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The Courtyard Richmond Downtown is lauded for its spotless rooms and commendable service, with many guests appreciating the attentive staff and welcoming atmosphere. Though opinions vary on amenities, lacking a pool and diverse breakfast options, the hotel's prime location is consistently celebrated for its proximity to dining and entertainment options.
Guests have called out the clean, spacious rooms equipped with modern conveniences, and while valet parking may be on the pricier side, the overall value of the stay is considered reasonable by travelers.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Service
Attentive
Amenities
Satisfactory
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Attentive. Helpful. Patient. These are the traits of the team at the Courtyard Marriott in Shockoe Bottom. Special kudos to Zach (Manager) and Chafa (Front Desk) for helping 12 of us with my company navigate a water crisis in Richmond. The hotel has a state of the art filtration system; while others in RVA were scrambling, we had plenty of clean water. I stay here ~50 nights each year on business and highly recommend this property.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Â Higher floors have good RVA views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel was very nice. Travelers should be aware that the sink is located behind the door with the shower and there is no exhaust fan. For efficiency with three or more people in the room, it is a little lacking.
The stay was enhanced by the valet named Cliff who gave us a short history lesson. What a great guy!!!
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This is one of my best experiences at a Courtyard Marriott. It started with the friendly valet parking my car, checking in at the front desk while being greeted with many smiles, and getting a nice cup of coffee at the bar, being greeted with so much excitement. So here’s a big shout-out to the A-Team (Naomi, Latoya, Tahmari, Angela, and Cynthia) for making my stay memorable. The management has done an outstanding job picking the right staff. So you know the hotel is very inviting. The rooms are spacious and clean. The housekeepers were there daily, ready to tidy things up for me. The location was ideal for walking to restaurants, bars, bookstores, and other novelty stores. So, pull up for your next stay in Richmond.
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Date of stay: September 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Teja S, Sales at Courtyard Richmond Downtown
Responded 26 Sept 2024
Thanks for the 5-star review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here in Richmond downtown with my husband. You could park valet for $32 a night or you can walk across the street to the parking garage and pay seven dollars per day because there’s very little street parking. The hotel lobby has a bar and a bistro where you can have breakfast or dinner. The bar is very nice. The bartender, Gary, makes excellent martinis, and is really friendly and personable, but the desk staff was not overly friendly but polite. The first room that we had when I walked in, I knew immediately the air conditioning was not working, and it was very tricky to get the refrigerator to turn on. I called the front desk and they told me to turn the air down on the thermostat. We went to dinner and when we came back, it was definitely broken and the refrigerator was not cold. I called the front desk who sent up engineering who was a lovely man who immediately said the motor is broken , he let the front desk know that we needed another room. This all occurred around 8:30 at night and it was a long day driving six hours. It took a little over a half hour for us to get another room in which the air conditioner did work but the refrigerator not so much. And when paying $350 a night for a room, getting a room where the air conditioning is obviously broken and having to wait to make sure you can get a different room was a little annoying. I used my app to voice my complaint, and the response that I got wasn’t until the next morning and all it said was I hope the new room was OK. I’m not sure I will ever stay in this courtyard Marriott again, because after all the inconvenience and the price of the room, aside from being put in a different room there was no apology or asked if they could do anything for you at all.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotels are buildings, what sets them apart are the employees who work in them and how much they care about their jobs and the reputation of their hotel.
Our amazing experience started with Mathew at the front desk who made sure that our room was ready at 2:30 pm per our earlier call with him. We were rushing to get ready for a cheer competition. He was gracious, understanding and validated our need.
The friendly and relatable bar tender Gary truly made us feel at home. Greeting us as we came and went, and asking how the competition went when he saw us return from one of the comps. We talked family, kids and truly felt like he was our regular bartender; a feeling I seldom get from bar tenders I meet while I am on travel.
It did not stop there! We wanted to go out to Waffles and Biscuits, when we were charmed by Kitai and convinced to have breakfast at the hotel bistro that had a very limited offering compared to where we were headed. Kitai was sweet, kind, caring, humble and truly happy to serve us and ensure that everything was perfect of us.
The hotel itself was clean, convenient and offered everything we needed. But again, what set it apart from other hotels were these individuals who owned their responsibilities and left quite the impression.
