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Hotel Santana

TravelocityUSD 74*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 76*
USD 74*
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USD 76*
USD 75*
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Hotel Santana
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1,388 Reviews from our TripAdvisor Community

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Showing 1,134: English reviews
Leeds, United Kingdom
Reviewed 26 July 2015

Stayed in this hotel for one week in July. Good location close to bugibba bus terminus. Staff very friendly, room cleaned daily, with aircon, cooler, toiletries.food of good quality. Rooftop pool with sea view. Good value for money however No children's entertainment

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Helpful?
4Thank Billy V
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Billy V., Thank you for reviewing Hotel Santana on TripAdvisor and for your comments concerning our hotel. We hope that you will soon find the opportunity to return to Malta and that you will again choose to stay at our hotel. In that case we promise you our availability to assist you with any future booking. Best regards Carmen...

Richhill
Reviewed 25 July 2015

We are just finishing our stay in the Santana and enjoyed our holiday. We were in room 201 which is a superior room . It is large with a sofa, fridge, balcony. The room was cleaned every day by Yorka who did a good job and a credit and chatted when passing. The breakfast was variety from fruit cocktail, yougart,...

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Helpful?
4Thank CoArmaghontour27
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing Hotel Santana on TripAdvisor and for your comments. Above all, thank you for your repeat custom to our hotel. We note with pleasure that you will be returning to Malta and to our hotel and promise you our assistance with any future booking. In the meantime Best regards Carmen Carmen Zammit Sales and Marketing...

Reviewed 20 July 2015 via mobile

hotel great only a couple of issues firstly the air conditioning wasnt very good did not get room cold enough and i see there are alot of reviews with the same complaint so perhaps the air conditioning needs a serious look at and secondly the key card didnt work in the room and the maintenance man tried to fix it...

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Helpful?
4Thank Mark T
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Mark T, Thank you for reviewing Hotel Santana on TripAdvisor and for your favourable comments concerning the room, cleanliness, the pool and our staff. I have also noted your disappointment with the air-condition and the key card and take this opportunity to apologize for any inconvenience you allegedly experienced. With regards to the air-condition, may I remark, especially for...

Ripon, United Kingdom
Reviewed 15 July 2015 via mobile

So many concerns but generally good hotel and helpful friendly staff. Room's electicity comes on when key card is inserted into a box but there was a faulty connection so half of the time it wouldn't work. Room 503. When first guy came (reception /manager) he got it to work and then next time we tried it didn't work again,...

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Helpful?
4Thank Stine01765
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, I have noted your review of our hotel on TripAdvisor. I am sharing this review with our management team in view of always ensuring that we improve our product and services. I note your comments concerning the faulty key card, the presence of insects in the room, the difficulty with obtaining a sunbed and the issue with the...

Sunderland, United Kingdom
Reviewed 14 July 2015

We have stayed at the Santana at for last fifteen years however the past three years we've notice that standards have dropped.We were disappointed with the lack of fresh fruit ..The hotel is in need of up grading even the hotel signage had missing lights.

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Helpful?
5Thank LesandCarole
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Les and Carole, I have noted your review on TripAdvisor and your comments concerning our hotel. I will be sharing your review with our management team in view of always seeking to improve our product and services. In the meantime, concerning your comments regarding lack of fresh fruit, especially for the benefit of those reading this review, may I...

Manchester, United Kingdom
Reviewed 14 July 2015

Value for money hotel.Excellent location, close to supermarkets, bars and restaurants. Modern rooms with balcony and wet room. Outdoor and indoor swimming pools, sauna and steam room. Restaurant food is very good with very good service from staff.

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Helpful?
3Thank RBrown975
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Many thanks for reviewing Hotel Santana on TripAdvisor, for your most favourable comments about our hotel and staff and for sharing your experience of our hotel with other reviewers on TripAdvisor. I do hope that you will soon have the opportunity to return to Malta and to our hotel and promise you our availability to assist you with...

Yeovil, United Kingdom
Reviewed 13 July 2015

Really pleased with our choice of hotel... Only only blip the whole visit air conditioning in our first room didn't work, but delighted to report sorted out quickly and with no hassle. Our stay was enjoyable, great location, breakfast was good value. The only gripe that we had which wasn't the hotel's fault was guests putting towels out around the...

