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Hotel Santana

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Hotel Santana
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1,343 Reviews from our TripAdvisor Community

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Showing 1,102: English reviews
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Cheltenham, United Kingdom
Reviewed yesterday NEW

Visited 8-15 March 2017. Hotel was central in peninsula so you could easily walk to coastal strip on three sides. Quiet to east, Aquarium (excellent also good lunches) to north and west to the livelier part and bus station. Room was comfortable and had kettle (we'd taken one) but disappointed to find had to pay daily for milk, tea &...

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Helpful?
Thank FlybabyBLM
Newton Aycliffe, United Kingdom
Reviewed 3 days ago NEW

Last time we stayed at this hotel was about 3 years ago and it was excellent then. The hotel since has gone through an upgrade and modernisation and now it is even better , well and truly deserving it's 4 stars and I wouldn't be surprised in the future that it exceeds that. I really would not stay anywhere else...

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Thank Stephen W
Leeds, United Kingdom
Reviewed 3 days ago NEW

Just returned UK from a long stay winter break at hotel Santana The room was faultless comfy bed cleaned every day along with regular bedding changes All the staff were extremely friendly helpful ,With a special mention to the unsung heros behind the scenes the chefs big thank you from me great food presentation plus variation along with food quality.A...

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Thank Graham H
peterlee
Reviewed 3 days ago NEW

Just returned from a weeks stay in the Santana, My Wife and I can honestly say we enjoyed the hotel, food more than adequate, hotel clean, but most of all staff are always helpful and friendly can honestly say no moans and groans from us.

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Thank kenrobson26
Birmingham, United Kingdom
Reviewed 4 days ago NEWvia mobile

We stayed for a week at the Santana. Staff very friendly and welcoming extremely helpful. Room satisfactory a little tired needs a bit of refurb but considering I only wanted a bed a hot shower this was fine. We only did B&B so can only comment on breakfast which was fine. All the things you would expect. Location very good...

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Thank Patricia N
dudley west midlands
Reviewed 5 days ago NEW

Twelve nights in Malta at the Santana we had stayed before but it was a bit tired now there has been some modernisation a great improvement. Came back 17th March. The food could have more choice but it was very good and with a choice. If you were vegetarian you would struggle. The bedroom was modern and very clean. All...

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Thank cheryl_hayes1
Newbury, United Kingdom
Reviewed 6 days ago NEW

We arrived late in the evening our first impressions of the area and hotel was at least interesting We found our room fully equipped well lit, kleen well laid out and comfortable and many stations on the TV The view from our balcony well less than entertaining but we expected that But the next day we found a great breakfast...

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Thank pabnewroad
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for your review and the high rating that you gave us on TripAdvisor. It was such a pleasure to read your comments and to know that you had an enjoyable stay. Such comments encourage us to keep giving our best efforts to give the best possible service to our guests. Whilst we...

liverpool
Reviewed 1 week ago via mobile

Sooo, we had no bedding in our room.. when I asked reception her answer was. We have none....needless to say I was not amused. After a discussion in reception at 2am it resulted in her giving me a different room key to go to a different floor and take the bedding off another bed. Myself! I was not amused! An...

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1Thank p2dak
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for taking the time to review our hotel. We regret to note that we have not managed to meet and exceed your expectations. In this regard, we apologise for any shortcomings you encountered during your stay here. Your comments will be surely passed on to the rest of the management team for...

Cramlington, United Kingdom
Reviewed 1 week ago via mobile

I scored this hotel 5/5 purely because I couldn't fault it, yes they could maybe do somethings different but not necessarily better. The desk staff were friendly and informative, giving some good advice regarding bars and restaurants in the area, the trips rep was also very clued up and obviously experienced most of the trips herself and was we'll placed...

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1Thank ctdevs
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for your detailed review about our hotel on TripAdvisor. We are pleased to note that you had an enjoyable holiday and we are glad that you found our services to your satisfaction. We appreciate all your nice comments and helpful suggestions and we will ensure that they will be shared along with...

Ghasri, Malta
Reviewed 2 weeks ago via mobile

This was the worst experience in a Hotel anywhere in the world. Their Customer Service was downright disgusting and the receptionist, a young lad, had no idea what he was doing. I arrived at the Hotel Santana about 8.30pm on Tuesday 7th March 2017. I had stayed there before and found the hotel to be comfortable and good value for...

