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Extended Stay America - North Chesterfield - Arboretum

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Extended Stay America - North Chesterfield - Arboretum
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88 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - North Chesterfield - Arboretum
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Showing 87: English reviews
Reviewed 28 September 2014

If I could give them zeros I would. We booked this hotel several months ago partly on the TripAdvisor rating. It is clear that since this hotel advertises on TripAdvisor any negative comments are negated or ignored when rating. We arrived 8 pm Friday night after entire day travelling from NYC to find the room not completely ready. The only...

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4Thank travell7734
Richmond, Virginia
Reviewed 16 September 2014

I stayed at this hotel for 11 days in August, 2014. The staff are exceptional. Most of the rooms are renovated with new kitchens, bamboo floors and new bathrooms. The carpet is clean and there is a small breakfast of muffins, cereal, coffee and hot cocoa. Any issues with the room are taken care of quickly. The hotel is very...

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1Thank sheena35221
Williamsburg, Virginia
Reviewed 28 April 2014

I'd stayed at this hotel for the same convention I was attending a few years ago and everything was fine. This time, it was just bad. Got off to a bad start when I got the wrong room type (I'd reserved two queens since I was staying with a friend). This was despite my coming to the hotel early knowing...

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2Thank Michael M
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Michael - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not what you expected. As this hotel’s manager, I can assure you that I have shared your comments with our staff to ensure your experience is not repeated. We continually work to improve our hotel, so...

Scranton, Pennsylvania
Reviewed 11 March 2014

Very nice staff, however when we entered a room we noticed a dirty wrapper on the desk that did not belong to us- not a great first impression. A closer look at the room revealed bugs (spotted 2 on the bed- of all places), an extremely dirty carpet, and semi-clean bathroom. Our bathroom sink clogged twice. Maintenance fixed it once,...

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3Thank Rae1231
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Rae – Thank you for your recent review of your stay. I am glad that you enjoyed our staff, parking and coffee during your visit. Still, I am sorry to hear that the condition and cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is not...

Upstate NY
Reviewed 25 February 2014

This property is above average for the chain. Very bright and clean. Staff was extremely helpful. Rooms were quiet. Bed was high quality. Complimentary breakfast was a pleasant surprise. Location is handy for the western part of the Richmond area.

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Thank Bob_in_NY
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Bob - Thank you for posting a review of our hotel. I am glad that we were able to provide you with a clean, comfortable stay. It’s great to hear that you enjoyed our friendly staff, our location and our grab-and-go breakfast. We look forward to seeing you in the future, should your travels bring you back to our area.

Smithfield, Virginia
Reviewed 2 December 2013

I was disappointed in the room I received. I selected this hotel because it was located in a safe part of Chesterfield county. The room had a musty smell to it. The first thing that I check is the bathroom to make sure it is clean. Unfortunately the bathroom had hair residue in the sink and the bath tub. By...

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3Thank Michelle J
Richmond, Virginia
Reviewed 20 November 2013

You will not be disappointed if needing a clean, safe place to stay. My room was very clean, bed was comfortable, and no foul odors whatsoever. The building is clean and safe inside and out. Staff was so friendly! Having a kitchen was a major plus. There are plenty of restaurants, and stores nearby. Housekeeping did a beautiful job in...

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1Thank OnTheR0adAgain101
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our staff and hotel overall. I am glad that you found your room to be clean and comfortable and that you liked our hotel's location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring...

Bensalem Pa USA
Reviewed 7 October 2013

I travel a lot and I think the biggest issue I have is not sleeping right when I am away from home. This hotel was quiet and very helpful with everything location is great. I would definitely stay here again and would recommend it to anyone going down to the Richmond area the staff is very friendly rooms are clean...

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1Thank TomRo9
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Tom - Thank you so much for posting a review of our property. I am glad to read that you were able to have a comfortable and quiet stay at our hotel. It is also great to hear that our staff provided you with great service as well. Thank you for choosing Extended Stay America. We hope to see you...

DDO, QUEBEC
Reviewed 4 October 2013

The hotel has a fresh look and an inviting appearance. It is conveniently located in a corporate office area, in a resort like setting and quiet suroundings with easy access to Hwy 60. There is ample parking room and parking is really easy.The rooms are large and bright, have a big and comfortable bed, a big screen TV, a fully...

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1Thank paul799
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Thank you for providing us with details about your stay. We appreciate the kind comments about the appearance and our kitchens; however, we apologize that the issues didn't get resolved a in a timely manner . Your comments were reviewed by the staff, and we will continue training and address issues as soon as they arise to make sure your...

Batavia
Reviewed 15 July 2013

I stayed 3 nites @ this property. .The entire staff including the manager were Great. They know what hospitality means.This is a nice quiet location in a corp. park. The staff & and guests I will add make you feel like this is your HOME. You can eat in or eat out as all rooms are mini eff. suites, Freg,micro...

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Thank Staney M
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Pamela - Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your stay with us and we were able create that "home away from home" feeling. As well, it is great that you liked our grab-and-go breakfast as well as our entire staff. I will be sure to share your comments...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms

Additional Information about Extended Stay America - North Chesterfield - Arboretum

Address: 241 Arboretum Place, Richmond, VA 23236 (Formerly Homestead Studio Suites - Richmond - Midlothian)
Region: United States > Virginia > Richmond
Price Range: $96 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - North Chesterfield - Arboretum 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Studio Suites Richmond / Midlothian Hotel Richmond
Extended Stay America Richmond
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Questions & Answers

Questions? Get answers from Extended Stay America - North Chesterfield - Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own pillow.”
 of 5 bubbles DougOxford, 26 Sep 2016 | Read review
“Second Floor rooms seem cleaner”
 of 5 bubbles DRWatcher, 7 Jul 2016 | Read review
“Here is a tip. If you're considering this hotel, reconsider. This place is terrible.”
 of 5 bubbles ShawnO78, 3 Apr 2016 | Read review
“Rooms at a different hotel are highly recommended.”
 of 5 bubbles JeanneF847, 13 Mar 2016 | Read review
“If you want a good room, book it at another hotel!!”
  • The hole in the faucet: That's where something should be to pull to send water to the shower hea
 of 5 bubbles JLSDH, 9 Mar 2016 | Read review
5 of 5