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Hilton Richmond Hotel & Spa / Short Pump

12042 W Broad St, Richmond, VA 23233-7689
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1 room, 2 adults, 0 children
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Close 
  • Short Pump Mall
    0.9 km
  • 4 star hotel
  • Free Wifi
Reviewed 3 days ago
Beautiful hotel and great Staff
Hotel is very clean and beautiful, the staff was outstanding... more
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965 Reviews from our TripAdvisor Community

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Showing 961: English reviews
NY, United States
Reviewed 3 days ago NEW

Hotel is very clean and beautiful, the staff was outstanding! Love the area lot's to do including lots of shopping. Food was great at the hotel a bit pricey but other than that I will be back to stay again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Patricia B
Dallas, Texas
Reviewed 4 days ago NEW

Located in the heart of downtown Richmond, this hotel is conveniently located near several restaurants but is on the pricey side. It was converted from a former department store. We had requested a King room but only a Double was available when we arrived. Our room had a somewhat modern decor but it was nothing special. Someone had broken a...

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Thank susieQ304
Reviewed 5 days ago NEWvia mobile

Could not have asked for anything more. This hotel has everything. Definitely a great deal and a welcoming stay!! Enjoyed my one night, can't wait to go back so I can enjoy the steakhouse. I have heard from others it is fabulous.

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Thank Kimberly B
Reviewed 1 week ago via mobile

Stayed for two nights for a volleyball tournament. Hotel is about 20 minutes outside of Richmond. Hotel area is located around several malls, restaurants , and attractions. Hotel grounds and rooms were very nice and very clean. Staff was very friendly and helpful. High end outside mall as well as an inside mall are all within a mile or two....

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Thank Tcameli
Reviewed 1 week ago via mobile

Was nice but pricey especially for not having comp breakfast. The location is great and so was the service. They have a shuttle to take you to the mall and restaurants which was very nice. The rooms were average.

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Helpful?
Thank Bethany H
Lynchburg VA, United States
Reviewed 1 week ago

My experience was good to great from the check-in to my departure, at the conclusion of the conference I attended. The staff was always ready to assist and the two gentlemen on duty during the check-in was awesome, which often establishes the tone and/or the perception for the stay/visit.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 865russelld
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear 865russelld, Thank you for your kind words. I will be sure to share with the staff how much of an impact they made on your experience. We hope to welcome you back again soon.

tokyo, Japan
Reviewed 1 week ago

It is also far from downtown and it takes about 80 dollars (from the airport), so it can not be said that the location is good. Because this time was for use at work, there was no choice of other hotels. If the price is reasonable but can be rescued it would be a reasonable hotel. The room is clean,...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank akirah2017
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear akirah2017, Thank you for taking the time and sharing your experience with us. The team at Hilton Richmond Hotel and Spa make it a priority to make everyone feel welcome and at home. It gives me great joy to know that we left a good impression during your visit. Yours in hospitality

Richmond, Virginia
Reviewed 2 weeks ago

The Hilton personal/staff mad our stay there so nice and fun we will be coming back again to stay. My wife and I love staying at this hotel we set aside these dates .We love the food the big rooms and how the rooms are so clean and quite and the location is jus great.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 699james
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear 699james, I am delighted to hear that you're an avid fan of our hotel. We appreciate your loyalty and your trust in the Hilton Short Pump family. Don't hesitate to call us if there's anything we can help you with for your next getaway. Yours in hospitality

Reviewed 2 weeks ago

I simply love this hotel. Stayed here for one night, but the staff is super friendly and helpful. The shuttle service is awesome, and always available. The mall is walkable from the place, but they can also drop/pick through shuttle. I left my jewelry at the hotel, and they were nice enough to keep it and then hand it over...

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Helpful?
Thank Sunidhi G
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings Sunidhi G, Thank you for taking the time out of your schedule to share your review of your recent stay at our property. We are thrilled to hear that we are your first choice for accommodations every time that your travels bring you to the Richmond area. Our team of hospitality professionals concentrate their efforts on providing each of...

Reviewed 2 weeks ago

This facility is very nice, accommodating and friendly. I would recommend this hotel to anyone traveling in the Richmond area. The bar is part of the Shula Steakhouse and the bartender is great. I wish I could provide his name. Everthing is nearby, shopping, movies, comedy club, reastaurants and more. Enjoy

Review collected in partnership with Hilton Hotels & Resorts
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Thank Lawrence W
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings Lawrence W., Thank you for taking time out of your schedule to take a few moments to share a review of your recent stay with us. I am glad to hear that you enjoyed your stay with us. Our team works diligently to insure our guests are well taken care of and their expectations are not only met but...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 

Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 W Broad St, Richmond, VA 23233-7689
Region: United States > Virginia > Richmond
Price Range: $221 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump
Hotel Style:
#1 Spa Hotel in Richmond
#1 Business Hotel in Richmond
#2 Luxury Hotel in Richmond
#2 Green Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Hotel & Spa / Short Pump staff and other travellers.
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Questions? Get answers from Hilton Richmond Hotel & Spa / Short Pump staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I didn't find it noisy anywhere.”
 of 5 bubbles PoppyC64, 3 Jan 2017 | Read review
“Rooms 818 - 822 are directly across from the Concierge Lounge.”
 of 5 bubbles Wolfpack81, 2 Jan 2017 | Read review
“We like the rooms on the back (facing away from Broad Street) - nicer views, in our opinion.”
 of 5 bubbles nycresident2010, 29 Dec 2016 | Read review
“Pay the extra for the Executive Floor, it's definitely worth it. Even includes Breakfast.”
 of 5 bubbles WalterH356, 18 Dec 2016 | Read review
“executive floor provided a lounge with excellent service”
 of 5 bubbles servantw2016, 8 Nov 2016 | Read review
5 of 5