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The room was clean an comfortable. The restaurant was closed and there were no on site "options" for food. This is the only Choice Hotel I have visited that did not have a breakfast bar or continental breakfast. Front desk was friendly and helpful, but...More
I do not recommend this hotel. I understand night staff is a difficult position to fill. But seriously - teach them a little about customer service. We arrived late and I had checked with the hotel to make sure everything was ready for us. The...More
There were roaches in the room. The hair dryer didn't work. The hotel room itself is littered with messages from management saying please tell us if you are not satisfied with the room, and false promises that it will be taken care of. I let...More
We checked in late since we were at the Richmond Folk Festival. The hotel is just off a major highway located between a light industrial area and a middle class neighborhood. The desk clerk was very nice, but it took him 2 times to process...More
We booked this kind of last minute and there weren’t many other options in our price range. We were a little nervous based on other reviews. I have to say for what we needed for one night, it was fine. Very basic, clean room, and...More
Bed bugs are not caused by dirt or filth. They are travelers. They travel within guests luggage from location to location. We have hundreds of travelers here weekly. Most travelers who are carrying bed bugs in their... More
Bed bugs are not caused by dirt or filth. They are travelers. They travel within guests luggage from location to location. We have hundreds of travelers here weekly. Most travelers who are carrying bed bugs in their have no clue. With that being said, in some instances, the same one complaining about bed bugs are the same guests who brought them along.
Any reported bed bug case we receive is inspected, treated and reinspected before other guests occupy the room.
I cannot guarantee the room will be bug-free because I'm not sure what the previous guest(s) left behind until it's reported to the hotel.