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HYATT House Richmond-West

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HYATT House Richmond-West
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669 Reviews from our TripAdvisor Community

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There are newer reviews for HYATT House Richmond-West
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Showing 664: English reviews
Centerville, Ohio
Reviewed 3 weeks ago

Awesome location next to Short Pump Mall. Easy check in and check out,very comfortable bed and clean ! Great Breakfast. Seating was a little crowded for breakfast around 9:15 am. Room 519 very quiet , would stay again

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Debra W
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Debra W, What a great review! I love knowing we have met our guests’ expectations. Our easy check-in and check-out experience is designed to accommodate our guests in a fast and efficient way. The spacious guest rooms along with our breakfast is one of the many reasons our guests keeping returning. Thank you for being our guest and I...

Reviewed 3 weeks ago via mobile

My family and I stayed here on our way south to visit family. Very clean, friendly employees, and a free breakfast the next morning. The rooms were clean and comfortable. The location is in the midst of several malls, so lots of shopping for those interested. Also a restaurant or two nearby. This is not The Ritz Carlton, but it...

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Helpful?
Thank Frankenmary C
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Frankenmary C, I am pleased you and your family chose our hotel for your trip down south. Our hotel is located in the perfect spot for travelers. We are close to all of the major interstates and there is shopping and dining for all of the Virginia is for Lovers’ fans. When you stay with us you will be...

Reviewed 4 weeks ago

Hotel was nice and in a good central location. Staff was very helpful and accommodating. We would definitely stay here again. The hotel did not seem to be busy at all and my only complaint that they put a party of 3 ladies that was checking in at the same time across the hall from us. They were enjoying themselves...

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Helpful?
Thank DividedHouse
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear DividedHouse, Thank you for taking the time out of your day to review our hotel. I am delighted you enjoyed our hotel and its location. Our goal is to accommodate each guest. Please let us know your requests and we will do our best to accommodate them. It was a pleasure to have you with us and I look...

Charlottesville, Virginia
Reviewed 4 weeks ago

We reserved a king room with kitchen, our room was given to someone else. We instead given the handicapped queen room and charged the same price. I was never given an explanation on why our reserved room was not available. I was confused as to why our reserved room (4 months with credit card) was given to another customer.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 674joshuaw
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear 674joshuaw, I sincerely apologize for the confusion on your reservation at check-in. Please know we do not give away reservations to other guests as each reservation is guaranteed at the time of booking. Your concerns will be addressed to ensure every guest has a smooth and pleasant check-in. I am pleased the rest of your stay was pleasant and...

Virginia
Reviewed 4 weeks ago via mobile

Reasons this hotel is very good: 1-STAFF checking checkout were super nice to our kids even listening to a long itinerary story lol also a maintenance personnel helped us find the pool/gym area THEN the nicest ladies at the breakfast cooked a wonderful omelet plus changed the channel on the TV for us 2- fitness center is nice even had...

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Helpful?
Thank Lizvt1
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Lizvt1, I appreciate the great review on our hotel. Thank you so much for the lovely comments about team. Their hospitality is well known and I am sure the front desk enjoyed listening to your child’s itinerary as much as he liked telling it to us. The pool is closed for the season but we have other activities our...

Atlantic, Virginia
Reviewed 4 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Cyndy C
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Reviewed 4 weeks ago

The room smelled of mold, the pots under the sink were dirty with old burned food, and under the kitchen sink was nasty. I complained to the manager the next morning and showed pictures that I'd taken of the nasty pots and kitchen and there was no compensation offered and the only comment was "sorry about that, I'll tell house...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank U2760NNjacquelineb
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear U2760NNjacquelineb, I was disappointed to hear about your experience at our hotel. As a returning guest I am sure you are aware that this is not a norm for our hotel. Your concerns were addressed with our housekeeping department and it will be used as a training exercise for the entire team. You were compensated for your inconvenience as...

Richmond, United States
Reviewed 4 weeks ago

Nice, clean, quite, safe, cute area. Nice location close to everything you need. Would recommend for family or personal travel even banquet events. Breakfast is great, healthy options and variety. Pool area is kinda small but it is a nice set up.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank U4273BQveronicar
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear U4273BQveronicar, Thank you for once again choosing our hotel. Your loyalty means a lot to us. Our location has a lot to offer to our guests. While there is a lot of activities in the surrounding area there is also a lot to do within the hotel. The outdoor pool deck is open all year. The outdoor atmosphere gives...

Boone, North Carolina
Reviewed 17 December 2016

Great location next to the mall. Staff was very friendly and helpful. Room was clean, comfortable, and quiet. Also had a very relaxing outdoor area (including a pool when the weather is fitting). I would definitely stay here again.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank christophere907
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Christophere907, I appreciate the great review! The outdoor pool and fire pit area is a great place to relax. The fire pit turns on every evening and is great for lounging throughout the year. Our infinity pool is open during the summer months as well as the hot tub. I am delighted to hear you will stay with us...

Las Vegas, United States
Reviewed 14 December 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Rachel S B
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Richmond Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Price Range: $158 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hyatt Hotels Corporation, Priceline and Travelocity so you can book your HYATT House Richmond-West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Romantic Hotel in Richmond
#5 Family Hotel in Richmond
#7 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from HYATT House Richmond-West staff and other travellers.
12 questions
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4 months ago
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Questions? Get answers from HYATT House Richmond-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take advantage of the brunch.”
 of 5 bubbles G5516EIjosephc, 28 Nov 2016 | Read review
“the cost of the suite was not much more than the other rooms, be sure to check it before booking!”
 of 5 bubbles kindredspirits, 27 Nov 2016 | Read review
“Top Floors & Tub Suite is a MUST!”
 of 5 bubbles 149tasiam, 14 Nov 2016 | Read review
“There is no real 'view' since the hotel is connected to the shopping area. But the suites are large and comfortable.”
 of 5 bubbles PhyllisD446, 1 Nov 2016 | Read review
“The Suite is value for money”
 of 5 bubbles MagneticCrossroads, 18 Oct 2016 | Read review
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