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Sheraton Atlanta Airport Hotel

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#53 of 177 Hotels in Atlanta
Certificate of Excellence
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Sheraton Atlanta Airport Hotel
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1,157 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Atlanta Airport Hotel
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Showing 1,121: English reviews
1 review
Reviewed 20 August 2015 via mobile

I recently stayed at the Sheraton Atlanta airport. I must say that my stay there was very pleasant. The rooms were clean and the service exceptional. I would like to personally thank Barbara Dabney for her extraordinary services. I would definitely visit this Sheraton again.

Helpful?
Thank Shawnda G
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Shawnda G: We appreciate your wonderful posting regarding Barbara who made your experience with us a very pleasant one. Barbara was thankful and glad to have provided you with exceptional service. We look forward to welcoming you back very soon! More 

Sioux Falls
Level Contributor
106 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 20 August 2015 via mobile

Was here on a voucher for a mechanical. Shuttle driver was AWESOME! Checkin super speedy. Bed pretty comfortable but it was humid in the room and the bedding is super heavy. Bathroom is very small and I had very luke-warm water for the entirety of my 5 minute shower. Outlets are scarce to plug in electronics. The lobby is attractive.... More 

Helpful?
Thank MHBSoDak
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear MHBSodak: We thank you for your valuable comments regarding your overall stay and are truly sorry to hear that your flight incurred mechanical problems. I have passed on your feedback to our team regarding the shortcomings you mentioned for their review and corrective action steps. We sincerely apologize that we did experience a boiler issue during your stay which... More 

Level Contributor
4 reviews
3 hotel reviews
Reviewed 20 August 2015 via mobile

Because of a delay I missed my second flight, Delta provided us with a hotel room at the airport. We arrived late, but I am very happy with the service provided by Sheraton. The staff was really friendly (everyone: the cleaners, the people in the restaurant, behind the bar and at the reception (a special thanks to Nora)). So thanks... More 

Helpful?
Thank Sandra v
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Sandra v: Thank you so much for your posting. Sorry to hear that you missed your second flight, but we are lucky that you were one of our guests at the Sheraton Atlanta Airport. I have passed on your very nice comments to Nora and our team who always receive wonderful feedback; they were ecstatic to provide you with... More 

Canton of Zug, Switzerland
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 August 2015

The lobby looks nice, but that is all what is nice in the hotel. The rooms are dated and appear abandoned and not clean. The bathroom is the smallest one I have ever seen in my life so far. Even the card doesn't open the door from the first time. We needed approximately 10 tries before entering the room and... More 

Helpful?
Thank Deniza_Ianev
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Deniza_Ianev: We thank you very much for your posting and valuable feedback regarding our service and product. We are truly sorry for the basics we missed during your stay and have discussed them in our department meeting for corrective action steps. We are happy to report that we will renovate our entire hotel very soon and the condition deficiencies... More 

1 review
Reviewed 18 August 2015 via mobile

My significant other and I were delayed in Atlanta after being rerouted across the nation. We are what one would call "geographically challenged" in which he lives in Australia and I live in the States. It was our last day and night together before his return to Australia and we had already lost the day on planes and in the... More 

Helpful?
Thank Renaisa A
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Renaisa A: Thank you so much for your lovely posting! We are so happy to hear that Dedo made your last evening with your significant other an amazing and a very special one! Dedo was truly honored to receive your compliments. It is always very difficult and frustrating when a loved one lives so far away, and we truly... More 

1 review
Reviewed 17 August 2015 via mobile

Great customer service. Checking in was easy thanks to Michael T! Would stay here again! Highly recommend it. Second time staying in atl and definitely my choice of stay every time I come. Please check it out. Would not be let down

Helpful?
Thank Darrin M
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Darrin M: Glad to hear that Michael made your check-in experience easy and provided you with great service! Thank you very much for your posting and for recommending the Sheraton Atlanta Airport. We look forward to your return visits! More 

2 reviews
Reviewed 17 August 2015 via mobile

Michael thompson was amazing! He made everything an easy process for us as well as invited us to some of the events that were happening at the hotel. The hotel in itself was good bit they should invest in some microwaves and refrigerators in every room. Once they have that they'll be 5 stars.

