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Hilton Richmond Downtown

1,586 reviews
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Traveller (232)
Room & Suite (114)
Dining (26)
Overview
  • Excellent58%
  • Very good29%
  • Average9%
  • Poor3%
  • Terrible1%
Travellers talk about
“department store”(106 reviews)
“convention center”(123 reviews)
“garden inn”(25 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
4.0 Star Hotel
All hotel details
Offers from Hilton Richmond Downtown
Hotel deals
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Rooms
4 Feb.5 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,586)Write a Review
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145
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Show reviews that mention
All reviewsdepartment storeconvention centergarden innfront deskvalet parkinghigh ceilingswithin a mile radiusvalet staffshuttle servicehistoric buildingfull servicegreat staythe executive loungefree shuttlebusiness tripvery nice hotelthe entire staff
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281 - 285 of 1,579 reviews
Reviewed 15 December 2016

The hotel staff was AMAZING!!! From the front desk at check-in with Adrian, he was very helpful & accomodating!! The rooms were standard, nothing fancy and the hot water wasn't so hot on my last day. The staff made up for the flaws with the...More

Thank Ceej316
Response from tripdbl, General Manager at Hilton Richmond DowntownResponded 16 December 2016

Thank you for your visit and review. We appreciate you recognizing several of our outstanding associates. Adrian, James, and Bell - Adrian are great Ambassadors for our hotel and Richmond. I'll be thanking them for their efforts, as well send a personal note to pinpoint...More

Reviewed 13 December 2016

We enjoyed our stay at the Hilton so much. From the time we entered the staff were friendly and helpful and it continued throughout our stay. Our room was very clean and nice. Also the hotel was decorated beautifully for Christmas with several exquisite trees....More

Thank DebB661
Response from tripdbl, General Manager at Hilton Richmond DowntownResponded 15 December 2016

Thanks for your visit and great review. We were glad to hear you enjoyed our Holiday decorations during your visit as well our friendly staff. Happy Holidays, and we hope to see you back again soon. Sincerely, John and team

Reviewed 11 December 2016

I enjoyed my stay here. The front desk kindly helped me twice on providing tools for me to fix the slightly-torn luggage and bag. I heard they also provide shuttle service within mile-distance, which I should have taken advantage of for short distance tour areas.More

Review collected in partnership with Hilton Hotels & Resorts
Thank chihyingc2016
Response from tripdbl, General Manager at Hilton Richmond DowntownResponded 13 December 2016

Thank you for your visit and post to Tripadvisor. It was nice to hear the team assisted with your luggage, hopefully it made it home safety, my personal fear of mine opening up on the luggage carousel ! Yes, we do have complimentary shuttles to...More

Reviewed 9 December 2016

As usual, very nice stay and tremendous support from staff ranging from meeting planning to meals and beverages. Friendly and supportive staff. Facilities were excellent. Location great close to nice restaurants on Broad Street (Tarrant's) and of course La Grottoe connected to hotel provided an...More

Thank Kevin M
Response from tripdbl, General Manager at Hilton Richmond DowntownResponded 11 December 2016

Dear Kevin, thanks for your visit for your board retreat as well your very nice feedback on the hotel, staff, our F&B and our location. It was great to hear you also enjoyed our new addition La Grotta Restaurant located in the hotel as well....More

Reviewed 8 December 2016

I stayed here two nights on business in November 2016. What a shock the room was, truly wanted to move in. 18 foot ceilings, wall of windows, clean clean clean with tasteful modern classic decor. Excellent bath, good closet space, roomy with good furniture. Cannot...More

Thank 183carrien
Response from tripdbl, General Manager at Hilton Richmond DowntownResponded 9 December 2016

Dear Carrie; Thanks for your visit and wonderful review. We are fortunate to be a repurposed multi-use building in the former historic Miller & Rhoads Department store thus the tall ceilings and larger rooms. I'm glad you enjoyed our service and the area for your...More

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15556575859316
About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 171 - USD 348 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Richmond
#4 Luxury Hotel in Richmond
#5 Romantic Hotel in Richmond
#5 Business Hotel in Richmond
#7 Family Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 171 - USD 348 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Richmond
#4 Luxury Hotel in Richmond
#5 Romantic Hotel in Richmond
#5 Business Hotel in Richmond
#7 Family Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (232)
Room & Suite (114)
Dining (26)
Pool & Beach (5)
Hotel & Grounds (118)
Bathroom (34)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
blessangel
24 July 2017|
AnswerShow all 3 answers
Response from tripdbl | Property representative |
We are maybe two blocks away, as well our complimentary van service can drive you there as well if it's rainy ! Thanks, jc
0
Votes
Russell M
5 July 2017|
AnswerShow all 5 answers
Response from DrChipB | Reviewed this property |
Valet parking or lot parking across the street
2
Votes
Martha R
4 November 2016|
AnswerShow all 3 answers
Response from tripdbl | Property representative |
Dear Martha; Thanks so much for your comment about Military rates. There are many factors involved with rates (Dates / Availability) however bottom line we appreciate our service men and women, in fact have many on our team... More
0
Votes
Room Tips
"Street facing can be very noisy, AC/heat was very noisy"
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"Rooms at the end of the halls are the quietest"
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"no recommendation"
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"Bigger rooms at the end of the halls"
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