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Richmond Magnuson Grand Hotel

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Traveller (37)
Room & Suite (18)
Dining (5)
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Overview
  • Excellent15%
  • Very good15%
  • Average16%
  • Poor22%
  • Terrible32%
16 May 2016
“worst hotel on the planet”
29 Feb 2016
“Worst ever!!! If I could give a "0" I would”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Suites
3 Star Hotel
All hotel details
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Reviews (240)
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121 - 125 of 238 reviews
Reviewed 5 October 2012

The hotel is much better from my experience of three night stay than some reviews would lead you to believe. However, the hotel is tired and needs freshening up. My room was clean and comfortable. But it felt as tho' this was a lower grade...More

Thank sas600
Response from IHGCare, Guest Relations Manager at Richmond Magnuson Grand HotelResponded 29 October 2012

Dear sas600, Thank you for taking the time to write us a review. I am happy to know that you found our room accommodations good enough for your stay. Please accept my sincerest apology if you found your stay less than satisfactory due to the...More

Reviewed 16 September 2012

I stayed at the Crowne Plaza Richmond West 1 night on 9/14/2012. Well the front desk manager was nice, but that's as good as it gets. We were placed in a room on the 4th floor and advised to use the elevators at the 2nd...More

1  Thank bking406
Response from IHGCare, Guest Relations Manager at Richmond Magnuson Grand HotelResponded 9 October 2012

Dear bking406, Thank you for taking the time to convey your comments regarding your recent experience with us. We are delighted to know that you appreciate the front desk manager and the quality of service provided. On the other hand, I would like to apologize...More

Reviewed 11 September 2012

Stayed here as part of a pretty large bus group for the Richmond race. That said it should be noted that I can't speak for the "value" of the hotel, as the room was booked by and paid for by the bus company. As the...More

1  Thank kristen2514
Response from rpeters69, Manager at Richmond Magnuson Grand HotelResponded 23 January 2014

Dear kristen2514, Thank you for your comments on your recent stay at the Richmond Grand Magnuson Hotel. I apologize for the experience you had with your stay with us. We are currently under new management and are making the necessary changes to improve the quality...More

Reviewed 7 September 2012

Very friendly front desk manager was only bright spot of this stay. Carpets are dirty throughout this large and mostly empty facility. Not only are they dirty because they need a real cleaning, they don't even appear to have been regularly vacuumed. Upholstery stained and...More

Thank Jordan C
Response from rpeters69, General Manager at Richmond Magnuson Grand HotelResponded 23 January 2014

Dear Jordan C, Thank you for your comments on your recent stay at the Richmond Grand Magnuson Hotel. I apologize for the experience you had with your stay with us. We are currently under new management and are making the necessary changes to improve the...More

Reviewed 21 August 2012

I stayed at the Crowne Plaza Hotel Richmond West during a recent visit to Richmond. All I can say, is that this is not an example of a typical Crowne Plaza Hotel. The front desk staff was nice enough, but that is about all the...More

Thank Bill B
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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Things to do
Pool
Restaurant
Bar/Lounge
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
USD 119 - USD 159 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 119 - USD 159 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (37)
Room & Suite (18)
Dining (5)
Pool & Beach (1)
Questions & Answers
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Room Tips
"non smoking, nice view, higher floors"
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"Don't but if you must try to be on the first floor. They have at least been renovated and don't smell..."
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"Please do not stay here"
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"IMO, stay at a better hotel!"
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