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The hotel staff was AMAZING!!! From the front desk at check-in with Adrian, he was very helpful & accomodating!! The rooms were standard, nothing fancy and the hot water wasn't so hot on my last day. The staff made up for the flaws with the...More
Response from tripdbl, General Manager at Hilton Richmond DowntownResponded 16 December 2016
Thank you for your visit and review. We appreciate you recognizing several of our outstanding associates. Adrian, James, and Bell - Adrian are great Ambassadors for our hotel and Richmond. I'll be thanking them for their efforts, as well send a personal note to pinpoint...More
We enjoyed our stay at the Hilton so much. From the time we entered the staff were friendly and helpful and it continued throughout our stay. Our room was very clean and nice. Also the hotel was decorated beautifully for Christmas with several exquisite trees....More
Response from tripdbl, General Manager at Hilton Richmond DowntownResponded 15 December 2016
Thanks for your visit and great review. We were glad to hear you enjoyed our Holiday decorations during your visit as well our friendly staff. Happy Holidays, and we hope to see you back again soon. Sincerely, John and team
I enjoyed my stay here. The front desk kindly helped me twice on providing tools for me to fix the slightly-torn luggage and bag. I heard they also provide shuttle service within mile-distance, which I should have taken advantage of for short distance tour areas.More
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Response from tripdbl, General Manager at Hilton Richmond DowntownResponded 13 December 2016
Thank you for your visit and post to Tripadvisor. It was nice to hear the team assisted with your luggage, hopefully it made it home safety, my personal fear of mine opening up on the luggage carousel ! Yes, we do have complimentary shuttles to...More
As usual, very nice stay and tremendous support from staff ranging from meeting planning to meals and beverages. Friendly and supportive staff. Facilities were excellent. Location great close to nice restaurants on Broad Street (Tarrant's) and of course La Grottoe connected to hotel provided an...More
Thank Kevin M
Response from tripdbl, General Manager at Hilton Richmond DowntownResponded 11 December 2016
Dear Kevin, thanks for your visit for your board retreat as well your very nice feedback on the hotel, staff, our F&B and our location. It was great to hear you also enjoyed our new addition La Grotta Restaurant located in the hotel as well....More
I stayed here two nights on business in November 2016. What a shock the room was, truly wanted to move in. 18 foot ceilings, wall of windows, clean clean clean with tasteful modern classic decor. Excellent bath, good closet space, roomy with good furniture. Cannot...More
Response from tripdbl, General Manager at Hilton Richmond DowntownResponded 9 December 2016
Thanks for your visit and wonderful review. We are fortunate to be a repurposed multi-use building in the former historic Miller & Rhoads Department store thus the tall ceilings and larger rooms. I'm glad you enjoyed our service and the area for your...More
Dear Martha; Thanks so much for your comment about Military rates. There are many factors involved with rates (Dates / Availability) however bottom line we appreciate our service men and women, in fact have many on our team... More
Dear Martha; Thanks so much for your comment about Military rates. There are many factors involved with rates (Dates / Availability) however bottom line we appreciate our service men and women, in fact have many on our team are former military and have served our country, we respect and appreciate their efforts. Tim (Director of Sales) or I (John - GM) welcome your call or email to address personally and ensure we assist you with future bookings and military discounts as appropriate. John C.
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"Street facing can be very noisy, AC/heat was very noisy"