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Holiday Inn Richmond I 64 West End

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Traveller (18)
Room & Suite (12)
Dining (6)
Overview
  • Excellent22%
  • Very good26%
  • Average20%
  • Poor15%
  • Terrible17%
25 Aug 2017
“Average 'budget' hotel; great front desk staff”
3 Jul 2017
“No free breakfast here”
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (221)
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51 - 55 of 214 reviews
Reviewed 22 November 2015

We had requested 2 Queen beds, and got a room with one Queen and one Full size bed. The room was not roomy. The traffic on the major roadway on our side of the building was noisy. There was no free breakfast, nor were discount...More

Thank Motherhen03
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 25 November 2015

While it may be very difficult to hear that that a guest was disappointed with their experience, we very much appreciate such feedback so that we may seek ways to improve future guest experiences. We are grateful for your kind comments on our friendly staff...More

Reviewed 18 November 2015

Hello, this letter is to commend the employees at Holiday In Staples Mill Rd, Richmond, VA for the excellent service I received on Friday, November 13 and Saturday, November 14, 2015. I would first like to commend Donnie, he met me in the parking lot...More

Thank Lindsay B
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 1 December 2015

Thank you so much for being our guest and for your wonderful review of your recent stay with us. Our goal is to welcome each of our guests just as we would welcome a guest in our own home and it is a pleasure to...More

Reviewed 11 November 2015 via mobile

This hotel was recommended by an agency because of location and access to restaurants which is true. The hotel rooms were clean. There was much confusion at checkin due to a new employee and many things in reception area going on...the keys cards almost never...More

Thank phohl
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 15 November 2015

Thank you for being our guest and for taking the time to provide us with feedback on your stay. We appreciate the opportunity to apologize again for the issue you encountered with the elevator. Although we were able to fix the issue right away, we...More

Reviewed 22 October 2015 via mobile

I stopped in Richmond for a short one night stay and couldn't be happier with the Holiday Inn Richmond Westend! This hotel is very clean and rooms are spacious and tastefully decorated. Every staff member I encountered, from the front desk associates to the housekeeping...More

Thank Melissa M
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 23 October 2015

Thank you for being our guest and thank you for sharing your recent experience at Holiday Inn Richmond I-64 - West End with other travelers in our area. We are delighted that you had such a great stay and we truly appreciate your kind, 5-bubble...More

Reviewed 15 October 2015 via mobile

there are some holiday in I have not been having good luck with. But every time I stay at this one the breakfast is awesome a variety of selections of items. The staff is friendly. The environment is really nice. It is easily accessible to...More

1  Thank Angela B
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 19 October 2015

Thank you for being our guest and for your loyalty to our hotel and brand. It is always a pleasure to have you as our guest and we are delighted to have won your loyalty with our convenient location, friendly staff and great breakfast. We...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Pool
Room Service
Free Parking
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Conference Facilities
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Restaurant
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
USD 85 - USD 164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Green Hotel in Richmond
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 85 - USD 164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Green Hotel in Richmond
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (18)
Room & Suite (12)
Dining (6)
Pool & Beach (1)
Questions & Answers
Ask a question
TravelGal1246
10 July 2016|
Answer
Response from Sarah H | Property representative |
Thank you for your inquiry. No, our hotel is not pet-friendly.
0
Votes
TravelGal1246
10 July 2016|
Answer
Response from Sarah H | Property representative |
Thank you for your inquiry. No, our hotel is not pet-friendly.
0
Votes
Room Tips
"Stay away from this hotel"
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"Avoid unless price is the only thing that matters."
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"Pick a room at the higher floors."
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"Get a room away from the elevator and on the front side in the summer to avoid the heat."
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