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Extended Stay America - North Chesterfield - Arboretum

PricelineUSD 96*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 96*
Great Deal
USD 97*
USD 97*
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Extended Stay America - North Chesterfield - Arboretum
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92 Reviews from our TripAdvisor Community

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Showing 91: English reviews
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Alexandria, Virginia
Reviewed 3 weeks ago

I had a couple issues with this hotel. First, when we got to the checkin counter, there was no one there. We stood around for a while and finally someone yelled, I'll be there in a minute. That happened every time we went to the desk. Problem is that the front desk is also security for people walking in through...

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Helpful?
Thank G H
Northeast Kingdom, Vermont
Reviewed 27 March 2017

Every review you read about this hotel is true. The hotel is understaffed. Amenities are not as they claim to be. Rooms are without any kitchens utensils or coffee pot. Apparently, you need to ask for them Continental breakfast is a granola bar and/or prepackaged muffin. The smell in the room is stale cigarette/cigar smoke. hot water was almost nonexistent

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Helpful?
1Thank Moonshadow123
Manager_11525, Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The condition of the room and the hotel experience you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will train our associates in standard Extended Stay America best practices to not only uphold...

Reviewed 10 March 2017 via mobile

Very nice place to stay. But i think they should go to a card based system for the laundry because they don't have quarters sometime. This way longer staying guests can wash without the need of quarters.

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Helpful?
Thank RICKIE L
Manager_11525, Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Thank you for taking the time to share your experience. I am glad to see you were pleased with your accommodations during your stay. We will also make sure to take note about our on-site laundry facilities. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to...

Norfolk, VA
Reviewed 1 March 2017

A friendly desk clerk was the highlight of a recent stay here. She handled check-in quickly. She was fast in finding the utensils that I needed to use in the full kitchen this property provides. She also helped to troubleshoot a problem with the wifi service. The service was excellent. The room and everything in it was clean and comfortable....

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Helpful?
Thank MikeBHR
Manager_11525, Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Thank you for the feedback about your stay at our hotel. Thanks to your comments, we will be reviewing with the staff. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.

McLean, Virginia
Reviewed 6 February 2017

The kitchenette in room was NOT properly cleaned (drawers dirty with some leftover something in them) the handles of the cupboards were sticky and gross. The room (a suite?) came with two bathrooms one of which did NOT have toilet paper. Asked for it twice and never got any. (Some other guests complained too and received no response either). The...

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Helpful?
Thank CCT-soccer
Manager_11525, Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Thank you for taking the time to provide your feedback about our hotel. I am sorry to hear that your experience wasn’t satisfactory. Thanks to your comments, we will be all the issues you have mentioned. I am grateful for the feedback you provided so we are able to continually improve our hotel. Please contact me, at mdl@extendedstay.com, if you...

Mazomanie, Wisconsin
Reviewed 16 November 2016 via mobile

We booked a room on Priceline and it did not allow us to select beds or number of people. Since there were 3 of us, we asked for a room for 2 beds upon arrival. The front desk young ladies seemed to be in training and didn't know what to do so they asked the unpleasant supervisor in the next...

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1Thank Maz0Cak
Charlotte, North Carolina
Reviewed 6 November 2016 via mobile

They did not have the room I booked (2 queens) so they put us in a room with a king and a pull out couch, calling it an "upgrade." The place is dirty(there were remaining items from a previous occupant), they didn't have linens for the pullout bed, no towels, and there were bugs in the bathroom. We had to...

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Helpful?
1Thank ndcharlotte
Manager_11525, Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Your review was recently brought to our attention, and we would like to take a moment to respond. Your experience with the room type and the cleanliness of the room you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, the team and I will review our cleanliness standard operating procedure and ensure...

Oakland, Maryland
Reviewed 26 September 2016

Great location. Nice employees. Safe place. No ice machine. Dirty rooms. Bathroom had mold. Refrigerator had mold. The rug was worn and stained. The hallway smelled. I refused to use the shower as it had a soapy/stain film. The pillows were terrible. One was chopped up hunks of foam inside a pillow case. One of the beds was missing a...

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Helpful?
1Thank DougOxford
Manager_11525, Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate your kind words regarding the hospitality of our employees and our great location. However, I sincerely apologize for the uncleanliness and the condition of your room. We strive to provide comfortable and clean rooms for all of our guest. We will use your comments to...

Old Saybrook, Connecticut
Reviewed 14 September 2016

I had the pleasure of staying here for a week in August. The hotel is clean and met my needs for my stay. The one area that they were addressing while I was there,. training was in progress by a corporate person,Mary was trying to improve the situation. They had a few new employees at the desk. I am sure...

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Helpful?
1Thank patricia u
Saint Augustine Beach, Florida
Reviewed 17 July 2016 via mobile

My daughter gave birth 4 weeks early. On the same night their water pipes broke . Due to the water damage their insurance company put them up at this location , 2 weeks later I came to lend what help I could, I arrived in town super late and got a room for the night to be close I paid...

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1Thank server63

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms

Additional Information about Extended Stay America - North Chesterfield - Arboretum

Address: 241 Arboretum Pl, Richmond, VA 23236-3485 (Formerly Homestead Studio Suites - Richmond - Midlothian)
Region: United States > Virginia > Richmond
Price Range: $106 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - North Chesterfield - Arboretum 2.5*
Number of rooms: 134
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Extended Stay, Priceline, Hotels.com and Cancelon so you can book your Extended Stay America - North Chesterfield - Arboretum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Homestead Studio Suites Richmond / Midlothian Hotel Richmond
Extended Stay America Richmond
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Questions & Answers

Questions? Get answers from Extended Stay America - North Chesterfield - Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own pillow.”
DougOxford, 26 Sep 2016 | Read review
“Second Floor rooms seem cleaner”
DRWatcher, 7 Jul 2016 | Read review
“Here is a tip. If you're considering this hotel, reconsider. This place is terrible.”
ShawnO78, 3 Apr 2016 | Read review
“Rooms at a different hotel are highly recommended.”
JeanneF847, 13 Mar 2016 | Read review
“If you want a good room, book it at another hotel!!”
  • The hole in the faucet: That's where something should be to pull to send water to the shower hea
JLSDH, 9 Mar 2016 | Read review
5 of 5
Priceline
USD 96* /night
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Expedia.comUSD 97
Booking.comUSD 97
Hotwire.comUSD 97
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*Disclaimer
Prices are for 1 room, 2 adults
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