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Sheraton Atlanta Airport Hotel

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#56 of 172 Hotels in Atlanta
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Atlanta Airport Hotel
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1,202 Reviews from our TripAdvisor Community

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Showing 1,166: English reviews
Reviewed 6 October 2015

We stayed in this hotel because we had an early flight. We went to the club floor where we ended up spending a couple of hours. Tyrone Holland was the host of the room. He told us about different aspects of the city went above and beyond making it a great time!! The food was delicious as was the wine...

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Helpful?
Thank ItalianTraveller18
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear ItalianTraveller18: So nice to receive your wonderful posting and we thank you very much for choosing the Sheraton Atlanta Airport for your overnight stay. Tyrone greatly appreciates your very nice feedback and looks forward to serving you again when you return. We hope your flight to your destination was just as wonderful and stress-free.

Cumming, Georgia
Reviewed 5 October 2015

My daughter Heather stayed there and I went to visit her. Michael T at the front desk was most accommodating, informative, and humorous. Helped with local attractions, parking, and hotel info. Great job!

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Thank Nick W
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Nick W: So glad to hear that you and your daughter, Heather, received great customer service from Michael; he appreciates your complimentary feedback. We thank you for choosing the Sheraton Atlanta Airport and for your wonderful posting. We all look forward to welcoming you back very soon.

Charleston, South Carolina
Reviewed 5 October 2015

If you're looking for a hotel with fantastic staff then this is the hotel for you. I'm a Platinum member with SPG and spend a lot of my time in hotels. The staff at this hotel are pretty great. I want to note that Michael T. behind the front desk was exceptional. He was very proactive, helpful, and courteous. He...

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Helpful?
Thank Chris G
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Chris G: We appreciate your very valuable and highly esteemed SPG loyalty very much. We are so glad to hear that Michael provided you with exceptional service and he appreciates your kind words. We thank you for your patronage and posting. We all look forward to your return visit very soon.

Rome, Georgia
Reviewed 4 October 2015

The hotel was beautiful. Michael was amazing checking in and checking out. Checking in was extremely fast. He was very knowledgeable about restaurants around this area. I will definitely be staying her again!

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Helpful?
Thank Kayra E
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Kayra E: Thanks very much for your wonderful posting and your complimentary feedback regarding Michael. Please come back and visit with us again.

Reviewed 4 October 2015 via mobile

My friend and I experienced the greatest customer service from the friendliest front desk associate by the name of Michael Thompson. Not only did he assisted in escorting us in the hotel upon arrival but he checked us in and called our room to ensure that our room was satisfactory. He is a great asset to this company. Great job!

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Helpful?
Thank Shelena J
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear ShelenaJ: Thanks very much for your wonderful posting. Michael was thrilled to receive your accolades. As you can see from other customer postings, it is always his pleasure to deliver great customer service to all of our guests and he did just that for you and your friend. We look forward to your return visit.

Atlanta, Georgia
Reviewed 3 October 2015

Micheal Thorton was very nice and professional but most of accommodating to me and my client. He presented a passionate sense of listening and accommodating guest with a smile.. I just wanted to let you know

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Thank rikibrooks
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear rikibrooks: Thank you so much for your posting and amazing feedback regarding Michael’s excellent customer service which he provided for you and your client. We appreciate your patronage and look forward to welcoming you back very soon.

Reviewed 3 October 2015 via mobile

Received excellent service from Michael T. during my stay at the hotel. Very willing to help with my bags and get me in the right direction to shuttles and taxis. The food service was great as well. Hotel doesn't seem to have stairs or very accessible stairs which can be a very large pain when 400+ people are staying at...

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Thank Ton C
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Ton C: We were very pleased to receive your great feedback regarding Michael. He was truly appreciative of your kind words. We thank you for choosing the Sheraton Atlanta Airport and look forward to your return visit; hopefully very soon!

Reviewed 3 October 2015

What a wonderful view of the ATL Runway from the lounge. Thanks to Mr. Dedo Dixon, who helped secure a spectacular room with a view and more, my mum and brother truly enjoyed our time at this hotel. In fact, we enjoyed it so much that I plan to secure another reservation right after I finish this review. Kudos to...

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Thank David A
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear David A: We appreciate your posting very much! Dedo was very appreciative of your compliments. He was very delighted to have provided you and your family with a spectacular guestroom with great amenities as well as a wonderful view of the airport runway. We are also pleased read that you will make a reservation to stay with us again....

Atlanta, United States
Reviewed 2 October 2015

Great hotel! Our group was decided to come by the hotel for an unexpected site visit for an event that will be held at this location, and the customer service we received from Michael T. at the front desk / concierge was fantastic!!!

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Thank Kathy H
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Kathy H: Thank you very much for your wonderful posting. We are so excited to hear that we will be hosting your upcoming event. Michael was also very pleased and appreciative of your kind comments. We look forward to welcoming you and your group to the Sheraton Atlanta Airport and ensure that your event is fabulous and successful!

Canton, Ohio
Reviewed 1 October 2015

This is a fairly nice hotel and was clean and up to date. The front desk person by the name of Zachary was very helpful and also was quote friendly. I wish every hotel was like this one and the price was decent too.

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Helpful?
Thank Lori Y
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Lori Y: Thank you very much for your posting. We were so pleased to read that your overall stay at the Sheraton Atlanta Airport was nice. Zachary also appreciates your complimentary feedback very much. We hope to have the opportunity to welcome you back very soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Our complimentary airport shuttle runs every 20 minutes to and from Ground Transportation at Hartsfield-Jackson International Airport (ATL), a half-mile from our full-service hotel. Downtown Atlanta and its major attractions are only 10 minutes away-including the new Georgia Aquarium; Turner Field, home of the Braves; and Atlantic Station, a new retail and entertainment district. The Georgia International Convention Center is two miles away. ... more   less 

Additional Information about Sheraton Atlanta Airport Hotel

Address: 1900 Sullivan Rd, Atlanta, GA 30337-5706
Region: United States > Georgia > Atlanta
Price Range: $164 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Atlanta Airport Hotel 3.5*
Number of rooms: 395
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#32 Family Hotel in Atlanta
#40 Business Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Airport Hotel staff and other travellers.
15 questions
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Florida Keys, Florida
Madisonville, Tennessee

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Questions? Get answers from Sheraton Atlanta Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I enjoyed watching the planes from the airport side of the room. A higher room would be better for this.”
 of 5 bubbles khill72, 14 Mar 2017 | Read review
“Be prepared for chilling customer service.”
 of 5 bubbles palekh, 4 Mar 2017 | Read review
“The club floor was just remodeled.”
 of 5 bubbles webstergroves, 3 Feb 2017 | Read review
“The SPG levels are preferable.”
 of 5 bubbles ForrestB3, 30 Dec 2016 | Read review
“avoid saturday nights”
  • Dirty and sticky armrests
 of 5 bubbles indib0b, 20 Dec 2016 | Read review
5 of 5