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Holiday Inn Richmond I 64 West End

Booking.comUSD 109*
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#43 of 81 Hotels in Richmond
GreenLeadersBronze level
14/05/2017 15/05/2017
1 room 2 adults 0 children
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Holiday Inn Richmond I 64 West End
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206 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Richmond I 64 West End
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Showing 199: English reviews
Reviewed 20 July 2015 via mobile

The hotel we originally booked messed up our reservations so Holiday Inn accommodated us at the same rate. (7 rooms). The BEST STAFF ever!!! Everyone was so helpful and VERY nice. They always asked us if we needed anything and was always willing to go above and beyond. We will definitely use this hotel again. The boys enjoyed the pool...

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Helpful?
Thank Kim B
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

It was such a pleasure to welcome your team as our guests and we are delighted to hear that the team and their parents enjoyed staying with us. We truly appreciate your kind comments on our accommodating staff. We strive to ensure that each of our guests enjoys a great stay where everything exceeds their expectations and we are pleased...

Covington, Virginia
Reviewed 30 June 2015

Hotel was clean. Front desk people were very nice. Housekeeper was excellent. She brought us whatever we needed quickly. Beds are so comfortable and the water pressure in the shower is great. Great location. Will definitely stay here again.

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1Thank jodami67
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for your kind review of your stay with us. Loved hearing we hit the mark in cleanliness, service, comfort and convenient location. Especially appreciate that you would stay with us again and we look forward to a future visit!

Burlington, North Carolina
Reviewed 22 June 2015

Not being a "Holiday Inn" regular, I was surprised about this stay. Recently remodeled lobby, restaurant area and bar. Rooms were renovated as well, but were not as clean as I would expect. Elevators were in need of an updated look, but worked well. Location is close to many restaurants, a Starbucks and a Krispy Crème. A 8 10 block...

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Helpful?
Thank Taylor W
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for being our guest and for providing us with feedback on your stay. Please know that your feedback is extremely valuable to us and we will utilize your comments by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Washington DC, District of Columbia
Reviewed 16 June 2015

Oh my......what an awsome stay at this Holiday Inn!!!! My mom and I found this hotel at the last minute, we made reservations in the lobby through orbitz and got a great price for 3 nights. When we entered the lobby, Matt Webb greeted us at the front desk as he multi tasked in his duties....waiting on me, answering the...

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Helpful?
Thank Sigmadove86
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for your kind review! We strive for excellence and appreciate you taking the time to let us know what we did right. It was a pleasure having you and your mother as our guests and we are so pleased to hear that you enjoyed your stay. We truly appreciate your kind comments and your recommendation to other travelers....

Chicago, Illinois
Reviewed 14 June 2015

I visited Richmond for a high school graduation. I wanted something close to family, and this was a great location just one block off of Broad. This Holiday Inn is a little older, but it is well maintained. It was quiet, and the staff was very accommodating. The room rate was great at only $88 a night for me. I...

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Helpful?
1Thank Bruce N
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for choosing Holiday Inn Richmond I-64 West End for your hotel needs while visiting Richmond for graduation. It was a pleasure having you as our guest and we are delighted that you enjoyed your stay. We appreciate your comments on our convenient location, ample amenities including fast and reliable Wi-Fi and great value. I am also pleased that...

Deltona, Florida
Reviewed 29 May 2015

I stayed in this hotel on business and the first room I was given the door would not lock. I called the front desk and they sent a maintenance guy up to check the lock. He decided that he could not fix the door so they had me move to the room next door. I moved and got settled, once...

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Helpful?
Thank 397soniav
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

While it is never easy to hear that a guest has had a bad experience, we appreciate all feedback as it helps us to improve our hotel for future guests. We are very disappointed to hear that your guest room did not meet your expectations or our own high standards for cleanliness. I can assure you that your comments have...

Gwynn Oak, Maryland
Reviewed 19 May 2015

Hotel stay was comfortable, however the dining experience was great. Ms. Flo I have known since 1995 and she has seen my family grow. She was always helpful and a great hostess. She will surely be missed, enjoy your retirement after 40 years with the Holiday Inn Family!!

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Thank ch96mike
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you so much for choosing to be our guest again for the Business Union Meeting and thank you for taking the time to share your experience. We are pleased you were comfortable during your stay. You speak for all of us in saying how terrific Ms. Flo is and that she will indeed be missed by the entire Holiday...

