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Stayed here recently during a layover inbetween 2 international flights.
The hotel is conveniently located in relation to the airport and has an own shuttle. It's about a 5-10 minute drive depending traffic.
Service at reception is good. Checkin was realized quickly. It is a...More
The bed was excellent. Very comfortable. Loved it. I was afraid the airport traffic would be too loud but not at all. Never heard the planes. We visited the hotel bar. It was on the expensive side but good atmosphere. I felt like the hotel...More
1 Thank Traveling38915
Response from Andre M, Manager at Crowne Plaza Atlanta AirportResponded 14 February 2018
Thank you for taking the time to write a review on your recent experience with us. I am happy that you enjoyed your experience and found our rooms well appointed and suited your needs. I am sorry to hear about your dissatisfaction about our parking...More
Poor customer service received and even worse internet. Extremely slow and unreliable.
Loud rooms (thin walls), with people arriving at all hours of the night.
If I didn’t have to stay here for work, I wouldn’t.More
Response from IHGService, Guest Relations Manager at Crowne Plaza Atlanta AirportResponded 2 weeks ago
Thank you for recently staying with us and for leaving a review on TripAdvisor. Our hotel is committed to providing our guests with the highest quality services and I am sorry to read about the disappointments you had with your stay. I apologize...More
I checked in late at night after a long day of travel, and was pleased to find 5 people helping at the front desk. Everyone was extremely helpful and friendly. My room was extremely quiet. I didn't hear any planes even though the hotel is...More
I expected a lot better service for this hotel. 1st - we booked a King Size bed through priceline.com (my husband is over 6 ft and we don't fit well on a double bed) We had a long flight home and nothing to eat after...More
Response from IHGService, Guest Relations Manager at Crowne Plaza Atlanta AirportResponded 3 weeks ago
Thank you for taking a moment to share your feedback with us. I am happy you found our hotel beds to be comfortable and hotel location convenient for your travel needs..
Providing the best hotel experience begins with excellent customer service and it...More