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Hotel Santana

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1,276 Reviews from our TripAdvisor Community

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Showing 1,049: English reviews
Wirral, United Kingdom
Reviewed 28 March 2015

Stayed in March for 3 nights B&B. The hotel is well situated, near the bus station and about 5 minutes from the promenade and 15 minutes from the new aquarium. The swimming pool complex next to the aquarium is due to open in June to add to the close amenities. Lots of places to enjoy a night out within walking...

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Helpful?
Thank GB57
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Many thanks for reviewing our hotel and for your favourable comments concerning the location of the hotel, the rooms, the cleanliness and the bars. I regret to note that you experienced difficulty with the cleaning of the room on the first day and the lack of chair in the terrace and apologize for the inconvenience. In the meantime...

Qrendi, Malta
Reviewed 27 March 2015

There was a special offer on, so we had what they called a suite. It was a nice room, with a separate sitting room, which included a kitchenette. There was plenty of space, beds were comfortable and decor was nice. It was very noisy at night though because there was lot of young students staying in the hotel. Banging doors,...

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Helpful?
Thank JenniMalta
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear JenniMalta, Thank you for taking the time to review our hotel on TripAdvisor. I regret to note that you were disappointed with some aspects of your stay with us and apologize for any inconvenience you experienced while staying at our hotel. However, for the benefit of those reading this review, may I remark that the Santana is usually a...

Godalming, United Kingdom
Reviewed 27 March 2015

We booked a promo room for our short break in March 2015. We were given room 218, which was well equipped and spacious, with a lovely bathroom which included a large walk in shower. The only minor draw back was that the balcony didn't get the sun at any time, but there were plenty of other places in the hotel...

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Helpful?
1Thank 1stShezza54
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Many thanks for reviewing our hotel on TripAdvisor, for your favourable comments and for recommending our hotel. We will share your review and comments with our staff, as such reviews are always a source of inspiration to us in our endeavour to make our clients' stay with us a successful one. I do hope that you will soon...

Ilminster, United Kingdom
Reviewed 25 March 2015

A large range of food on offer, v.good location for getting around the island. Walk to the bus station down the road and get cheap bus tickets from the man in the stall. Bedrooms okay, shower always had hot water. Swimming pools are nice! Also head down to the harbour and get a boat trip to gozo and the blue...

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2Thank AshleighLN
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Ashleigh LN, Thank you for taking the time to review our hotel on TripAdvisor and for sharing your experience of Hotel Santana with other reviewers. We truly appreciate your comments and hope that you will soon find the opportunity to return to Malta and our hotel. In the meantime we promise you our availability to assist you with any...

yorkshire
Reviewed 24 March 2015

Very clean hotel, the staff are a credit to the hotel too, we stay on B & B package breakfast was very good, great value will stay here again. Only negative comments the toilet in room was too close to the shower screen and there is also need to have a disable drop down rail too if this room is...

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1Thank KiaraAllman
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Kiara, Thank you for reviewing Hotel Santana and for sharing your experience of our hotel on TripAdvisor. We appreciate your positive feedback and will share your review with our staff as such reviews are always a source of encouragement in our work. We hope that you will soon have the opportunity to return to Malta and that you will...

Newcastle and Gateshead, United Kingdom
Reviewed 21 March 2015

Stayed at this hotel in a land facing superior room for 1st week of March. We have written this review because of all the hotels/ apartments we have stayed at, this is by far the most surprising. We knew before we went that Malta’s 4 star hotels are usually 3 star equivalent elsewhere in the world. First the room was...

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3Thank Colin G
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Colin G., Many thanks for reviewing Hotel Santana on TripAdvisor and for your most favourable comments about our hotel, the suite in which you were accommodated, breakfast, our housekeeping staff and the outdoor and indoor pools. We also thank you for recommending the hotel. I hope you will soon have the opportunity to return to Malta and that you...

London, United Kingdom
Reviewed 18 March 2015

We stayed here for a week, the hotel was nice, breakfast was your average breakfast, good, nothing major to complain about. The wifi you have to pay for for a small amount of money, however barely works, not the end of the world but if it is essential, don't bother staying here as it is rubbish, doesnt really work in...

