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Sheraton Atlanta Hotel

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#28 of 172 Hotels in Atlanta
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Atlanta Hotel
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2,963 Reviews from our TripAdvisor Community

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Showing 2,843: English reviews
Atlanta, Georgia
Reviewed 21 August 2015

The staff is exceptionally friendly and helpful at the Sherataton Atlanta hotel. Starting with the van driver who not only helped with my luggage, but walked it all the way to the front desk. Bethany at the front desk was outstanding. She was incredibly helpful and friendly. The staff at this hotel really make it a great stay!

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Helpful?
Thank T W
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate you sharing the connections you made with our team members and how their service elevated your stay experience starting with check-in. We hope to have you back with us again.

Lynchburg, Virginia
Reviewed 21 August 2015

The day I checked in the staff basically bent over backward to help my friends and I find a great place to eat. We had never been to Atlanta before, so had no point of reference. The hotel concierge, Andre, showed us a list of eateries in the area (along with menus and personal recommendations). Once we decided where to...

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Thank AquarianDancer
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review and sharing your connection with Andre. He truly knows the best places to dine in Atlanta and we are happy he was able to supply you with a winning recommendation as well as go above and beyond to make your experience truly memorable. These are the guest connections we strive for on a daily basis...

Reviewed 19 August 2015

We booked this room as a mystery last-minute deal from a third party, and got a great rate. We were very impressed. The hotel is directly in downtown, yet just outside of walking distance to most attractions. Check-in was simple, and the desk attendant was kind enough to upgrade us from a queen room to a king room. Our favorite...

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1Thank Joe W
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are glad you were able to enjoy a stay with us at a great price. It seems you enjoyed your overall stay and we hope to have you back for another top-notch experience.

Sarasota, Florida
Reviewed 16 August 2015 via mobile

The Sheraton Atlanta was clean and the staff was helpful and friendly. The beds were comfortable. The pool and hot tub were nice, but way too small for a hotel this size. We tried to swim and it was almost too crowded to move. It is nice they have a retractable roof over the pool so it can still be...

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Thank OboeSteph
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. Despite some areas of weakness, like parking, we are glad you enjoyed your overall experience and encourage you to come back post-renovation to enjoy our newly renovated guest room.

North Yorkshire
Reviewed 14 August 2015 via mobile

We stayed here on a two night stay as a family of five adults. Staff were pleasant, rooms were clean but bathrooms tiny and lots of areas looking a little bit tired. The hotel is in the middle of modernisation which it is in need of. We were given fee wifi to compensate for the inconvenience of the work but...

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Thank Monica1080
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your comments and agree with you. We are expecting our new, completely renovated guest rooms will bring new life to our property and new enjoyment for our guests. We invite you back to enjoy the new guests rooms once they are completed this fall!

A TripAdvisor Member
Maastricht, The Netherlands
2 reviews
Reviewed 14 August 2015 via mobile

We had a nice room and bathroom, both spacious. Although when we came in we could smell someone had smoked in there.. Airco didn't work (really humid and warm) but they fixed it straight away when we mentioned it. All staff was really nice! The club lounge was awesome and really made the difference. Good breakfast and snack in the...

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Thank A TripAdvisor Member
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are pleased to hear that we effectively and efficiently took care of your needs to improve your overall experience. Thank you for sharing your interaction and connection with Jeffery up in the Club Lounge. The upgraded experience is truly worth while. We look forward to welcoming you back again soon.

Baltimore, Maryland
Reviewed 12 August 2015

I can see the potential that the Sheraton has BUT a lot will have to change before I even consider coming back to this hotel. Checking in is the longest experience ever. They have all these slow clerks who clearly don't know what they doing, I witness 2 clerks interrupt one of the other clerks several time (as she was...

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3Thank Breanna W
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review and expressing your concerns. We apologize for your lengthy check-in times and the poor customer service experience at the front desk. We will address your concerns with our front desk managers and supervisors and use your review as a coaching moment for all team members. We appreciate you bringing this to our attention. We are...

Philadelphia, PA
Reviewed 12 August 2015

Overall, I had a nice stay at the Sheraton. Absolutely Loved the 3rd floor Lounge/Restaurant. It had a hip, New York feel to it with off-to-the-side cabana-like areas that a couple could get cozy and have some privacy. Business center allow you to use the computer for free (and even print!) for 45 minutes at a time. Other similar hotels...

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1Thank Martin T
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your through comments regarding our staff and your overall experience with all aspects of the hotel. It was our pleasure to be a friendly accommodating place of rest for your stay during the expo. We hope to have a better parking situation for your next stay. Come back soon.

Reviewed 11 August 2015

We had a flight delay and stayed here overnight to catch the next plane. The staff was awesome. Zachary really took good care of us. If you need help just ask for him. They were great to help with any questions that we had and made our stay very pleasatn

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Helpful?
Thank Jeff T
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate the kind comments regarding our team members and their customer service that was provided to you. Come back soon.

Greenville, South Carolina
Reviewed 11 August 2015 via mobile

I want to say that our day was very good. We also visited the restaurant in the hotel. The server was awesome. I want to thank Fletcher for being so polite and helpful. His manager William also stop by the table to make sure everything was good. The room was very clean design beautifully. All of the staff was very...

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Helpful?
Thank Tamika A
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your comments and suggestions and will take them into consideration. We loved reading about your experience in Fandangles and ask you share this with them on their Trip Advisor page. We are sure they would love to hear about how Fletcher made your night memorable.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 

Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Region: United States > Georgia > Atlanta
Price Range: $172 - $405 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#12 Business Hotel in Atlanta
#12 Luxury Hotel in Atlanta
#15 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Hotel staff and other travellers.
42 questions
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Questions? Get answers from Sheraton Atlanta Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view facing away from the back of the hotel”
 of 5 bubbles kjgreen11, 29 Mar 2017 | Read review
“Don't stay here, but if you do, request North tower.”
 of 5 bubbles jamimulliswr, 27 Mar 2017 | Read review
“Could hear dance conference on 3rd floor when on 7th floor, ask for high lvl. Check bill VERY CAREFULLY even if told you don't owe anything”
 of 5 bubbles A_TravelingStudent, 26 Mar 2017 | Read review
“Try to get a room that is not on the same floor as the conference rooms.”
 of 5 bubbles barbarasG378XL, 14 Mar 2017 | Read review
“Dont get a room on the first floor, difficult to get to and involves stairs if you cant find the service elevator.”
 of 5 bubbles EHendrickson, 7 Mar 2017 | Read review
5 of 5