Reviewed 11 May 2015 via mobile

Really enjoyed our stay. Clean rooms...comfortable bedding...and very friendly staff. Excellent chef in dining area...ordered breakfast rather than buffet...all cooked to perfection. Very accommodating server.

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Thank etraylor
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

It was a pleasure having you as our guest and we are delighted that you were comfortable and enjoyed your time with us. Thank you for taking the time to share your positive experience with other travelers. We look forward to providing you with the same pleasant accommodations the next time your travels bring you to our area.

Maurertown, Virginia, United States
Reviewed 7 May 2015

I stay here frequently for business travel. Rooms are great - very clean and comfortable. They provide Keurig coffee makers in room. I like the design for outlets - beside bed with USB for charging. The bathroom outlets allow for hair dryer and another device (curling iron, etc) Crossroads Restaurant is really nice - good menu, happy hour, and wonderful...

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Helpful?
Thank Colette R
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for choosing to stay with us at the Holiday Inn Richmond - I-64 West End whenever your business travels bring you to the Richmond area. Your repeated business is one of the greatest compliments you can give us and we truly appreciate it. We are pleased that you enjoy the many amenities we offer including in-room Keurig Coffee...

Washington DC, District of Columbia
Reviewed 30 March 2015

Have you been annoyed by outlets hidden behind drapes and furniture when you need to charge your electronic devices? Or not enough outlets for all the toys in your party? No more! I have never seen such a useful item on a hotel nightstand (see picture). The beds and pillows were reasonably comfortable. The bathtub was clogged and the coffee...

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Helpful?
Thank theBfamily2014
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for being our guests and for taking the time to share your experience with other travelers on TripAdvisor. We are delighted that you enjoyed the tech-friendly features of our guest rooms and our convenient location near Old Town Richmond and VCU. I would like to apologize again for the issues you experienced with your guest room on the...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located off historic Broad Street near the I-64 and I-95 intersection, the Holiday Inn(R) Richmond - I-64 West End hotel offers easy access to everything "The River City" has to offer. The hotel is two miles from the Amtrak station and near Richmond International Speedway and downtown attractions. The surrounding neighborhood features several shops and restaurants, as well as business parks home to Fortune 500 companies. Our hotel's location is ideally close to historic Monument Avenue and a number of shopping centers like Willow Lawn and Crossroads. A short drive away, you'll find many attractions in bustling downtown Richmond, VA. The hotel is also near Richmond International Speedway and just five miles from famed Hollywood Cemetery. Business travelers appreciate our proximity to major corporations headquartered in Richmond, VA. Our hotel is close to Wellpoint, Anthem, Altria, Sears, Martins and more. On-site, the convenient 24-hour Business Center is equipped with copy, fax, print and Internet service. Hotel amenities include Crossroads Bar and Grille, a Fitness Center and free high-speed, wireless Internet access throughout the hotel. Visit Richmond, Virginia and enjoy the comforts of home at the Holiday Inn(R) Richmond - I-64 West End hotel. ... more   less 

Additional Information about Holiday Inn Richmond I 64 West End

Address: 2000 Staples Mill Rd, Richmond, VA 23230-3109
Region: United States > Virginia > Richmond
Price Range: $145 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Richmond I 64 West End 3.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Holiday Inn Richmond i 64 West End Hotel Richmond
Crossroads Holiday Inn
Richmond Holiday Inn
Hotel Style:
#7 Green Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Richmond I 64 West End staff and other travellers.
2 questions
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Atlanta, Georgia
9 months ago
Atlanta, Georgia
9 months ago

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Questions? Get answers from Holiday Inn Richmond I 64 West End staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid unless price is the only thing that matters.”
deroonb, 4 Apr 2017 | Read review
“Pick a room at the higher floors.”
BrunchBN, 2 Mar 2017 | Read review
“Get a room away from the elevator and on the front side in the summer to avoid the heat.”
tlwilson11218, 15 Jun 2016 | Read review
“another chain”
754briang, 1 Apr 2016 | Read review
“Stay away from the elevator and ice machines.”
MVreviews, 21 Mar 2016 | Read review
5 of 5
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USD 109* /night
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TripAdvisorUSD 109
HotelQuicklyUSD 135
Expedia.comUSD 109
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Prices are for 1 room, 2 adults
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