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Helpful?
1Thank Sophie S
SunrouteSantana, Sales and marketing Executive at Hotel Santana, responded to this review

Dear Sophie S., Thank you for reviewing Hotel Santana on TripAdvisor and for your comments about our hotel. Regarding the Wi-Fi facilities at the hotel, we apologize if you experienced difficulties, this could be the result of a new system we are installing which will enable us to offer FREE-WIFI to all our guests as of the next weeks. With...

Tring, United Kingdom
Reviewed 16 March 2015 via mobile

Stayed here with my university on a field trip. We had a room on the 6th floor and other than the shower being too small (I'm 6'2 and practically had to squat in the bath), we had no complaints, room was cleaned daily, comfy beds, ect... Furthermore our bathroom did seem to be an anomaly, all of our friends rooms...

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Helpful?
1Thank Josh W
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Josh W., Thank you for reviewing Hotel Santana on TripAdvisor and for your comments about our hotel. Regarding the Wi-Fi facilities at the hotel, we apologize if you experienced difficulties, this could be the result of a new system we are installing we are installing, which will enable us to offer FREE-WIFI to all our guests as of the...

York, United Kingdom
Reviewed 13 March 2015

We have just returned from a 4 night stay here. We stayed in a suite that had 2 single beds (pushed together but made up separately - I didn't see this as a negative as the other half frequently steals the bedding in the middle of the night), microwave/kettle/cups, TV, sofa, table and chairs. The bathroom had a bath, loo...

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Helpful?
2Thank Haylbart
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing our hotel on TripAdvisor and for your comments, especially those concerning our housekeeping staff, our restaurant and bar staff and the food at our hotel. I also take this opportunity to apologize for any inconvenience caused by other clients of the hotel who may have been noisy at times. For the benefit of those...

Aylesbury, United Kingdom
Reviewed 12 March 2015

Got here by an upgrade. Hotel management very understanding & wanted to help. We got an upgrade to an apartment. Very nice & spacious. Housekeeping not so, we asked for a double bed, the housekeeping dept changed it every day to 2 singles in the manner of the way they made the bed. Bad comms .However Hotel management was great...

