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Hilton Richmond Downtown

PricelineUSD 158*
View Deal
Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 169*
USD 158*
Great Deal
USD 163*
USD 163*
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Hilton Richmond Downtown
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1,420 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Richmond Downtown
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Showing 1,414: English reviews
Las Vegas, United States
Reviewed 20 June 2016

It was a Hilton quality hotel with slightly sub par Hilton service. My serviced room was left with dirty paper coffee cups, no replacement coffee. Bathroom towel was taken, but not replaced. Room service meal was basic and i was disappointed there was no dinner menu.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Frank E B
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Frank; Thank you for your visit and feedback. I sent a personally message to discuss further, as well we will share your notes with the team to correct ahead. We hope to see you back soon and do much better ! John and team.

Washington DC, District of Columbia
Reviewed 20 June 2016

Such a nice hotel. We've always stayed at another unnamed downtown hotel but I had a great online price so we stayed here this time. Will stay here again next time for sure! The staff were very friendly and the lobby/bar area was very nice. They could've added bar staff since one poor bartender was all alone in a packed...

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Helpful?
Thank bballfamily2016
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Bball family; Thank you for your visit and feedback. Glad to hear you had an "Almost Excellent" visit, and we'll certainly be watching our bar staffing closer as this area can vary in business levels as you noted there are so many area restaurants now in walking distance. We look forward to your next visit to Richmond. Sincerely, John...

Arlington, Texas
Reviewed 20 June 2016

This hotel is very nice. Friendly staff. Comfortable room. Everything was fine until we went downstairs for breakfast.I believe that is a room cost over $200 breakfast should be included, it is not here. Ordered basic breakfast eggs (they come scrambled) bacon toast. I have had all kinds of eggs in my life, but I have NEVER had eggs that...

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Helpful?
Thank Debbiep91
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Debbie; Thanks for your recent visit and comments to Tripadvisor. While we are glad to see you noted us a "great hotel", we were disappointed to learn of the egg tastes or flavors. I'll follow-up personally to learn specific dates and times, however this is the first comment related to this. We'll again review and communicate to the F&B...

Stafford, Virginia
Reviewed 19 June 2016 via mobile

Last minute booking through Hilton Honors. Big room (302) with two (2) double beds. Clean. Beds were firm. Big oversized pillows. Very nice. Great location. Walking distance to Capital and Governor's mansion. Nice pool. Didn't use restaurant or bar.

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Helpful?
Thank Eugene S
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Eugene; Thanks for your recent visit for the DPVA Convention in town. We were glad to see you enjoyed your stay and visit. Yes, we love our location which is a quick walk to the Capital, Governor's Mansion, and so much more. We even have our shuttle's that can take you within 2 miles should it be a longer...

Nashville, Tennessee
Reviewed 19 June 2016

Stayed at Hilton Richmond Downtown June 2nd - 4th on a vacation. When we checked out the morning of the 4th, Dominic with the valet service did an excellent job taking care of our needs. He brought our car up immediately, helped us load our luggage, and even filled the cooler with ice. Thank you Dominic!

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Helpful?
Thank bob1796
Jimmy M, Manager at Hilton Richmond Downtown, responded to this review

Bob1796, Thank you for staying with us and for taking the time to review us! I am glad that Dominic did an excellent job and will make sure to personally recognize him for his service! The valet team is truly the first and last impression of the guest and we are glad he took care of all your needs. We...

Leesburg, United States
Reviewed 17 June 2016

What a great hotel. The people are super friendly and helpful, the room was wonderful and the whole experience was great. The exec lounge is VERY small, so it can get crowded, but that is a small thing! The pool is nice, with a large area to sunbathe outside. The people make the difference, and they are great!

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Helpful?
Thank Terry E
Jimmy M, Manager at Hilton Richmond Downtown, responded to this review

Terry E, Thank you for your review! I am glad that the room was wonderful and even through the window got a great picture of our location across from the convention center. We agree the people make the difference and we are proud of our staff. We hope to see you again the next time your travels bring you to...

Philadelphia
Reviewed 15 June 2016

This hotel is in a building formerly used by a large fancy department store. I wish they'd kept more of the original store features, but appreciated the small exhibit in the lobby. Our room was very nice and perfectly clean. Staff were pleasant and helpful. The pool and hot-tub were also nice and clean, with long hours, which I appreciated....

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Helpful?
Thank marston258
Virginia Beach, Virginia
Reviewed 15 June 2016

I am a picky traveler with cleanliness, so I did spot a couple problems. I just found crumbs on the chair & counter top needed cleaning. It was my second time staying here and enjoyed my stay. Will use this hotel again. Bed very comfortable.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank H5611LOaa
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Thank you for your visit and feedback on Tripadvisor. We'll review your comments with the team and do look forward to your return visit to Richmond, and our hotel. Sincerely, John and team

Reviewed 15 June 2016

My mom and I came up to Richmond from an Amtrak train from Orlando, and we picked the Hilton Downtown and were not disappointed! Since we are HHonors members our room got upgraded from a queen bedroom to an executive suite! The service was fine, we really didn't have a problem with it. They were average. When our A/C was...

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Helpful?
Thank DakotaSkye
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Thank you for your visit and feedback. Glad to hear you were upgraded to an Executive Level Suite for your stay. I was pleased to see you also visited Maymont and Short Pump. We'll share your comments with the team to ensure we are more than "average" in the future. Sincerely, John and team.

Middletown, Delaware
Reviewed 14 June 2016

One nice feature is the hotel shuttle. Friendly courteous drivers took us where we needed to go without a wait. Overall, the hotel staff was friendly and helpful. It was not the cleanest hotel but otherwise good.

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Helpful?
Thank Lynn W
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Lynn; Thank you for your visit and feedback. I'll be thanking the drivers for your comments, and will review with the team your other observations. Sincerely, John - GM

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 

Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Region: United States > Virginia > Richmond
Price Range: $212 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Hotwire, Orbitz, Hilton Hotels Direct, Cancelon, TripOnline SA, getaroom.com, HotelsClick, HotelQuickly and Hotel.de so you can book your Hilton Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Richmond Hotel Richmond
Hotel Style:
#3 Green Hotel in Richmond
#5 Romantic Hotel in Richmond
#5 Business Hotel in Richmond
#6 Luxury Hotel in Richmond
#7 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Downtown staff and other travellers.
3 questions
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Questions? Get answers from Hilton Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors are quiet”
roseannp336, 18 May 2017 | Read review
“Room 326 had ants in the bathroom and very loud AC unit.”
WatsonFamily2013, 16 May 2017 | Read review
“Ask for street view room if you want a better view; if you like working out, stay on the second floor for convenience.”
johnericsv, 14 May 2017 | Read review
“Ask for room close to elevator otherwise if you get one farthest away its a long haul”
JFreez, 9 May 2017 | Read review
“Above third floor better view suggest seventh floor”
FFVaforever, 7 May 2017 | Read review
5 of 5
Priceline
USD 158* /night
View Deal
Booking.comUSD 163
Expedia.comUSD 163
getaroom.comUSD 169
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*Disclaimer
Prices are for 1 room, 2 adults
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