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The Ritz-Carlton, Atlanta

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#18 of 171 Hotels in Atlanta
Certificate of Excellence
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1,338 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Atlanta
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Showing 1,294: English reviews
Raleigh, North Carolina
Reviewed 14 June 2015 via mobile

You know that five star service you expect from the Ritz? The staff calling you by name, anticipating your needs, and making your stay so enjoyable? This property offers none of that. Valet is a disaster. Everything else was very average. I'd recommend the JW in Buckhead if you want that special attention.

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Helpful?
Thank Mike M
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review

Dear Mike, I apologize that your visit was a disappointment. I agree that Sunday's valet service proved to be a challenge as most guests left at about the same time frame which resulted in some delays. Regards,

Los Angeles
Reviewed 13 June 2015

I have stayed in many 5 star hotels and this one just did not live up to the rating. When I checked in I asked about the room. I wanted to know which rooms had been most recently remodeled. I was told that the hotel is actually going to be remodeled next year and I should keep in mind that...

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2Thank PMerle
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review

Thank you for your feedback. I am very sorry that the guest room product - in particular the bathroom - did not meet your expectations. Although we are offcially rated a Five Diamond, Four Star hotel - there are still many luxury hotels that have a shower curtain versus a shower door in place. Kind regards,

Milwaukee, WI
Reviewed 13 June 2015 via mobile

This hotel was decent and clean. It was average. The king room was average and the bathroom was small the tub and shower weren't separate. For 5 stars the bathroom should be the best area. The concierge really had no idea what walking distance meant. I later found out most people don't walk in that area (lots of sketch looking...

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1Thank LoveTaa_Travel
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review

Thank you very much for taking the time to post your review. Please accept my sincere apologies that we did not offer better advise and/or directions to you. Your statement about the parking lot across the street from the hotel is incorrect: we neither own nor operate that facility.

Memphis, Tennessee
Reviewed 13 June 2015 via mobile

I am very loyal to Marriott brand as platinum member and decided to give it a try at the RC. Make no mistake, best personal service you can receive this days and bench mafk. It can not be compared to marriott even hotels label as 7-8. The room was big enough, plenty of water delivered daily and finally a decent...

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4Thank Luis M
Miami, Florida
Reviewed 11 June 2015

I stayed here for a weekend in May, while visiting friends in the area. The entire experience was exceptional from start to finish. Service was on point, personal and attentive, without being intrusive. Stayed on Club level - it was nice, and cozy. Room was well appointed and in great shape (considering the hotel itself is over 20 years old)....

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2Thank Delmar06
South Carolina
Reviewed 10 June 2015

We stayed over the Memorial Day weekend at the Ritz Carlton in ATL. This was our second stay at this property. We booked at the Club Level as we had such a great experience before. The service at this location is awesome, from the valet to the front desk, everyone makes you feel special. The lobby had candy and some...

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2Thank allie8887
Hattiesburg, MS
Reviewed 10 June 2015 via mobile

My family and I visited Atlanta during the last week of May, and as I was searching for hotels, I discovered that the Ritz-Carlton's prices were not any different from other hotels in the area. Because we have never stayed with Ritz-Carlton before, we decided to book a room. The service at the hotel is stellar. Check-in was quick and...

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1Thank Amelia D
Lake Mary, Florida
Reviewed 9 June 2015

I stayed at the Ritz for my 40th birthday weekend. I chose it due to the price, plus I was able to upgrade through my Ritz credit card, for no extra fee (you can do so 3 times a year based on availability). Erin took really good care of us in Club. She also works Guest Relations, so she certainly...

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1Thank grimsleybm
Detroit, MI
Reviewed 8 June 2015 via mobile

While in Atlanta for a convention we had the opportunity to stay at the Ritz Carlton in downtown Atlanta. As with every Ritz I've stayed at the service and professionalism is outstanding. The hotel is small and in my opinion, primarily geared to the business traveler. The lobby is small but classy. There is an elegant bar on the lobby...

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1Thank bobpioneer
London, United Kingdom
Reviewed 7 June 2015

Pretty good city center hotel, but kind of small and lack of some facilities/services you'd expect from RitzCarlton. Nevertheless, it is very conveniently located to explore all the popular sites in Atlanta.

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Thank lzhm

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Ritz-Carlton, Atlanta is downtown's premier business address and a luxurious oasis in the heart of the city. Awe-inspiring interiors create an unequaled environment for work and play. Surrounded by the state's centers of finance and government, and just minutes from the Georgia Aquarium and sports events at the Georgia Dome, Philips Arena and Turner Field, The Ritz-Carlton, Atlanta is ideally situated. ... more   less 

Additional Information about The Ritz-Carlton, Atlanta

Address: 181 Peachtree St NE, Atlanta, GA 30303
Region: United States > Georgia > Atlanta
Price Range: $258 - $1,209 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Atlanta 5*
Number of rooms: 444
Reservation Options:
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Also Known As:
The Ritz-Carlton Atlanta Hotel Atlanta
Ritz Carlton Atlanta
Atlanta Ritz Carlton
Ritz Atlanta
Hotel Style:
#7 Spa Hotel in Atlanta
#10 Luxury Hotel in Atlanta
#13 Romantic Hotel in Atlanta
#19 Business Hotel in Atlanta
#26 Family Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Atlanta staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose Another Marriott or comparable brand hotel near here, there are plenty”
 of 5 bubbles GraysonCampbell, 25 Nov 2016 | Read review
“high floor - great view”
 of 5 bubbles SVerbsky, 20 Nov 2016 | Read review
“The hotel offers many amenities and the staff could not have been better/easier to deal with. A very enjoyable visit!”
 of 5 bubbles Anninmem, 9 Nov 2016 | Read review
“Don't fall for their upgrade tricks! Customer service is embarrassing.”
 of 5 bubbles suzanne907, 1 Nov 2016 | Read review
“Always best to stay on higher floors, maybe facing downtown. The elevators were quite slow in the mornings thou.”
 of 5 bubbles wellsey60, 1 Nov 2016 | Read review
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