review
“Ask for a room near the elevator for added space.”
 of 5 bubbles 229pamelab, 13 Jul 2016 | Read review
“Ask for a room as far from the pool as possible - pool was a noisy area.”
 of 5 bubbles Kajode_50, 27 Jun 2016 | Read review
“2nd floor laundry room if you plan to do laundry.”
 of 5 bubbles 895danik, 16 Mar 2016 | Read review
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