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HYATT House Richmond-West

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HYATT House Richmond-West
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724 Reviews from our TripAdvisor Community

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Showing 719: English reviews
Washington DC, District of Columbia
Reviewed 4 September 2016

I went to Richmond from DC to meet a friend from NC. WELL... parking was different because the hotel was on a mall parking lot BUT that turned out to be a wonderful location. Shopping and restaurants in walking distance. I was a little bummed because the Matchbox wasn't open yet (one of my FAVs here in DC) so we...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Angela C
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Angela C, Meeting with friends is always exciting but the best place to meet is at our hotel. There is an abundance of places throughout the hotel for a rendezvous. Two of the prime places are the fire pit by the pool or our H bar if you are looking for a light dinner. We hope you continue this...

Richmond, Virginia
Reviewed 4 September 2016

Nice hotel and location ...staff was very nice. Great location within short pump mall. Would definitely stay here again. The room was very clean and the bed was comfortable. They even loaned us a charger to use for our phones ... Nice touch!!

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 115lj106
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear 115lj106, Thank you for taking the time to review our hotel. I am pleased you found our Borrows menu useful. It certainly comes in handy for things forgotten such as phone chargers. Thank you for choosing our hotel. I am delighted you enjoyed your stay and look forward to your next visit. Warm Regards, Kathy Holland General Manager

Charlotte, North Carolina
Reviewed 3 September 2016

This Hyatt is actually in a good location at the Short Pump Town Center. We were on a youth soccer tournament weekend, and were required to book through a travel agent, and this was the choice of the team manager. Good place for teen boys to hang out during tournament weekend with multiple restaurants at the Center. Good breakfast included...

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Helpful?
Thank Greg L
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Greg L, I sincerely apologize you were disappointed with your room accommodation. We do not have queen suites at our property but we do have a standard room with two queen beds. Please know we would have been more than happy to change your room if we had the availability to do so. The hotel is very busy during...

Richmond, Virginia
Reviewed 2 September 2016

Get the corner suite with the tub, instant couples therapy!! Great location in short pump, can walk to many places. It was so quiet, perfect for a quick getaway!! Super comfortable, good breakfast, and helpful staff.

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Helpful?
Thank blerdawakened
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear blerdawakened, I am very happy you like our tub! The entire room speaks for itself so the room is a must! Overall, our location is perfect for couples or for anyone that enjoys a night away. It was a pleasure to have you as our guest and we all look forward to your next visit. Warm Regards, Kathy Holland...

Virgina
Reviewed 2 September 2016 via mobile

In a nutshell: Great location. Comfortable beds. Pleasant front desk. Good breakfast. Service was hit or miss. Had to make requests for items like extra sheets and pillows more than once (We are usually low maintenance). Dirty coffee cups in cabinets (dried coffee and grounds). Broken bathroom door.

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Helpful?
1Thank Jelmd1
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Jelmd1, I appreciate you taking the time to review our hotel. I am pleased to learn about your pleasant encounters with the front desk but I am disappointed to hear about your service. Your comments are not something we usually receive but it will not be taken lightly. It will be corrected and used as a training exercise for...

Kingston, United States
Reviewed 30 August 2016

Review collected in partnership with Hyatt Hotels
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Thank Richard T
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Milton
Reviewed 30 August 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Edward M
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Richmond, Virginia
Reviewed 30 August 2016

I highly recommend this hotel! The facilities are top notch, staff is superb & breakfast was amazing (with plenty of gluten free options). We can't wait to go back. Finally, a hotel experience that is well worth the money. The location is fantastic- so much to do & see close by.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank blutterfli1
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear blutterfli1, Wow! Thank you for the amazing review and thank you for recommending our hotel. I always enjoy reading the nice things people have to say about our hotel. I have a hard working team and it is nice to know it does not go unnoticed. I am truly grateful for your review and look forward to your next...

Reviewed 29 August 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Jaime G
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Suffolk, United States
Reviewed 29 August 2016

A very nice romantic getaway, where the service is top notch and the staff is very friendly. Outstanding service, the cleanliness of the hotel and rooms is exquisite. The food is always hot and delicious.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Scott B
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Scott B, Thank you for the outstanding review! It brings me joy to know we have exceeded our guests’ expectations. We have always been known for our customer service and we will continue to strive for the impossible. We are pleased you had a wonderful stay and look forward to your next visit. Warm Regards, Kathy Holland General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hyatt house Richmond-West blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service, and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs and MP3 docking stations while free details include breakfast with made-to-order omelets, Seattle's Best brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Price Range: $177 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Richmond
#5 Family Hotel in Richmond
#7 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from HYATT House Richmond-West staff and other travellers.
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Questions? Get answers from HYATT House Richmond-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cincierge or Executive floor”
736sandys, 25 Mar 2017 | Read review
“We stayed on the second floor near the pool and gym. great location”
160wendyh, 24 Mar 2017 | Read review
“End of hall on any floor.”
Sm00chie8, 16 Mar 2017 | Read review
“great for traveling with families: ask for double queen room connected to king suite”
gregsH2219YK, 21 Feb 2017 | Read review
“Take advantage of the brunch.”
G5516EIjosephc, 28 Nov 2016 | Read review
5 of 5