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Candlewood Suites Richmond Airport

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#30 of 83 Hotels in Richmond
Certificate of Excellence
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244 Reviews from our TripAdvisor Community

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Showing 243: English reviews
Tampa, Florida
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 May 2014 via mobile

Just stayed this past week while traveling north to New York. My wife and I brought our small dog with us. I can honestly say our stay at this hotel was excellent. The front desk was polite, eager to assist, and just plain great. The room was clean, spacious, and equipped with a full size refrigerator and microwave, dishwasher, stove,... More 

Helpful?
Thank Arthur L
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Arthur L, Thank you for your fantastic review of our property here at Candlewood Suites Richmond Airport! From our customer service delivery, our product and quality of the hotel, it seems we have not stopped short of delivering excellence to our guests, and I will make sure my teams hard work and effort does not go unrewarded! Thank you... More 

Juneau, Alaska
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 April 2014

Hotel lacks basic maintenance. Shower had not been cleaned after last guest, toilet was broken in both rooms rented and front desk staff was argumentative when asked to have tub in room cleaned up. For the price and alternative choices in would be better to look elsewhere

Helpful?
1 Thank KC W
IHGCare, Guest Relations Manager at Candlewood Suites Richmond Airport, responded to this review

Dear KC W, Thank you for your time in writing us a review. It is regrettable that this stay was not 100% satisfactory. Please accept our apologies for any dissatisfaction you may have had with the maintenance levels on site. I have taken note of your valuable feedback as this is essential for us to improve on our end to... More 

Howell, Michigan
Level Contributor
101 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 April 2014

I stayed here just before departing the next morning. I have learned for the next time I have to do business in Richmond to stay at a Holiday Inn Express. Just like other people have commented, it is noisy and constant action all night long. There was a large group of guys there for a local truck driving school.

Helpful?
Thank Gary P
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Gary P, First of all allow me to thank you for taking the time to leave us a review in regards to your stay with us at Candlewood Suites Richmond Airport! I am severely disappointed to hear that you did not have an exceptional stay with us, and I assure you that it will not be a consistent issue.... More 

Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 March 2014 via mobile

Noise came through one wall or another all night long. Because of the cheap price, this place seems to attract people who may not stay in hotels frequently (or people who just don't respect other people living in close proximity). A dog was barking in a room most of the night. People were partying outside in the back and in... More 

Helpful?
3 Thank Roadyeti
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Roadyeti, Thank you for your honest and fair review of our property here at Candlewood Suites Richmond Airport. Without reviews such as yours, hoteliers would be unable to correctly address issues for future stays. First of all allow me to apologize for the issues you had during your stay. It is very uncommon, as you can see from our... More 

Madison, Indiana
Level Contributor
86 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 28 March 2014 via mobile

The hotel was great and the beds were great. We stayed here one night on our way south. It was perfect for what we needed. The only problem was that the location is off the beaten path a bit. We had a little trouble finding it, but once we did we were fine.

Helpful?
Thank tommycash1982
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Tommycash1982, Thank you for your review of our property here at Candlewood Suites Richmond Airport! I am very happy to hear that our hotel and beds are still impressing our guests and was exactly what you needed during your stay. It is true that our hotel is a little off the beaten path, however it does put us in... More 

Charlottesville, Virginia
Level Contributor
402 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 25 March 2014

i have never stayed at this hotel brand before ( its part of the Holiday inn group ) so was not really sure what we were going to get . Before we set off we got a call saying the king suite room we booked had been flooded and we would have to move to a double and they only... More 

Helpful?
Thank bvlynch
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Bvlynch, First of all allow me to thank you for your honest review of our property. It is only with reviews such as yours that we can better ourselves as a hotel, and strive to always be better than what we think we can. For the issue you had with your King suite, we indeed had a plumbing mishap... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 February 2014 via mobile

Great staff, clean envioment, pet frendly. It's like home with directv service as tv provider and also full size kitchen with dishes, pots and pans to cook. Love this place next business trip definitely will stay in a Candlewood Suites.

Helpful?
1 Thank Daniel C
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Daniel C, Thank you for your fantastic review of our property here at Candlewood Suites Richmond Airport. I am happy to hear all of our team members, facilities, and amenities were up to your satisfaction, as well as our extensive DirecTV channel selection. We look forward to giving you a chance to relax and consider yourself home the next... More 

Middletown, Delaware
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 21 January 2014

This hotel is very new and very clean. They also accept pets (for a fee). It is a very nice place to stay. The rooms were great and the satellite TV was a bonus. The only drawback was that they actually charged for coffee in the morning. That being said, it is very close to all sorts of restuarants nearby.

