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Sheraton Atlanta Hotel

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#26 of 177 Hotels in Atlanta
Certificate of Excellence
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Sheraton Atlanta Hotel
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2,836 Reviews from our TripAdvisor Community

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Showing 2,723: English reviews
A TripAdvisor Member
Reviewed yesterday NEW via mobile

I do not write reviews but I felt compelled to let everyone know what a great hotel the Sheraton downtown is. The staff is so very helpful and courtious. The food in both restaurants was fantastic and the service was supurb!! There is such easy access to anywhere downtown. We will always stay here when we come to Atlanta!

Helpful?
Thank A TripAdvisor Member
Brekstad, Norway
Level Contributor
3 reviews
Reviewed yesterday NEW via mobile

A very nice hotel in close proximity to all downtown locations. The staff was very helpful and proffessional. Spacious and clean rooms. The pool area was awesome (very nice surroundings, an lots of space). The hotel offers indoor parking (for a fee). The hotel has a nice restaurant which serves a decent breakfast (both menu and buffet), although a little... More 

Helpful?
Thank Nils_H_Ronning
New Jersey
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW via mobile

I stayed here a few days for business. Nice, clean rooms. The bed was a bit "springy" and the pillows were way too soft for my liking, but not a big deal. ALL of the staff (from the concierge, to the front desk, to the valet staff, to the cleaning crew, to the store clerks, etc.) were FABULOUS! Very friendly... More 

Helpful?
Thank Alison Z
Brunswick, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 days ago NEW

Hotel location was great...no more then 3/4 miles from GA Dome, Coke museum, Aquarium, College Football Hall of Fame & CNN. They provide free cab shuttle service to/from Zoo Atlanta. Best members club with nice breakfast & heavy hor dourves and 24/7 snacks. Best of all was the super friendly & helpful Jeffrey Kennze evening Manage of the club lounge,... More 

Helpful?
Thank Linda R
Management response:

We are so glad that you think our staff (especially Jeffrey) is fantastic because we'd certainly like to think so as well. We welcome an opportunity to have you return at any time. Have a great day. More 

Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW via mobile

Booked here through booking.com months before my visit. Booked purely on the Sheraton reputation. 24 hours before we were due to arrive a text arrived that my booking had been cancelled. Called instantly to be informed that my room had now been sold to someone else and they had not cancelled it but booking.com had, oh and my card had... More 

Helpful?
Thank Susan I
Management response:

Susan, we can understand how upsetting it must have been to arrive at the hotel only to find that we no longer had your reservation. We take great care in handling reservations. As a goodwill gesture we try to reach our guests personally when their credit card declines. Unfortunately, with third party reservations we are not only very limited in... More 

Dubai, Dubai, United Arab Emirates
Level Contributor
5 reviews
Reviewed 6 days ago NEW

I accompanied my husband on a business trip and we stayed here for 8 nights. I thought the room was a little dated, but it was functional: hot water, cozy bed, and a big TV. The staff here are courteous and very helpful. I must mention that the poolside patio is beautiful; a nice place to relax.The hotel location is... More 

Helpful?
Thank Snehal Y
Management response:

Our Garden Courtyard pool is a heated pool that calls for a refreshing dip whatever the season. We are glad that you enjoyed it. Thank you for your feedback. More 

Level Contributor
4 reviews
Reviewed 1 week ago via mobile

Spent one night stay on a family trip. Lots of restaurants and shops within walking distance. No issues other than the shower did not provide any hot water either in the evening or the next morning regardless of the operator position or the length of time it ran. When I say no hot water, I mean not hot or warm... More 

Helpful?
Thank Melanie K
Management response:

We sincerely apologize for the lack of hot water in your guest room. This should have never happened and we are investigating the issue right now to make sure that it never happens again. Our engineering team is always on site to accommodate you when things such as thing happen. Next time, please inform us so when can fix this... More 

Dubai, United Arab Emirates
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

This hotel is good for short business trips. Having stayed there few nights I found the hotel a bit limited in terms of its facilities and dining choices. My first impression of the rooms was: "ups they've got stuck in 70's" and it turns out they have just renovated! I think it is fair to say the hotel suits business/conference... More 

Helpful?
Thank Patrycja G
Management response:

We hope that you give us a try for a longer trip next time. Thank you for your review. More 

1 review
Reviewed 1 week ago via mobile

The Club Lounge was the highlight of our visit. Mr Jeffery and Tzmara where GREAT they both went over and beyond to assist us with our small children. The lounge was always fully stocked whenever we went even after the hours they were not there.

Helpful?
Thank Taschea M
Management response:

We will be sure to share your feedback with the Club Lounge team. Thank you for your review. More 

Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

I called this hotel before my stay to inquire about the incidental fee and parking. I was told that there was a charge for incidentals that covered most of my stay's parking, and that I would just have to pay the remainder of my parking charge upon checkout - pretty standard. Upon arriving at the hotel, I inquired, again, and... More 

Helpful?
2 Thank phen8710
Management response:

It is feedback like yours that helps us to evolve and grow. We apologize for the misunderstanding regarding the hold on your card for incidentals. While the information you received is correct, we definitely should have clarified a few things for your length of stay. The system pulls incidentals based on the guests charges. The initial hold is $50, but... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 

Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Region: United States > Georgia > Atlanta
Price Range: $137 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Hotels.com, Travelocity, Orbitz, Odigeo, Expedia and Jetsetter so you can book your Sheraton Atlanta Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#12 Luxury Hotel in Atlanta
#12 Business Hotel in Atlanta
#15 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Hotel staff and other travellers.
38 questions
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Questions? Get answers from Sheraton Atlanta Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was very comfortable loved the view 😀😀”
 of 5 bubbles W7085EUkevinj, 19 Nov 2016 | Read review
“Club Room is in the South Tower, 12th floor.”
 of 5 bubbles kec749, 15 Nov 2016 | Read review
“Get a room in the South tower since that is where the Sheraton Club is located”
 of 5 bubbles BillKountze, 14 Nov 2016 | Read review
“The rooms are clean and the staff is very friendly!”
 of 5 bubbles lhetherington31, 14 Nov 2016 | Read review
“Large property – check how far your room will be.”
 of 5 bubbles ymff, 10 Nov 2016 | Read review
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