Clean rooms anh premises. Continental breakfast was good but I thought it lacked variete; other than that everything was pretty good. Staff was ver friendly and cordial. Location next to mall very convenient
Wife and I always stay here when we come to Richmond. Great location. Convenient to restaurants and the mall. The hotel never disappoints, great rooms always clean and the service is excellent. Nice breakfast with several options to choose from.
The Hyatt House Richmond West is always an excellent hotel to stay at in the Short Pump area. The rooms are a great size and the staff is super friendly. I've interacted with James several times and he always provides great customer service. I'd definitely recommend staying here!
Our stay at the Hyatt house was excellent..... our room was very clean and nice. Bed was comfortable and the shower was huge. Enjoyed a soak in the tub in the room... very relaxing. I would recommend this hotel to everyone!
Check in was smooth and the bartender is very nice excellent conversation. She’s experienced in making the right mood that you want. The area is convenient and lots of shopping and restaurants. My family enjoyed our stay! I highly recommend this property.
"i have never had a bad room"
"On the 3RD floor , I enjoyed the view of some of the restaurants ."
"Spend the few extra bucks and get a corner tub suite, you won't regret it!"
"ask for a corner room! Much bigger! Higher floor as well!"
"Higher Floor, Away from Elevators."