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2Thank mae717
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for taking the time to review our hotel on TripAdvisor. Starting off, we would like to show our regret for not meeting your expectations during your stay which is ultimately our main goal. However, for the benefit of who is reading this review, we would like to clarify why such a stance...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Whether you are travelling for pleasure or business, the 4 star Hotel Santana is certain to meet your expectations. Our personalized service, comfortable accommodation and facilities will make your stay with us a memorable one. The hotel is located just a couple of minutes walk from the picturesque, 2.6 km promenade, a sandy beach, public transport, the Aquarium, shops, bars, restaurants and many other recreational facilities such as discos, water sports facilities, a casino and a multiplex cinema. The 4 star Hotel Santana has 202 guestrooms comprising a mix of standard and superior rooms and a small number of suites. Guest facilities include a rooftop pool with children’s section and sun terraces and, for additional relaxation, there is an indoor pool and wellness facility. The attractive main restaurant, Moire, is in buffet style. La Mentha, the Italian Trattoria, is open in the evenings serving a variety of Mediterranean dishes. The hotel also has a licensed cafeteria which is open from early morning until late evening. Free WI-FI services are available throughout the hotel. We also offer a computer with free Wi-Fi services in the lobby area for use by our hotel guests. Accommodation Standard rooms Decorated in warm Mediterranean colours, the vast majority of rooms are Standard Rooms with twin beds, most of which can accommodate a 3rd bed. Twin rooms for sole use are available against a supplement. Facilities in Standard rooms include: Balcony Centrally controlled Central Heating / Air-conditioning En suite with walk-in shower or with bath and shower SAT TV with pay TV options Unstocked Mini Bar Radio Direct dialling Telephones Hair dryer Ceiling fan Safety deposit box (at a small charge) Room service Electric current 240 volts Continental Socket available in each room Kettle and crockery for making hot drinks Hair dressing services are available in the privacy of the room by appointment Superior rooms In addition to the facilities of a Standard Room, Superior Rooms are more spacious and include additional services such as tea & coffee making facilities, sofa and mini-refrigerator. The majority of Superior Rooms have two extra beds and are able to accommodate 4 persons in total. These rooms particularly appeal to couples and families who wish to retain home comforts whilst on holiday. Luxury suites The hotel also features a number of luxury suites which are uniquely defined by their original design and luxurious finishes. These suites are well sought after and advance booking is highly recommended. A traditional Maltese stone archway, which dominates the design, divides the suite into two areas - the sleeping and dining/living area. For additional comfort, the bedroom area offers double wardrobe space among other facilities. The suite is designed to provide some privacy from the living area should you have guests staying with you. The dining/living area is furnished with a fully equipped kitchenette including ceramic hob, oven and microwave, a dining table seating 4 persons and sofas opening up into a double bed. Apart from the standard facilities found in all rooms, Suites also include: • Fully equipped Kitchenette including oven/microwave • Dining area • Living area with a sofa opening up into a double bed • Full size mirror with down-lighters • Ironing board and iron Bars and restaurants Hotel Santana offers an array of food & beverage outlets to cater for the various tastes and needs of our guests. The various venues offered range from buffet breakfast, luncheons and dinners at the main restaurant, the Moire, to Mediterranean dishes, pastas and pizzas at the Trattoria La Mentha, and lighter meals and snacks at the Cafe Castagna. On most evenings live entertainment is offered at Cafe Castagna or at La Canoa Bar. There is also a pool bar which is open in the summer season. The Moire Restaurant The Moire Restaurant offers an elegant yet informal atmosphere. The restaurant serves breakfast and dinner and is open for lunch on some days. Breakfast: The hot and cold buffet breakfast offers a vast choice of items, including some health conscious options. Lunch & Dinner: Lunch is either buffet or plated, depending on occupancy. Dinner is buffet and consists of a variety of local and continental cuisine; vegetarian options are also available. La Mentha Trattoria and Bar Trattoria La Mentha offers informal dining with a bar lounge which is elegant yet cosy. This trattoria specializes in Italian cuisine and serves a good selection of local and Mediterranean dishes including pastas and pizzas. A salad bar and specialties of the day are also available. Cafe Castagna The cafeteria is informal yet smart and comfortable. It offers a variety of hot and cold beverages, snacks, ice-cream and mouth-watering pastries, most of which are baked on the premises. Pool Bar The rooftop pool bar and terraces enjoy 360' panoramic sea and country views. A choice of dishes, hot and cold snacks, ice creams and beverages are available. The pool terraces also serve as a venue for evening entertainment during the high season. Leisure Facilities Hotel Santana has a roof top swimming pool as well as 3 sunbathing terraces, all enjoying open sea and country views. The hotel also features a wellness centre (offering a range of health and beauty treatments, sauna, hydrotherapy bath, whirlpool and an indoor pool (heated in winter) which is open all year round except for 2 weeks in the July-September period. A small fitness room is also available. Meeting and banquets Hotel Santana offers a choice of two conference/banquet venues; the Paisley Room and the Cashmere Lounge. Both are equipped with video projection, but other conference equipment can also be provided at a charge. The Cashmere Lounge is located on the top floor and seats a maximum of 125 people theatre style. It is also ideal for banqueting with its own lounge bar and open view terraces. The Paisley Room seats a maximum of 90 people theatre style and is located on the lower level next to the main restaurant. A smaller syndicate room and secretarial services are also available. ... more   less 

Additional Information about Hotel Santana

Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Region: Malta > Island of Malta > St. Paul's Bay
Price Range: $51 - $818 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Santana 4*
Number of rooms: 202
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Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay
Hotel Style:
#3 Spa Hotel in St. Paul's Bay
#3 Luxury Hotel in St. Paul's Bay
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Santana staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher up better view & try for one at front overlooking the square but none have 'views'”
 of 5 bubbles FlybabyBLM, 23 Mar 2017 | Read review
“Rooms at back are quieter but smaller”
 of 5 bubbles stephenwM5183DF, 21 Mar 2017 | Read review
“if you can book a suite facilities excellent”
 of 5 bubbles kenrobson26, 21 Mar 2017 | Read review
“east side looking onto back streets and no sun . rest better views and sun”
 of 5 bubbles pabnewroad, 18 Mar 2017 | Read review
“We paid extra for a comfort room - larger”
 of 5 bubbles colinc475, 2 Mar 2017 | Read review
5 of 5