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HYATT House Richmond-West

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HYATT House Richmond-West
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687 Reviews from our TripAdvisor Community

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Showing 682: English reviews
Atlantic, Virginia
Reviewed 19 July 2016 via mobile

I've now stayed at this hotel on two occasions. The entire property is well designed and presented. Love the layout of the rooms. The sofa and ottoman are comfy and make the room feel more like you're home. Studio rooms with so much more than I'd expect for the price. Everything very clean. Breakfast has everything you could ever want....

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Helpful?
1Thank Cyndy C
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Cyndy C, Thank you for writing a glowing review of our hotel! I am honored that you have chosen to stay with us on both of your visits to Richmond. I am so happy that our Studio King rooms were comfy and exceeded your expectations. Breakfast certainly has an endless amount of options, and I hope you were able...

Midlothian, United States
Reviewed 18 July 2016

Great location. You unwind and do business. Restaurants and shopping are close by. Even a comedy club. It is convenient to the city of Richmond. Close to highway 95. Close to highway 64 Even a move theater is close by.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Tony M
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Tony M, Thank you for the great review! Our location is what makes our hotel unique. There is a lot of entertainment and dining a short walk away and we are close to all of the major highways making your getaway more convenient. It makes for a perfect place to “do business and unwind.” We look forward to your...

Springfield, Illinois
Reviewed 17 July 2016

Very nice hotel connected to a high end mall - unfortunately we didn't have time to shop. We stayed in 6 hotels over ten days in Virginia and this one was the best. Very clean and modern facility. Great comfy beds with lots of pillows. Bathrooms super clean. Good value for the price, especially when I compare to the other...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Arm98
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Arm98, Wow! Thank you for naming us the best out of ten hotels in Virginia! That really says a lot about our hotel and staff. I am truly grateful we were able to provide you with a wonderful experience. I hope you will stop by the next time you are traveling through the area. Warm Regards, Kathy Holland General...

Reviewed 17 July 2016

I'll give you the pros and cons plain and simple: Pros: Comfortable beds Modern decor Breakfast above average (separate omelette station) Front desk personnel Quiet Big screen TV's Plentiful shopping and restaurants in the area Cons: Shower water pressure is horrible No full length mirror Very low toilets (kid height) Dirty room A/C blows across your face when sleeping No...

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Helpful?
Thank cguillau
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear cguillau, Thank you for taking the time to give us a review. We are always looking for ways to improve our hotel and your feedback will greatly help us. Please know we prefer to address any concerns during your stay to make your stay more enjoyable. It was a pleasure to have you with us and we look forward...

santa clarita
Reviewed 16 July 2016

We stayed 3 days here and it was a very nice place to stay. The staff was exceptional and accommodating. We didn't use the pool but lots of people did. The buffet was typical but the staff was nice and they did have an omelet bar which is very nice.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank PatDaBatt
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear PatdaBatt, Thank you for the amazing review! I am truly grateful for your feedback on our hotel. We have a great team and I am pleased they exceeded your expectations. I hope you have an opportunity to enjoy the pool area on your next visit. I can assure you will not be disappointed. Again, thank you for the wonderful...

Grand Rapids, Michigan
Reviewed 14 July 2016

This is the second time I have stayed here, while visiting family in Richmond, and would stay again. Location is in near proximity to many restaurants and great shopping. Additionally, there is a Children's Museum at Short Pump Mall, and a train ride, called the Short Pump Express, that my grandchildren love to ride! Rooms are spacious, and clean. When...

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Helpful?
Thank egrlbk
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear egrlbk, I love hearing feedback from our frequent guests. It brings me so much joy to hear you will continue to stay with us! Our location has a lot of entertainment for the youth so I hope you will continue to share the experience with them. Our goal is to make sure each and every guest has the best...

Morgantown, West Virginia
Reviewed 14 July 2016

Stayed here a few nights for a nearby wedding. Rooms are spacious with kitchenette area. The bathroom had a bad smell and pipes had to have drain-o upon arrival along with being re cleaned. Stains on couch and carpet. Located literally in the mall its good for shoppers. Price was a bit high. Would probably not stay here again.

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Helpful?
Thank burgher123
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear burgher123, I was disappointed to hear about your experience at our hotel. I can assure you that is not a norm for our hotel and it has been resolved. We value our guests’ feedback and are always looking for ways to improve our hotel. Thank you for bringing your issue to my attention. It is my hope that you...

Reviewed 13 July 2016

Review collected in partnership with Hyatt Hotels
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Thank tonyfC837SO
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Richmond, Virginia
Reviewed 13 July 2016 via mobile

Pretty standard but it will do. I did order chili three times without meat and all three times I got meat. The food is kind of like pub food that I would not eat at the bar. The rooms are surprisingly Roomy,clean, large television, refrigerator, without the kitchen this was a full on suite with a foldout couch. I would...

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Helpful?
Thank Andrea W
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Andrea W, Thank you so much for taking the time to write our hotel a review. I am sincerely disappointed to hear about your experience at our H-Bar. Please know that I will be sure to address this issue with our bar staff so that we can improve our guest's dining experience. I am also sorry to hear that...

philadelphia, United States
Reviewed 12 July 2016

Review collected in partnership with Hyatt Hotels
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Thank Tiffany S
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Richmond Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Price Range: $172 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Richmond
#5 Family Hotel in Richmond
#7 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from HYATT House Richmond-West staff and other travellers.
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Questions? Get answers from HYATT House Richmond-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great for traveling with families: ask for double queen room connected to king suite”
 of 5 bubbles gregsH2219YK, 21 Feb 2017 | Read review
“Take advantage of the brunch.”
 of 5 bubbles G5516EIjosephc, 28 Nov 2016 | Read review
“the cost of the suite was not much more than the other rooms, be sure to check it before booking!”
 of 5 bubbles kindredspirits, 27 Nov 2016 | Read review
“Top Floors & Tub Suite is a MUST!”
 of 5 bubbles 149tasiam, 14 Nov 2016 | Read review
“There is no real 'view' since the hotel is connected to the shopping area. But the suites are large and comfortable.”
 of 5 bubbles PhyllisD446, 1 Nov 2016 | Read review
5 of 5