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Holiday Inn Richmond South - City Gateway

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Traveller (88)
Room & Suite (55)
Dining (17)
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Overview
  • Excellent42%
  • Very good25%
  • Average15%
  • Poor9%
  • Terrible9%
Travellers talk about
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Restaurant
Room Service
Family Rooms
3 Star Hotel
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Offers from Holiday Inn Richmond South - City Gateway
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Offers from Holiday Inn Richmond South - City Gateway
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (277)
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11 - 15 of 271 reviews
Reviewed 30 September 2017 via mobile

We had an awesome time here. We stayed here for four nights. Dawn was awesome at the front desk and Jade was an awesome bartender. We really felt welcome with these two ladies. The beds were really comfortable and the room was clean. We will...More

Thank Patricia B
Response from Hotel M, Guest Relations Manager at Holiday Inn Richmond South - City GatewayResponded 2 October 2017

Dear Patricia B, Thank you for taking the time to tell us about your experience at Holiday Inn, S Bells Road Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to...More

Reviewed 21 September 2017

I checked in for a one night stay, I was told that because I booked through a 3rd party (apparently IHG, is considered 3rd party now) that I would have to pay a $75 incidental deposit on my debit card. Annoying, but fine, when I...More

2  Thank Vanity L
Response from Hotel M, Guest Relations Manager at Holiday Inn Richmond South - City GatewayResponded 26 September 2017

Dear Vanity L, Accept my sincere apologies part of the issue you had during your stay, I truly appreciated your time to reach us back, I will surely address this to our specific department to make it right for your and other guest's future stay,...More

Reviewed 6 September 2017

Hotel is located right off I-95 and was convenient to Chesterfield and Richmond where most of our destinations were. Beds were comfortable and bathroom was a nice size with granite countertops and plenty of space but the shower had horrible water pressure. This hotel does...More

Thank Don W
Response from Hotel M, Guest Relations Manager at Holiday Inn Richmond South - City GatewayResponded 6 September 2017

Dear Don W, Accept my sincere apologies part of the issue you had during your stay, I truly appreciated your time to reach us back, I will surely address this to our specific department to make it right for your and other guest's future stay,...More

Reviewed 15 August 2017 via mobile

Large room with a super-king bed. Room equipped with fridge, microwave and coffee machine. Powerful shower with good quality toiletries supplied by Bath & Body Works. Good quality of sleep, with minimal noise throughout the night. The only thing stopping us from giving a five-star...More

Thank beaconoutbound16
Response from Hotel M, Guest Relations Manager at Holiday Inn Richmond South - City GatewayResponded 16 August 2017

Dear beaconoutbound16, Thank you for taking the time to tell us about your experience at Holiday Inn, S Bells Road Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve...More

Reviewed 11 August 2017

Stayed here recently due to needing to be close to Richmond Va hospital. The room wa large, very clean and the people were very friendly. Would definately stay again. restaurant/bar was fine. Didnt try out the exercise room or pool...but they were also very clean...More

Thank Gg G
Response from Hotel M, Guest Relations Manager at Holiday Inn Richmond South - City GatewayResponded 13 August 2017

Dear Gg G, Thank you for taking the time to tell us about your experience at Holiday Inn, S Bells Road Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Room Service
Free Parking
Conference Facilities
Self-Serve Laundry
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
USD 103 - USD 171 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 103 - USD 171 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (88)
Room & Suite (55)
Dining (17)
Pool & Beach (7)
Business Centre & Event Rooms (8)
Questions & Answers
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AUDREY n Jeffre... P
16 February 2016|
AnswerShow all 4 answers
Response from tad021478 | Reviewed this property |
Breakfast was included.... I was given a voucher to go next door.... Traffic is peak between 6am to 9am also from 4pm to 7pm.
0
Votes
Foodee
26 July 2015|
Answer
Response from Rebecca W | Property representative |
We are within a half mile of more than 9 restaurants and a variety of fast food. Restaurants include: Outback, Applebees, Cracker barrel, Golden corral, Buffalo wild wings, Ruby Tuesdays, Logans roadhouse, Pizza hut, Bob... More
-1
Votes
Taylor W
20 March 2015|
Answer
Response from Holiday Inn R | Property representative |
Unfortunately we allows only service animals
0
Votes
Room Tips
"You cant get a good room here HORRIBLE STAY AWAY"
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"the king room with king bed was very roomy...not crowded at all."
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"Room 205 is the handicap room and it has 2 shower heads if you like that kind of thing."
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"Unless you are getting up early avoid the ground floor if possible to avoid some of the noise."
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