Helpful?
Thank Samantha S
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Samantha S: We thank you for your posting and choosing the Sheraton Atlanta Airport. Michael greatly appreciates your amazing feedback regarding the great customer service he provided you during your stay. Although, we are a full-service hotel, we do provide microwaves and refrigerators upon request. We look forward to welcoming you back very soon! More 

Atlanta, Georgia
1 review
Reviewed 17 August 2015

I believe the beginning sets the tone of any environment. Once I approached the desk I was greeted with a warm welcome. Although I was in a Delta uniform I was treated well and as if all my questions mattered. Dedo Dixon at the front desk made sure I was taken care of and that I had nothing to worry... More 

Helpful?
Thank Wesley A
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Wesley A: Thank you so much for your posting. You are indeed correct, a person’s first encounter sets the overall tone, and we are so glad to hear that you had a wonderful check-in encounter! Both Dedo and Zachary were absolutely thrilled to be recognized by you and are always eager to please and connect with all our guests!... More 

1 review
Reviewed 17 August 2015 via mobile

I really enjoyed my stay here!! Beautiful views,The staff is awesome!! I especially. Want to thank a Mr Michael T,for all his help for not only myself but all my church family!! Your services did not go unrecognized!! Thanks Sheraton! God Bless!!!

Helpful?
Thank lala6483
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear lala6483: We are thankful and very pleased to read your posting regarding your visit with us. We appreciate your excellent feedback regarding our awesome staff, especially Michael, who assisted you and your Church family! He greatly appreciates your praises! Please come back and stay with us again! More 

1 review
Reviewed 17 August 2015 via mobile

Mike at front desk was so intelligent with his customers. He was such a great help with the church and I. My name is crystal webb. I would love his help again next time I come and visit. I will give him a ten star

Helpful?
Thank crystalw30
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear crystalw30: We thank you immensely for your lovely posting. Mike always ensures that he takes excellent care of our guests, and he was honored to receive your very nice compliments. We (and Mike) look forward to welcoming you back very soon. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our complimentary airport shuttle runs every 20 minutes to and from Ground Transportation at Hartsfield-Jackson International Airport (ATL), a half-mile from our full-service hotel. Downtown Atlanta and its major attractions are only 10 minutes away-including the new Georgia Aquarium; Turner Field, home of the Braves; and Atlantic Station, a new retail and entertainment district. The Georgia International Convention Center is two miles away. ... more   less 

Additional Information about Sheraton Atlanta Airport Hotel

Address: 1900 Sullivan Road, Atlanta, GA 30337
Region: United States > Georgia > Atlanta
Price Range: $147 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Atlanta Airport Hotel 3.5*
Number of rooms: 395
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#32 Family Hotel in Atlanta
#40 Business Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Airport Hotel staff and other travellers.
10 questions
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Eugene, Oregon
Eugene, Oregon
3 months ago
Wilmington, Delaware
9 months ago

See all questions (10)

Questions? Get answers from Sheraton Atlanta Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a list of area restaurants and a hotel shuttle is available to take you and return you to the hotel when done.”
 of 5 bubbles SherylH679, 23 Nov 2016 | Read review
“SPG member”
 of 5 bubbles diannl2016, 22 Oct 2016 | Read review
“parking garage view, nothing exciting”
 of 5 bubbles shar0nl6, 20 Oct 2016 | Read review
“Simply ask for a quiet room.”
 of 5 bubbles Femmedefleur, 24 Sep 2016 | Read review
“even rooms such as 624 face the airport. I did not hear any airport noise”
 of 5 bubbles nelsonrandall, 17 Sep 2016 | Read review
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