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Helpful?
3Thank Sue T
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Sue T., Thank you for reviewing Hotel Santana on TripAdvisor and for your comments. I apologize for the difficulty you encountered with the air-condition on the first night of your stay with us and am pleased to note that this matter was sorted soon after you reported it to our management. I am also happy to note that you...

London, United Kingdom
Reviewed 10 July 2015

I have just returned from another fantastic holiday in Malta staying at the Hotel Santana, this is my second visit this year and I am more than likely return at the end of October/November. The Hotel Santana for me is ideal it is always very clean and tidy the staff at the hotel there is nothing that is too much...

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Helpful?
6Thank Donnad247
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Donna D., Many thanks for reviewing Hotel Santana on TripAdvisor, for your comments, for sharing your experience of our hotel with other reviewers and for your repeat custom to our hotel. I am pleased to note that you had another enjoyable stay with us and that you are considering returning in October. As always, we are here to assist...

Wiesbaden, Germany
Reviewed 9 July 2015

Several previous reviews addressed the unfriendly staff. It appeared quite obvious that the management has changed the climate. I engaged the staff at all levels (reception, restaurant, cafe, cleaning, pool) and they were extremely polite and helpful. It is not an empty compliment, the staff are the strength of this establishment. As far as the physical features....the Hotel rooms could...

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Helpful?
3Thank Joseph S
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Joseph S., Many thanks for reviewing Hotel Santana on TripAdvisor, for your favourable comments concerning our staff and regarding our hotel and for recommending our hotel to other reviewers. I will also be sharing your review with our management team in view of always seeking to improve our product. I do hope that you will soon find the opportunity...

Munich/Portugal
Reviewed 9 July 2015

I stayed there for 11 nights in a small double. The hotel is only a few steps from from Bugibba bus station. (1.50€ for a day ticket, including the airport bus must be the best value in Europe). A variety of bars, cafes and restaurants are close at hand. The area is quiet in the evening , my room faced...