Helpful?
Thank Bob B
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Bob B, First of all allow me to thank you for an exceptional review of our property here at Candlewood Suites Richmond Airport! I am more than happy to hear that our facility, amenities, and associates all met and exceeded your expectations. I am a little confused however, as our coffee in our Candlewood Cupboard, coffee in the rooms,... More 

Lexington, Kentucky
1 review
Reviewed 10 December 2013

Just wrapped up an extended stay at this property and wanted to say the experience was fabulous. The hotel location is perfect;near restaurants and shopping- a nice variety of places deliver to the hotel too. The outdoor grilling/patio area is a very nice feature. The housekeeper was awesome and the desk personnel and management staff were exceptional. Special thanks to... More 

Helpful?
Thank Karen F
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Karen F, Thank you for your honest and thoughtful review of our hotel here at Candlewood Suites Richmond Airport. I am glad to hear that our property and team members are meeting and exceeding your expectations. We look forward to showing you another fabulous time when you return, and I will make sure that Nathan receives the praise he... More 

Yorktown, Virginia
Level Contributor
250 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 20 November 2013

This was a points award stay. Room was furnished okay and clean, but nothing close to a suite. This was all one big room which did include the kitchen appliances. The pillows were very flat and uncomfortable. The note in the room said that the desk was unmanned from 11:00 pm to 7:00 am, that key cards should be dropped... More 

Helpful?
1 Thank Alan C
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Alan C, Thank you for your honest review of our property here at Candlewood Suites Richmond Airport. I do apologize for the miscommunication in the layout of our property. The majority of our rooms here are labeled as Studio Suites, which describes the studio style layout and the included kitchenette is what designates our rooms as suites. In the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Candlewood Suites Extended Stay Richmond Airport Hotel (RIC). The Candlewood Suites Richmond Airport Hotel is a member of Priority Club Rewards & the IHG family of brands including InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Express & Staybridge Suites Hotels. Specializing in your extended stay experience, the Candlewood Suites Hotel is the perfect environment for government (per diem), project teams, training, relocation, temporary & corporate housing needs.The Candlewood Suites Richmond Airport Hotel is centrally located at the (RIC) Richmond Airport near I 64 & I 295; minutes from the Downtown Richmond & West End real estate districts. Our location offers near access to Ft. Lee (RIR) Richmond Raceway, Colonial Downs, Richmond Convention Center, the Coliseum, VCU Siegel Center & local corporate facilities including Hewlett Packard, Million Air, Phillip Morris, Qimoda, Smurfit Stone and Thomas & Betts.The Candlewood Suites Hotel offers apartment like suites with all of the conveniences of home to suit your extended stay or short term hotel real estate needs. Our pet friendly hotel (fee) offers studio & one-bedroom apartment - like suites featuring fully-equipped kitchens, spacious living & work areas, TV w/ DVD players, free wired & wireless Internet. Other features include 24 hour business center, shuttle, free laundry facilities, fitness center, courtyard w/grills & our signature Candlewood Cupboard convenience store. ... more   less 

Additional Information about Candlewood Suites Richmond Airport

Address: 5400 Audubon Dr, Richmond, VA 23231-2860
Region: United States > Virginia > Richmond
Price Range: $108 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Richmond Airport 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Candlewood Suites Richmond Airport Hotel Richmond
Hotel Style:
#5 Best Value Hotel in Richmond
#9 Business Hotel in Richmond
#13 Family Hotel in Richmond
#14 Romantic Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Richmond Airport staff and other travellers.
6 questions
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Lottsburg, Virginia
4 months ago
9 months ago
Roanoke, Virginia
baltimore
over a year ago
Los Angeles, California
over a year ago

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Questions? Get answers from Candlewood Suites Richmond Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We preferred rooms facing the entrance & small park on the hotel property.”
 of 5 bubbles robertm127, 3 Nov 2016 | Read review
“We were on the front side.”
 of 5 bubbles iwalk2016, 6 Sep 2016 | Read review
“There is a gazebo out back with grills and picnic tables”
 of 5 bubbles Dukesnyder, 14 Aug 2016 | Read review
“if you need quick wifi, go to the lobby.”
 of 5 bubbles amm925, 11 Jun 2016 | Read review
“Rooms on the front side will not hear the airplanes as much as those in the rear...”
 of 5 bubbles 55JC55, 25 Apr 2016 | Read review
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