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1Thank fossie1955
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Fossie 1955, Many thanks for reviewing or hotel on TripAdvisor, your comments about our management and for recommending our hotel. I regret to note that you experienced some inconvenience regarding the beds being made up as single beds and tke this opportunity to apologize for this. I hope you will soon have the opportunity to return to Malta and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Whether you are travelling for pleasure or business, the 4 star Hotel Santana is certain to meet your expectations. Our personalized service, comfortable accommodation and facilities will make your stay with us a memorable one. The hotel is located just a couple of minutes walk from the picturesque, 2.6 km promenade, a sandy beach, public transport, the Aquarium, shops, bars, restaurants and many other recreational facilities such as discos, water sports facilities, a casino and a multiplex cinema. The 4 star Hotel Santana has 202 guestrooms comprising a mix of standard and superior rooms and a small number of suites. Guest facilities include a rooftop pool with children’s section and sun terraces and, for additional relaxation, there is an indoor pool and wellness facility. The attractive main restaurant, Moire, is in buffet style. La Mentha, the Italian Trattoria, is open in the evenings serving a variety of Mediterranean dishes. The hotel also has a licensed cafeteria which is open from early morning until late evening. Free WI-FI services are available throughout the hotel. We also offer a computer with free Wi-Fi services in the lobby area for use by our hotel guests. Accommodation Standard rooms Decorated in warm Mediterranean colours, the vast majority of rooms are Standard Rooms with twin beds, most of which can accommodate a 3rd bed. Twin rooms for sole use are available against a supplement. Facilities in Standard rooms include: Balcony Centrally controlled Central Heating / Air-conditioning En suite with walk-in shower or with bath and shower SAT TV with pay TV options Unstocked Mini Bar Radio Direct dialling Telephones Hair dryer Ceiling fan Safety deposit box (at a small charge) Room service Electric current 240 volts Continental Socket available in each room Kettle and crockery for making hot drinks Hair dressing services are available in the privacy of the room by appointment Superior rooms In addition to the facilities of a Standard Room, Superior Rooms are more spacious and include additional services such as tea & coffee making facilities, sofa and mini-refrigerator. The majority of Superior Rooms have two extra beds and are able to accommodate 4 persons in total. These rooms particularly appeal to couples and families who wish to retain home comforts whilst on holiday. Luxury suites The hotel also features a number of luxury suites which are uniquely defined by their original design and luxurious finishes. These suites are well sought after and advance booking is highly recommended. A traditional Maltese stone archway, which dominates the design, divides the suite into two areas - the sleeping and dining/living area. For additional comfort, the bedroom area offers double wardrobe space among other facilities. The suite is designed to provide some privacy from the living area should you have guests staying with you. The dining/living area is furnished with a fully equipped kitchenette including ceramic hob, oven and microwave, a dining table seating 4 persons and sofas opening up into a double bed. Apart from the standard facilities found in all rooms, Suites also include: • Fully equipped Kitchenette including oven/microwave • Dining area • Living area with a sofa opening up into a double bed • Full size mirror with down-lighters • Ironing board and iron Bars and restaurants Hotel Santana offers an array of food & beverage outlets to cater for the various tastes and needs of our guests. The various venues offered range from buffet breakfast, luncheons and dinners at the main restaurant, the Moire, to Mediterranean dishes, pastas and pizzas at the Trattoria La Mentha, and lighter meals and snacks at the Cafe Castagna. On most evenings live entertainment is offered at Cafe Castagna or at La Canoa Bar. There is also a pool bar which is open in the summer season. The Moire Restaurant The Moire Restaurant offers an elegant yet informal atmosphere. The restaurant serves breakfast and dinner and is open for lunch on some days. Breakfast: The hot and cold buffet breakfast offers a vast choice of items, including some health conscious options. Lunch & Dinner: Lunch is either buffet or plated, depending on occupancy. Dinner is buffet and consists of a variety of local and continental cuisine; vegetarian options are also available. La Mentha Trattoria and Bar Trattoria La Mentha offers informal dining with a bar lounge which is elegant yet cosy. This trattoria specializes in Italian cuisine and serves a good selection of local and Mediterranean dishes including pastas and pizzas. A salad bar and specialties of the day are also available. Cafe Castagna The cafeteria is informal yet smart and comfortable. It offers a variety of hot and cold beverages, snacks, ice-cream and mouth-watering pastries, most of which are baked on the premises. Pool Bar The rooftop pool bar and terraces enjoy 360' panoramic sea and country views. A choice of dishes, hot and cold snacks, ice creams and beverages are available. The pool terraces also serve as a venue for evening entertainment during the high season. Leisure Facilities Hotel Santana has a roof top swimming pool as well as 3 sunbathing terraces, all enjoying open sea and country views. The hotel also features a wellness centre (offering a range of health and beauty treatments, sauna, hydrotherapy bath, whirlpool and an indoor pool (heated in winter) which is open all year round except for 2 weeks in the July-September period. A small fitness room is also available. Meeting and banquets Hotel Santana offers a choice of two conference/banquet venues; the Paisley Room and the Cashmere Lounge. Both are equipped with video projection, but other conference equipment can also be provided at a charge. The Cashmere Lounge is located on the top floor and seats a maximum of 125 people theatre style. It is also ideal for banqueting with its own lounge bar and open view terraces. The Paisley Room seats a maximum of 90 people theatre style and is located on the lower level next to the main restaurant. A smaller syndicate room and secretarial services are also available. ... more   less 

Additional Information about Hotel Santana

Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Region: Malta > Island of Malta > St. Paul's Bay
Price Range: $40 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Santana 4*
Number of rooms: 202
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Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay
Hotel Style:
#3 Luxury Hotel in St. Paul's Bay
#3 Spa Hotel in St. Paul's Bay
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Santana staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms at the rear as noisy street behind.”
 of 5 bubbles janet270, 7 Dec 2016 | Read review
“Ask for a refurbished room.”
 of 5 bubbles 3nigels, 28 Nov 2016 | Read review
“Best rooms in the new part views not brilliant but balconies good size did not USA a/c but told by others it was good”
 of 5 bubbles Linda433, 27 Nov 2016 | Read review
“Ask for a large room with balcony preferably overlooking back garden”
  • This is water not a shiny surface on balcony due to blocked drainage unable to sit out.
  • I am only a size 4 shoe
  • A previous occupier had obviously done some ironing
  • Loose tile and crumbling facia
  • Dampness in corner of room
 of 5 bubbles JanE180, 23 Nov 2016 | Read review
“choose first floor,facing front of hotel”
 of 5 bubbles gevi186259, 19 Nov 2016 | Read review
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