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The Westin Richmond

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Traveller (169)
Room & Suite (66)
Dining (21)
Certificate of Excellence


Certificate of Excellence
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Welcome to The Westin Richmond, a comfortable and conveniently located hotel in Richmond, Virginia situated on Broad Street just off of Interstate 64 at Reynolds Crossing.
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Property amenities
Free Parking
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Airport Transportation
Banquet Room
Breakfast Available
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
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Hotel links
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Full view
37Car recommended
Grade: 37 out of 100
17Restaurantswithin 1 km
0Attractionswithin 1 km
6631 W Broad St, Richmond, VA 23230-1723
Getting there
Richmond Intl Airport (Byrd Field)21 km
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100Room tips
Traveller rating
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  • 23
  • 13
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Popular mentions
Excellent experience at this Westin. The Hotel was clean and the staff was friendly, knowledgeable and responsive. Our Hotel room was well laid out and maintained. We found the mattress to be firmer than other Heavenly Beds that we have slept on. The staff was very
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Response from Rodney M, General Manager at The Westin Richmond
Responded 5 days ago
Hi Dan Thank you for the rating and the kind comments. We do hope to see you again in your future travels to Richmond VA. Best Rodney Moubray
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I wanted to share an experience we recently had at the Westin. My wife and I have been longtime customers of the Sheridan and Westin Hotels. We probably have had a few hotels built just from the money we have spent from being long time customers. ' Whenever we have a great,
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Response from Rodney M, General Manager at The Westin Richmond
Responded 5 days ago
Dear Bobby Thank you for taking valuable time out of your day to write such nice comments about the Westin Richmond. I am very new to the property and love to hear such great things about the staff. Makes my heart swell a bit! When in the area, please stop by again, say hello and introduce yourself. Always great to see locals support "Locals". Sincerely Rodney Moubray General Manager
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Pros- comfy bed, clean rooms, Peloton bikes Cons- hit or miss customer service, elevators are either broken or take forever I stay here regularly for business- typically one nighters so I don’t spend a ton of time in the hotel. But in my experience, it is a very clean hotel w
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Response from Rodney M, General Manager at The Westin Richmond
Responded 5 days ago
1pickymommy, Sincerely, thank you for the comments. Your comments will only help us understand our guests needs when they chose to stay at the Westin Richmond. We continue to strive to make all of our guests as comfortable as possible. My apologizes concerning the elevators. Both elevators are operating and are in good working order. The hotel does get extremely busy during peak times (Tuesday/Wednesday) and sometimes it does take a few minutes to get on one. My Apologizes. 3Sincerely Rodney Moubray General Manager
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Service is pretty consistent and food is higher quality. If you want a pretty speedy place to eat a sit down meal with good quality service, The Westin hotel is the place for you. It is near my office and almost never fails to satisfy.
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Response from Rodney M, General Manager at The Westin Richmond
Responded 5 days ago
Jlreifsnider We are delighted to have been your chosen Crossings Restaurant for your Business Breakfast/Lunch. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you again! Rodney Moubray General Manager
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The staff at the hotel was kind and professional but a few issues were problematic and overshadowed the otherwise positive experience. Our most aggravating problem was with the elevator. To go up in the hotel a guest must insert the room card into a card reader. It seemed
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Response from AndrewK4637, Manager at The Westin Richmond
Responded 3 weeks ago
Good morning. Thank you for your valued feedback. Obviously, our ultimate goal with the elevator key situation is the security of our guests. Our Chief Engineer is currently looking into issue, but we also are looking into changing it to where you only need a key to access the Club Floor. This will cut down on the usage and the delays for most of our guests. I know this must have been very frustrating. Please accept my sincere apology for this inconvenience. Thank you also for your very kind comments about our staff and I'm having our Executive Housekeeper look into the bed that you slept in to make sure it's up to Westin "Heavenly Bed" standards. Once again, thank you for the feedback and we hope to see you again soon!
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Our pet policy is to accept dogs only and request that they be under 40 pounds. Thank you.
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We can accept up to 2 dogs that are under 40 pounds each. Thank you.
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We are SPG members but don’t think platinum and were not upgraded. Also not upgraded via our CC which could have been an option despite SPG eligiblity but they did not have any thing to offer us, unfortunately. There is not a lot of reason to be upgraded there...
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Unfortunately, we do not allow cats in our guestrooms. We do all dogs up to 40 pounds without a standard fee. I apologize for any inconvenience. Regards, Feliks Schwartz - General Manager.
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No. It is close to the University of Richmond, in a more suburban area- good for walking and running, but far from town. (4 miles I think)
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"We stop here every summer on the way home and have never had a bad room!"
"Highly recommend the Club Level"
"Upper floors are quieter, but elevators are very small, so don't bring too much luggage!"
"Avoid the second floor unless you have pets"
"High floor room, get club level"
USD 175 - USD 348 (Based on Average Rates for a Standard Room)
the westin richmond hotel richmond
United StatesVirginiaRichmond
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