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Helpful?
6Thank TheRealMunich
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Many thanks for reviewing our hotel on TripAdvisor and for your favourable comments concerning the location of the hotel, the room, the staff, the pool and the terraces. I have noted your comment regarding the noisy air condition in the room and will bring this to the attention of our management. In the meantime I am very pleased...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Whether you are travelling for pleasure or business, the 4 star Hotel Santana is certain to meet your expectations. Our personalized service, comfortable accommodation and facilities will make your stay with us a memorable one. The hotel is located just a couple of minutes walk from the picturesque, 2.6 km promenade, a sandy beach, public transport, the Aquarium, shops, bars, restaurants and many other recreational facilities such as discos, water sports facilities, a casino and a multiplex cinema. The 4 star Hotel Santana has 202 guestrooms comprising a mix of standard and superior rooms and a small number of suites. Guest facilities include a rooftop pool with children’s section and sun terraces and, for additional relaxation, there is an indoor pool and wellness facility. The attractive main restaurant, Moire, is in buffet style. La Mentha, the Italian Trattoria, is open in the evenings serving a variety of Mediterranean dishes. The hotel also has a licensed cafeteria which is open from early morning until late evening. Free WI-FI services are available throughout the hotel. We also offer a computer with free Wi-Fi services in the lobby area for use by our hotel guests. Accommodation Standard rooms Decorated in warm Mediterranean colours, the vast majority of rooms are Standard Rooms with twin beds, most of which can accommodate a 3rd bed. Twin rooms for sole use are available against a supplement. Facilities in Standard rooms include: Balcony Centrally controlled Central Heating / Air-conditioning En suite with walk-in shower or with bath and shower SAT TV with pay TV options Unstocked Mini Bar Radio Direct dialling Telephones Hair dryer Ceiling fan Safety deposit box (at a small charge) Room service Electric current 240 volts Continental Socket available in each room Kettle and crockery for making hot drinks Hair dressing services are available in the privacy of the room by appointment Superior rooms In addition to the facilities of a Standard Room, Superior Rooms are more spacious and include additional services such as tea & coffee making facilities, sofa and mini-refrigerator. The majority of Superior Rooms have two extra beds and are able to accommodate 4 persons in total. These rooms particularly appeal to couples and families who wish to retain home comforts whilst on holiday. Luxury suites The hotel also features a number of luxury suites which are uniquely defined by their original design and luxurious finishes. These suites are well sought after and advance booking is highly recommended. A traditional Maltese stone archway, which dominates the design, divides the suite into two areas - the sleeping and dining/living area. For additional comfort, the bedroom area offers double wardrobe space among other facilities. The suite is designed to provide some privacy from the living area should you have guests staying with you. The dining/living area is furnished with a fully equipped kitchenette including ceramic hob, oven and microwave, a dining table seating 4 persons and sofas opening up into a double bed. Apart from the standard facilities found in all rooms, Suites also include: • Fully equipped Kitchenette including oven/microwave • Dining area • Living area with a sofa opening up into a double bed • Full size mirror with down-lighters • Ironing board and iron Bars and restaurants Hotel Santana offers an array of food & beverage outlets to cater for the various tastes and needs of our guests. The various venues offered range from buffet breakfast, luncheons and dinners at the main restaurant, the Moire, to Mediterranean dishes, pastas and pizzas at the Trattoria La Mentha, and lighter meals and snacks at the Cafe Castagna. On most evenings live entertainment is offered at Cafe Castagna or at La Canoa Bar. There is also a pool bar which is open in the summer season. The Moire Restaurant The Moire Restaurant offers an elegant yet informal atmosphere. The restaurant serves breakfast and dinner and is open for lunch on some days. Breakfast: The hot and cold buffet breakfast offers a vast choice of items, including some health conscious options. Lunch & Dinner: Lunch is either buffet or plated, depending on occupancy. Dinner is buffet and consists of a variety of local and continental cuisine; vegetarian options are also available. La Mentha Trattoria and Bar Trattoria La Mentha offers informal dining with a bar lounge which is elegant yet cosy. This trattoria specializes in Italian cuisine and serves a good selection of local and Mediterranean dishes including pastas and pizzas. A salad bar and specialties of the day are also available. Cafe Castagna The cafeteria is informal yet smart and comfortable. It offers a variety of hot and cold beverages, snacks, ice-cream and mouth-watering pastries, most of which are baked on the premises. Pool Bar The rooftop pool bar and terraces enjoy 360' panoramic sea and country views. A choice of dishes, hot and cold snacks, ice creams and beverages are available. The pool terraces also serve as a venue for evening entertainment during the high season. Leisure Facilities Hotel Santana has a roof top swimming pool as well as 3 sunbathing terraces, all enjoying open sea and country views. The hotel also features a wellness centre (offering a range of health and beauty treatments, sauna, hydrotherapy bath, whirlpool and an indoor pool (heated in winter) which is open all year round except for 2 weeks in the July-September period. A small fitness room is also available. Meeting and banquets Hotel Santana offers a choice of two conference/banquet venues; the Paisley Room and the Cashmere Lounge. Both are equipped with video projection, but other conference equipment can also be provided at a charge. The Cashmere Lounge is located on the top floor and seats a maximum of 125 people theatre style. It is also ideal for banqueting with its own lounge bar and open view terraces. The Paisley Room seats a maximum of 90 people theatre style and is located on the lower level next to the main restaurant. A smaller syndicate room and secretarial services are also available. ... more   less 

Additional Information about Hotel Santana

Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Region: Malta > Island of Malta > St. Paul's Bay
Price Range: $79 - $1,011 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Santana 4*
Number of rooms: 202
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Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay
Hotel Style:
#3 Luxury Hotel in St. Paul's Bay
#3 Spa Hotel in St. Paul's Bay
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“would pick standard rooms as on upper floor i was in comfort rooms on ground floor by delivery bay”
terryjakins, 21 May 2017 | Read review
“do not take a buildingsite/bar facing room if you want to sleep at all...”
southshieldsfoodie, 21 May 2017 | Read review
“We had room 126 on the first floor the higher up the quieter it is.top floor is 6”
PHILPAN42, 20 May 2017 | Read review
“get the new rooms”
123kelly8, 20 May 2017 | Read review
“Comfort room was modern and fresh although the mattress was a bit hard and the pillows were too thin”
simonbM4120UT, 8 May 2017 | Read review
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Prices are for 1 room, 2 adults
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