We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Extended Stay America - North Chesterfield - Arboretum

Booking.comUSD 91*
View Deal
02/04/2017 03/04/2017
1 room 2 adults 0 children
USD 91*
USD 92*
USD 91*
Compare best prices from top travel sites
and 1 more site!
Professional photos
Extended Stay America - North Chesterfield - Arboretum
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

90 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 89: English reviews
Start your review of Extended Stay America - North Chesterfield - Arboretum
 Click to rate
Reviewed 2 weeks ago via mobile

Very nice place to stay. But i think they should go to a card based system for the laundry because they don't have quarters sometime. This way longer staying guests can wash without the need of quarters.

 Report
Helpful?
Thank RICKIE L
Norfolk, VA
Reviewed 3 weeks ago

A friendly desk clerk was the highlight of a recent stay here. She handled check-in quickly. She was fast in finding the utensils that I needed to use in the full kitchen this property provides. She also helped to troubleshoot a problem with the wifi service. The service was excellent. The room and everything in it was clean and comfortable....

 Report
Helpful?
Thank MikeBHR
McLean, Virginia
Reviewed 6 February 2017

The kitchenette in room was NOT properly cleaned (drawers dirty with some leftover something in them) the handles of the cupboards were sticky and gross. The room (a suite?) came with two bathrooms one of which did NOT have toilet paper. Asked for it twice and never got any. (Some other guests complained too and received no response either). The...

 Report
Helpful?
Thank CCT-soccer
Manager_11525, Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Thank you for taking the time to provide your feedback about our hotel. I am sorry to hear that your experience wasn’t satisfactory. Thanks to your comments, we will be all the issues you have mentioned. I am grateful for the feedback you provided so we are able to continually improve our hotel. Please contact me, at mdl@extendedstay.com, if you...

Mazomanie, Wisconsin
Reviewed 16 November 2016 via mobile

We booked a room on Priceline and it did not allow us to select beds or number of people. Since there were 3 of us, we asked for a room for 2 beds upon arrival. The front desk young ladies seemed to be in training and didn't know what to do so they asked the unpleasant supervisor in the next...

 Report
Helpful?
1Thank Maz0Cak
Charlotte, North Carolina
Reviewed 6 November 2016 via mobile

They did not have the room I booked (2 queens) so they put us in a room with a king and a pull out couch, calling it an "upgrade." The place is dirty(there were remaining items from a previous occupant), they didn't have linens for the pullout bed, no towels, and there were bugs in the bathroom. We had to...

 Report
Helpful?
1Thank ndcharlotte
Manager_11525, Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Your review was recently brought to our attention, and we would like to take a moment to respond. Your experience with the room type and the cleanliness of the room you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, the team and I will review our cleanliness standard operating procedure and ensure...

Oakland, Maryland
Reviewed 26 September 2016

Great location. Nice employees. Safe place. No ice machine. Dirty rooms. Bathroom had mold. Refrigerator had mold. The rug was worn and stained. The hallway smelled. I refused to use the shower as it had a soapy/stain film. The pillows were terrible. One was chopped up hunks of foam inside a pillow case. One of the beds was missing a...

 Report
Helpful?
1Thank DougOxford
Manager_11525, Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate your kind words regarding the hospitality of our employees and our great location. However, I sincerely apologize for the uncleanliness and the condition of your room. We strive to provide comfortable and clean rooms for all of our guest. We will use your comments to...

Old Saybrook, Connecticut
Reviewed 14 September 2016

I had the pleasure of staying here for a week in August. The hotel is clean and met my needs for my stay. The one area that they were addressing while I was there,. training was in progress by a corporate person,Mary was trying to improve the situation. They had a few new employees at the desk. I am sure...

 Report
Helpful?
1Thank patricia u
Saint Augustine Beach, Florida
Reviewed 17 July 2016 via mobile

My daughter gave birth 4 weeks early. On the same night their water pipes broke . Due to the water damage their insurance company put them up at this location , 2 weeks later I came to lend what help I could, I arrived in town super late and got a room for the night to be close I paid...

 Report
Helpful?
1Thank server63
Norwalk, United States
Reviewed 7 July 2016

I recently visited the Richmond, VA area and stayed at this hotel. The exterior of the hotel was apparently under "cosmetic construction" and the interior was in need as well. I am certain the rooms were what one would expect for a place that people sometimes reside at for months at a time. What I didn't expect was the confederate...

 Report
Helpful?
1Thank DRWatcher
Tampa, Florida
Reviewed 22 May 2016

Clean and relatively safe. Parking is easy. Did not clear snow after snowstorms. Maid went in room even when I'd told desk I didn't want room cleaned. Unit is well lit and modern. Carpet nice. Bed firm but not rock hard. Stayed for 3 months and only issue was clueless manager being unwilling to give a decent deal...had to keep...

 Report
Helpful?
Thank Dottie G
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the inconveniences you experienced. I will be sure to use your comments as a training tool to coach our housekeeping and front desk staff to ensure your experience is not repeated. We are sorry for these issues,...

18 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (11)
Viewed
Hotel & Grounds (2)
Viewed
Bathroom (1)
Viewed
Room/Suite (1)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (7)
Viewed
Room/Suite (5)
Viewed
Dining (1)
Viewed
Other (1)
02/04/2017 03/04/2017
Hotels you might also like...
Also consider these accommodations in or near Richmond
0.7 km away
Holiday Inn Express
Holiday Inn Express
#5 of 6 in Midlothian
71 reviews
0.1 km away
Hyatt Place Richmond / Arboretum
1.6 km away
BEST WESTERN PLUS Governor's Inn
Show Prices
Show Prices
Show Prices
12.5 km away
Red Roof Inn - Richmond South
15.0 km away
Quality Inn West End
Quality Inn West End
#39 of 81 in Richmond
214 reviews
3.6 km away
Hampton Inn Richmond-Midlothian Turnpike
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms

Additional Information about Extended Stay America - North Chesterfield - Arboretum

Address: 241 Arboretum Pl, Richmond, VA 23236-3485 (Formerly Homestead Studio Suites - Richmond - Midlothian)
Region: United States > Virginia > Richmond
Price Range: $94 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - North Chesterfield - Arboretum 2.5*
Number of rooms: 134
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Extended Stay and Travelocity so you can book your Extended Stay America - North Chesterfield - Arboretum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Homestead Studio Suites Richmond / Midlothian Hotel Richmond
Extended Stay America Richmond
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Extended Stay America - North Chesterfield - Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own pillow.”
 of 5 bubbles DougOxford, 26 Sep 2016 | Read review
“Second Floor rooms seem cleaner”
 of 5 bubbles DRWatcher, 7 Jul 2016 | Read review
“Here is a tip. If you're considering this hotel, reconsider. This place is terrible.”
 of 5 bubbles ShawnO78, 3 Apr 2016 | Read review
“Rooms at a different hotel are highly recommended.”
 of 5 bubbles JeanneF847, 13 Mar 2016 | Read review
“If you want a good room, book it at another hotel!!”
  • The hole in the faucet: That's where something should be to pull to send water to the shower hea
 of 5 bubbles JLSDH, 9 Mar 2016 | Read review
5 of 5
Booking.com
USD 91*
View Deal
Hotwire.comUSD 92
Expedia.comUSD 91
TripAdvisorUSD 91
View all 9 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates