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Sheraton Atlanta Hotel

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#26 of 172 Hotels in Atlanta
Certificate of Excellence
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Sheraton Atlanta Hotel
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2,885 Reviews from our TripAdvisor Community

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Showing 2,767: English reviews
Reviewed 11 September 2015

The stay was excellent during Dragon Con. The staff even dressed up! We were on the 5th floor and our stay included the VIP room. Jeffrey was there during the evenings, it was great for a refresh after a long day. And Ms. Shirley was there in the morning for breakfast. Both are amazing! Downtown was CROWDED between Dragon Con...

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Helpful?
Thank Jill R
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are pleased your 2015 experience is bringing you back for 2016! It's truly our favorite group to host and we are glad to know you see that! We look forward to having you back next year.

Southport, North Carolina
Reviewed 10 September 2015

We visited on August 28th. Tony worked at the front as a bellhop who carried my luggage to my room and back to my car...was absolutely a pleasure! I love the swimming area. It was breath taking and very clean! The customer service was the best and we travel at least 8 times a year. Love this place!!!

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Thank ChristyClemmons
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate the service spotlight on Tony and how his assistance added to your overall positive experience. We hope to have you back with us again soon.

El Cerrito, California
Reviewed 10 September 2015

All staff were very helpful and friendly and really got into the spirit of Dragon*Con, wearing costumes, etc. Sheraton is just a block from other host hotels yet is it is a little quieter and easier to navigate. Choice of two restaurants plus a deli/cafe. Again, cannot stress enough how desk staff, bell staff, housekeeping, concierge, and restaurant staff were...

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Helpful?
Thank dianeroone
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your feedback and consistent Dragon Con loyalty. We truly enjoy hosting you all and experiencing the con with you. It is one of our favorite times of year. We look forward to having you back next year! Take care!

Slc
Reviewed 10 September 2015

I'd give the Sheraton a 4.5 only because the air conditioner was clunking and banging every time it turned on and off. Woke me up every time it banged and clunker. Otherwise our stay was perfect. This was our 7th year at Sheraton. They are great. Staff extremely professional and nice. Get restaurants as well. Will stay there next trip.

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Thank traveler o
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your feedback. We apologize for the faulty AC Unit. We hope that you contact Engineering or the Front Desk during your stay to fix the issue. If not, please contact us to let us know which unit in what room so we can fix it. Other than that, we are glad you enjoyed...

Atlanta, Georgia
Reviewed 10 September 2015

I visited this hotel for labor day weekend 2015; during which a huge convention descends on Atlanta with thousands and thousands of people dressed up and ready for fun. I participate in the convention every year but have never stayed at a hotel as I live in Atlanta. The decision to stay at the Sheraton was a game changer and...

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Thank Alaskat R
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Wow. Many thanks for your kind feedback and constant love and support. It's guest like you who truly make our jobs meaningful. We plan on staying true to our antics during Dragon Con as we look forward to that weekend every year. It's the one time we can have a little more fun than normal. We look forward to having...

Reviewed 9 September 2015

I stayed recently for a convention and all the employees at the Sheraton were wonderful. The breakfast buffet (not included in the room price) was very tasty the one morning we ate there. However, there is major construction on the hotel. I booked the hotel a year in advance and was unaware this would be the case. We were awoken...

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Thank Doozer L
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your feedback. We apologize for the inconvenience of our current renovations but we can assure you once we wrap up, the improvements are undeniable. We look forward to another opportunity to give you a newly. renovated experience in the future. Take care.

Little Rock, Arkansas
Reviewed 9 September 2015

Our 6th year staying at the Sheraton Downtown for Dragon Con, and we are always very pleased with everything. I'd like to extend a special thank you to Jessyca, at the front desk, for being so awesome and patient with our arrival process. The rooms were great, the atmosphere was superb, filled with energy and fun. The folks at the...

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Thank Elizabeth O
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are overjoyed to know we will always be your first choice. You are correct in saying we enjoy having you and the rest of Dragon Con here in our hotel every Labor Day weekend. It allows us to enjoy our jobs a little more than we already do! We look forward to having you...

Fort Lauderdale, Florida
Reviewed 9 September 2015

We stayed here overnight while taking a trip from Florida to Ohio. The location is perfect in the sense that it is right off the highway. Self parking was easy and in a parking garage. We got there too late in the day to really go exploring in the area but we noticed there were multiple options to eat nearby....

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Thank Alexandra H
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are glad we were able to accommodate you for your one-night stop. It was pleasure to serve you in our restaurant and provide you with clean, comfortable accommodations. We look forward to having you back on your next road-trip.

Reviewed 9 September 2015 via mobile

We have stayed in 4 out of the 5 convention hotels during the past 10 years going to Dragon Con. This year we stayed in a Club Level room here at the Sheraton. When we arrived on Wednesday, we were greeted warmly by the front desk. We were given a room on the fifth floor, just down from the lounge....

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Thank Dawn H
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are honored you chose to stay with us for this year's Dragon Con and are pleased to hear about the experience we provided to you with the service in the Sheraton Club Lounge and clean, comfortable room. We look forward to welcoming you back for Dragon Con 2016!

Tampa, Florida
Reviewed 8 September 2015

I had a great time at the Sheraton hotel in Atalanta. This was my first Dragon Con and Paul helped my family and I get a great room after our reservation was lost in the system. He made sure that we were taken care of all weekend and we had the things we needed. The room was great and we...

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Helpful?
Thank Ashley A
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. It was such an honor to help you achieve a successful first Dragon Con. We are glad you enjoyed your first Con with us and our team members added to the experience by offering the best service imaginable. We look forward to having you back next year. Take Care!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 

Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Region: United States > Georgia > Atlanta
Price Range: $197 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#12 Business Hotel in Atlanta
#12 Luxury Hotel in Atlanta
#15 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Hotel staff and other travellers.
38 questions
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Questions? Get answers from Sheraton Atlanta Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have club access the south tower is better to stay”
 of 5 bubbles davidhW7300SL, 13 Jan 2017 | Read review
“For a room with Club Lounge access, ask for a room in THAT tower.”
 of 5 bubbles PolicyNerd, 10 Jan 2017 | Read review
“Ask for rooms away from the elevator.”
 of 5 bubbles MONichols, 3 Jan 2017 | Read review
“Third Floor where the restaurants and bars are located”
 of 5 bubbles DutchFan, 2 Jan 2017 | Read review
“choose a room away from the elecators and no view to the pool (gets loud with the kids playing)”
 of 5 bubbles susrg28, 1 Jan 2017 | Read review
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