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My family and I were staying at the extended stay hotel, while in the process of moving. The first room we stayed in had bed bugs, in which we found out when myself and another relative woke up to bites. They checked the room and...More
2 Thank T K
Response from sesrichmond, Manager at Suburban Extended Stay Hotel - RichmondResponded 13 July 2016
Thank you for taking the time to give us this review. I am sorry that you had that experience . I will say that we both know why you were asked to check out . We don't tolerate guests that disrupt the hotel. Hope that...More
Terrible service, fouls smells, open hostile do nothing staff, filthy rooms, crud on the dishes, no water pressure, and smoke everywhere. It's like I was walking into the headquarters at Phillip Morris.More
2 Thank efm123
Response from sesrichmond, Assistant General Manager at Suburban Extended Stay Hotel - RichmondResponded 14 August 2015
Dear Valued Guest,
I would like to thank you for coming to trip advisor and rating our hotel . I am sorry that you didn't get the service you deserve. I will be discussing all of your issues with my staff so that we can...More
This hotel is unclean. From the moment you start walking in the hallways there is already an unpleasant smell. The room I booked was NOT thoroughly cleaned. There was an unpleasant smell in the room and clearly visible hair in the sink.
The housekeeping department...More
Response from sesrichmond, Assistant General Manager at Suburban Extended Stay Hotel - RichmondResponded 6 August 2015
Dear Valued Guest,
Thank you so much for coming to trip advisor and rating the hotel. I am very sorry you had a bad experience at our hotel. I have brought this up to our lead housekeeper and she does have a checklist to follow...More
Hotel with bad ventilation and small rooms, You can cook something but the smell of food all time is horrible. The staff no very polite. You can live a few days but one month there is hard. The price per week is $290 approximately this...More
Response from sesrichmond, Assistant General Manager at Suburban Extended Stay Hotel - RichmondResponded 31 July 2015
Thank you so much for coming to trip advisor and rating the hotel. I am so sorry that your experience wasn't satisfactory and that you didn't have a pleasant stay with us . The rate that you were given was actually a monthly rate and...More
I chose this facility based on TripAdvisor reviews and its proximity to places on my itinerary. The rate was quite reasonable for a week-long stay. Throughout my stay the desk staff were friendly and helpful. The room was quiet and comfortable. The A/C kept the...More
Response from sesrichmond, Assistant General Manager at Suburban Extended Stay Hotel - RichmondResponded 24 July 2015
Thank you so much for coming to trip advisor and rating our hotel. We appreciate your feedback. I have addressed the problems you accrued during your stay and I apologize for any inconvenience . We look forward to accommodating you again when you...More
USD 67 - USD 93 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Smoking rooms available ,
Accessible rooms ,
Number of rooms
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