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Hilton Richmond Downtown

PricelineUSD 158*
View Deal
Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 169*
USD 158*
Great Deal
USD 163*
USD 163*
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Hilton Richmond Downtown
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1,420 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Richmond Downtown
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Showing 1,414: English reviews
Alexandria, Virginia
Reviewed 1 week ago

My stay was average. The outside area was very noisy, therefore kept me awake at night. The valet parking was a headache due to the number of people. Hotel rooms were clean. Front desk made you feel welcome and gave you an update.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank S6368RBkarene
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Thank you for your visit and your review. I was disappointed to hear you had some "outside noise", or sounds of the busy City ! We do have quieter interior rooms for the future. We appreciate you recognizing our clean rooms and front desk staff and hope to see you back again soon. Sincerely, John and team

Damascus, Maryland
Reviewed 1 week ago

The location is good if you want to be in downtown Richmond. Breakfast buffet was pretty standard as was the bar. I would not stay here again because I felt that my room was dirty and there were ants in the bathroom. Happy it wasn't roaches or bedbugs, but not really thrilled with ants in my hotel room either. Also,...

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Helpful?
Thank WatsonFamily2013
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Watson Family; Thanks for your visit and feedback. We've already communicated on your other survey response and have addressed your comments with the team. Best of luck to you in your future travels. Sincerely, John and team.

Rockville, Maryland
Reviewed 1 week ago

Big room, high ceilings, neat, clean and VERY comfortable pillow top mattresses. 'Bad back people' should have no fear about staying here. Very smooth and quick check-in, friendly and helpful staff, great bell and valet parking experience. This is especially impressive because it was graduation eve at Virginia Commonwealth University (we have a new PhD in the family, yay!) and...

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Helpful?
Thank RoverWise
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Thank you for your visit and your review from a VCU graduation weekend and congrats on your new PhD in the family ! Great to learn you enjoyed your experience with us. We appreciate you recognizing our staff (Check-in, Bell and Valet) on a busy weekend. We hope to see you back again soon. Sincerely, John and team.

Reviewed 1 week ago via mobile

I recently talked to Amy about planning an event and she was very informative and helpful in scheduling options. I would strongly recommend Amy for your future event planning in downtown Richmond. Ask for Amy!

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Helpful?
Thank Robert L
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Robert, Thank you for your stay and feedback. Glad to hear you had a great planning session with Amy and trust your event went great too. We hope to see you back again soon. Sincerely, John and team.

Dallas, Texas
Reviewed 1 week ago

Fun and welcoming staff, great decorum. Was welcomed by all members of the staff, immediately upgraded my room and walked me through the facility to showcase their newly renovated executive lounge. Overall a very pleasant experience.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank tedt500
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Ted; Thank you for your visit and your review. Great to learn you had a pleasant experience with us. We appreciate you recognizing our staff as well our executive lounge. We hope to see you back again soon. Sincerely, John and team

Orlando, United States
Reviewed 1 week ago

This was our first trip to Richmond. We are planning on returning in the future and will definitely stay at this hotel. The location made it easy for us to see some of the history in the city and the staff provided excellent information on places to visit. The hotel offers a shuttle for their customers use if you don't...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Scott W
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Thank you so much for your visit and feedback. Glad to see you enjoyed the shuttle service we offer. We'll share your comments with the team, and hope to see you back again with us soon. Sincerely, John and team.

Augusta, Georgia, USA
Reviewed 1 week ago

Not close to being worth the price. Good location but that's about all it has to offer. Staff not very interested. I have started research on a good less expensive way to stay in Richmond. Room was nice but rowdy guests woke us up in the middle of the night. I get the impression that being the norm

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank paulfK2997NW
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Thank you for your stay and feedback. I sent a personal note to your guest survey response as well already, and hopefully we can connect to correct some of your comments. We did have a busy graduation and wedding weekend and perhaps some of the noise from those celebratory guests, my apologies. We know our guests have choices in lodging...

Reviewed 1 week ago

So, if you are planning to stay in Richmond, this is the place to stay. The staff that works here are very helpful. Rashmi, Adrian, Anne Marie, and Ms. C at night are all the people that work the front desk... all are extremely helpful. The food at the restaurant is pretty good, just a little pricey. I've stayed at...

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Helpful?
Thank JOHN-ERIC S. V
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Thanks for recognizing us as one of your favorites and "one of the best places in Richmond to stay". I will be thanking the team you mentioned, they are great ambassadors of customer service and Hilton service for us ! Good luck with your doctorate degree ahead, and thanks for your kind words about the hotel and your visits. Sincerely,...

Reviewed 2 weeks ago

This is not the hotel for this kinda family. This is a business hotel. Parking: 25$ if you want to try and keep your sanity valet parking only.So this adds up quick over a few days. Hotel doesnt offer "complimentary coffee! Charge $2.25 for a soda in a machine!!! Bedding: The beds in this hotel where sub-par!!! Pillows flatten out!...

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Helpful?
Thank JFreez
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear JFreez; Thank you for you stay and feedback. I sent a personal note to address some of your concerns further. Being a downtown hotel we do only have valet parking, yet the price is competitive, in fact less than some nearby hotels. While we don't offer complimentary coffee, we of course have the inroom coffee makers, and coffee available...

Reviewed 2 weeks ago via mobile

The staff was friendly, the rooms were comfortably, and Free WiFi is always a plus! The proximity to convention center for our event was ideal and there were a lot of nice breakfast places around the hotel. It was a little bit pricey, but worthwhile for all the accommodations. Would definitely stay again!

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Helpful?
Thank BuffaloDanielL
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear BuffaloDaniel; Thank you for your visit and comments. We are glad to hear you had a "Great Stay" with us, with our comfy rooms and free wifi. Indeed our location is great close to the convention center, many nearby restaurants, and more. We hope to see you back again soon. John - GM

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 

Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Region: United States > Virginia > Richmond
Price Range: $212 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Hotwire, Priceline, Orbitz, Hilton Hotels Direct, Cancelon, TripOnline SA, getaroom.com, HotelQuickly, HotelsClick and Hotel.de so you can book your Hilton Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Richmond Hotel Richmond
Hotel Style:
#3 Green Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#6 Luxury Hotel in Richmond
#7 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Downtown staff and other travellers.
3 questions
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Questions? Get answers from Hilton Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors are quiet”
roseannp336, 18 May 2017 | Read review
“Room 326 had ants in the bathroom and very loud AC unit.”
WatsonFamily2013, 16 May 2017 | Read review
“Ask for street view room if you want a better view; if you like working out, stay on the second floor for convenience.”
johnericsv, 14 May 2017 | Read review
“Ask for room close to elevator otherwise if you get one farthest away its a long haul”
JFreez, 9 May 2017 | Read review
“Above third floor better view suggest seventh floor”
FFVaforever, 7 May 2017 | Read review
5 of 5
Priceline
USD 158* /night
View Deal
Booking.comUSD 163
Expedia.comUSD 163
TripAdvisorUSD 163
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*Disclaimer
Prices are for 1 room, 2 adults
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