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The hotel is much better from my experience of three night stay than some reviews would lead you to believe. However, the hotel is tired and needs freshening up. My room was clean and comfortable. But it felt as tho' this was a lower grade...More
Response from IHGCare, Guest Relations Manager at Richmond Magnuson Grand HotelResponded 29 October 2012
Thank you for taking the time to write us a review. I am happy to know that you found our room accommodations good enough for your stay. Please accept my sincerest apology if you found your stay less than satisfactory due to the...More
I stayed at the Crowne Plaza Richmond West 1 night on 9/14/2012. Well the front desk manager was nice, but that's as good as it gets. We were placed in a room on the 4th floor and advised to use the elevators at the 2nd...More
1 Thank bking406
Response from IHGCare, Guest Relations Manager at Richmond Magnuson Grand HotelResponded 9 October 2012
Thank you for taking the time to convey your comments regarding your recent experience with us. We are delighted to know that you appreciate the front desk manager and the quality of service provided. On the other hand, I would like to apologize...More
Stayed here as part of a pretty large bus group for the Richmond race. That said it should be noted that I can't speak for the "value" of the hotel, as the room was booked by and paid for by the bus company.
1 Thank kristen2514
Response from rpeters69, Manager at Richmond Magnuson Grand HotelResponded 23 January 2014
Thank you for your comments on your recent stay at the Richmond Grand Magnuson Hotel. I apologize for the experience you had with your stay with us. We are currently under new management and are making the necessary changes to improve the quality...More
Very friendly front desk manager was only bright spot of this stay. Carpets are dirty throughout this large and mostly empty facility. Not only are they dirty because they need a real cleaning, they don't even appear to have been regularly vacuumed. Upholstery stained and...More
Thank Jordan C
Response from rpeters69, General Manager at Richmond Magnuson Grand HotelResponded 23 January 2014
Dear Jordan C,
Thank you for your comments on your recent stay at the Richmond Grand Magnuson Hotel. I apologize for the experience you had with your stay with us. We are currently under new management and are making the necessary changes to improve the...More
I stayed at the Crowne Plaza Hotel Richmond West during a recent visit to Richmond. All I can say, is that this is not an example of a typical Crowne Plaza Hotel. The front desk staff was nice enough, but that is about all the...More
USD 65 - USD 75 (Based on Average Rates for a Standard Room)
Non-Smoking Rooms ,
Number of rooms
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