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HYATT House Richmond-West

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HYATT House Richmond-West
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728 Reviews from our TripAdvisor Community

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Showing 723: English reviews
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Wilton, Connecticut
Reviewed 2 days ago NEW

Every time I stay at a Hyatt house I am pleasantly surprised While I enjoy the Hyatt places, the Hyatt house gives you more for the money even if a bit more expensive - more room, great layout you feel like you are in a suite and fully stocked kitchen

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Helpful?
Thank Olesia M
Virginia Beach, VA
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

We have been staying at the Hyatt House Richmond West for a few years now -We started coming because we love the Short Pump Mall which is connected to the property. (That mall has its own charm--but that is for another review). Then we started coming because it's half way to where our grandchildren live. Finally we started using both...

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Helpful?
Thank jodo
About Hotel's Favourite Review
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear jodo, Wow! This is a really nice review on our hotel. Thank you for taking the time out of your schedule to review us. Good reviews are always nice to read but this one goes over the top. First, let me take the time to thank you for being a loyal guest at the Hyatt house Richmond-West. Your loyalty...

Davenport, United States
Reviewed 4 days ago NEW

Review collected in partnership with Hyatt Hotels
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Thank 480kathleend
Reviewed 6 days ago NEW

Review collected in partnership with Hyatt Hotels
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Thank Bob L
Virginia Beach, Virginia
Reviewed 1 week ago NEW

Review collected in partnership with Hyatt Hotels
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Thank monico698
Fishersville, United States
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 434timothyk
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Virginia Beach, Virginia
Reviewed 1 week ago

The room was super clean, the staff was extremely gracious and helpful. Loved the location and proximity to town center restaurants and shops! We spent much of our time walking through the town center and enjoyed leaving our car parked.

Review collected in partnership with Hyatt Hotels
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Thank V3372GJadams
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear V3372GJadams, Thank you for choosing our hotel during your travels. The Hyatt house Richmond-West is the only place to stay if you are shopping at the Short Pump Town Center. Everything is within walking distance and our newly renovated rooms are perfect to come back to after a long day of shopping. The pool and fire pit area is...

Reviewed 1 week ago via mobile

Amazing location... right next to the short pump mall. The hotel grounds were kept clean and neat. The staff were very helpful and friendly. Melissa at the front desk went above and beyond in customer service. The rooms were spectacular!!!! Very clean and spacious. I will definitely visit again and stay at this hotel.

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Helpful?
Thank Tanishia
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Tanishia, Thank you for the amazing review! You will always find helpful and friendly team members at the Hyatt house Richmond-West. I appreciate you taking the time to recognize Melissa. She is truly a hard worker and genuinely enjoys interacting with our guests. Her hard work does not go unnoticed. Again, thank you for the lovely review. I look...

Merrimack, New Hampshire
Reviewed 2 weeks ago

Couldn't have asked for a better hotel! Price, value, location, and staff were all amazing very satisfied with the customer service! Restaraunts near by, shopping, all within walking distance. Highly recommend the suite with the kitchen!

Review collected in partnership with Hyatt Hotels
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Thank 206jenac
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear 206jenac, It is always a joyful time for us when family and friends come together to celebrate weddings. The relationships we build with our guests are unimaginable. Thank you for the wonderful comments on our team at the Hyatt house Richmond-West. They work extremely hard to ensure our guests have the best experience. Thank you for the review. We...

Durham, North Carolina
Reviewed 2 weeks ago

The staff was friendly and welcoming. However, the toilets in the guest bedrooms need a through cleaning. There was black (either dirt or mold) around the rim of the toilet. It was extremely off putting, and it made me question the integrity of how well the rooms were clean. Dear Management. Please don't respond with a canned response, saying this...

Review collected in partnership with Hyatt Hotels
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1Thank Creighton L
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Creighton L, Thank you for your candid review. We truly appreciate feedback, both positive and negative, from our guests. Your review has been shared with our executive housekeeper and the issues you observed will be resolved immediately. Sincerely, Kathy Holland General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hyatt house Richmond-West blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service, and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs and MP3 docking stations while free details include breakfast with made-to-order omelets, Seattle's Best brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Price Range: $180 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Travelocity, Orbitz, Hyatt Hotels Corporation, Hotels.com, Priceline, TripOnline SA, getaroom.com and HotelQuickly so you can book your HYATT House Richmond-West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Romantic Hotel in Richmond
#5 Family Hotel in Richmond
#7 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from HYATT House Richmond-West staff and other travellers.
12 questions
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7 months ago
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Questions? Get answers from HYATT House Richmond-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cincierge or Executive floor”
736sandys, 25 Mar 2017 | Read review
“We stayed on the second floor near the pool and gym. great location”
160wendyh, 24 Mar 2017 | Read review
“End of hall on any floor.”
Sm00chie8, 16 Mar 2017 | Read review
“great for traveling with families: ask for double queen room connected to king suite”
gregsH2219YK, 21 Feb 2017 | Read review
“Take advantage of the brunch.”
G5516EIjosephc, 28 Nov 2016 | Read review
5 of 5