Thank you Mathew, Gary and Kitai for being fabulous. Keep up the great work. 🤗
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susan Damico, Guest Services / Front Office at Courtyard Richmond Downtown
Responded 4 Mar 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Our team loves celebrating the great guest experiences we delivered. So glad to hear about your experience with Matthew, Gary, and Kitai!! We hope to welcome you again soon. Sincerely, Susan Damico Dual Operations Manager susan.damico@whitelodging.com
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Here in Richmond on business often and I usually prefer to stay at the Marriott Courtyard Residence Inn on East Cary Street - Not only are the rooms, amenities, and central location unparalleled when it comes to an extended stay hotel experience, but what exceeds the perfection of the experience is the staff. The entire staff from management, to front desk, to the bartenders, to the valet, everyone goes above and beyond to ensure a comfortable experience away from home. Too many great staff to mention but If you happen to book under the crew of Susan, Jasmean, Morgan, Justin, David W. or TC you are assured a perfect stay. Always Courteous, Always Professional, Always Going Above & Beyond.
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Date of stay: September 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice welcome, valet team is engaged. You can tip with a large fee added. Front desk greeting is nice. Having your room cleaned is challenging important to ask then remind them . Bar team is engaged, with good drinks and service. Food takes sometime , breakfast/coffee time is normally short staffed.
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Date of stay: August 2023Trip type: Travelled on business
Room Tip:Â Be patient for a cup of coffee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susan Damico, Owner at Courtyard Richmond Downtown
Responded 12 Oct 2023
Thank you for the feedback! We hope you give us another chance to host you again!
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Curtis and the Valet team are amazing! We had a long trip and forgot items in our car upon our arrival not once, but twice. Curtis helped to make sure we had everything we needed out of our car and was so friendly and helpful. The location is great, we brought our dog and the Sine Irish Pub right across the street has a dog friendly patio and great food.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for one night. The hotel has a charming location in a cobblestone street surrounded by several restaurants and near the waterfront park. The room was clean, comfortable and well decorated. The staff is very helpful and friendly. Breakfast was not included but there is a Starbucks bistro in the lobby as well as complementary coffee and tea. There is Free parking on the street and a discounted city parking deck across the street. Great location and value
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Date of stay: March 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lars Friedriszik, General Manager at Courtyard Richmond Downtown
Responded 8 Apr 2021
Thank you for staying with us! I am happy to hear you enjoyed our convenient downtown location in the historic Shockoe Slip district, the cleanliness of our rooms as well as our food and beverage offerings in The Bistro. It was a pleasure to host you and we look forward to your next visit!
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We chose this hotel—Richmond Courtyard Marriott downtown— because it is near the start of the Capital Trail. We had a group of 10 bicycle riders and we stayed for three nights. We had a fabulous time, and the hotel was one of the best parts of the trip. It was clean, comfortable and everything we asked for was provided. They gave us a room to lock up our bikes, they gave us breakfast and we were able to use the beautiful outdoor patio for our own private little Happy Hour in the evening. The staff was friendly, helpful and professional. There is so much to do in Richmond, and this hotel is in a great location for everything.
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Date of stay: April 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lars Friedriszik, General Manager at Courtyard Richmond Downtown
Responded 7 Apr 2021
Thank you so much for choosing our hotel as the base for your cycling tour on the Virginia Capital Trail and around Richmond! I am glad to hear that you enjoyed your stay all around: the team's service, the hotel's cleanliness and our convenient downtown location in the historic Shockoe Slip district. It was a pleasure to host you and your group and we hope to welcome you back soon!
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I believe the lot across the street is $15 overnight. David S's directions are correct. There is another lot near Sine, but I do not know how much that costs. The hotel also offers valet service with unlimited in and out privileges that costs more than this lot, but may be worth it if you are in and out a lot. They will let you valet for the first day only and stop after that if you want to try the valet and see if it is better for you.
There are more places to choose from in the Richmond area.
PRICE RANGE
AU$310 - AU$390 (Based on Average Rates for a Standard Room)
LOCATION
United StatesVirginiaRichmondShockoe Slip
NUMBER OF ROOMS
135
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