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Holiday Inn Richmond South - City Gateway

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Traveller (88)
Room & Suite (55)
Dining (17)
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Overview
  • Excellent42%
  • Very good25%
  • Average15%
  • Poor9%
  • Terrible9%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Restaurant
Room Service
Family Rooms
3 Star Hotel
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Additional information
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (281)
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111
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28
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1 - 5 of 275 reviews
Reviewed 1 week ago

Needed a place to stay that wasn't too far from Downtown. Literally 10 minutes away from downtown. When I first waled in to check in (I booked through a 3rd party app) there was only 1 rep at the front desk and a line to...More

Thank Mark P
Response from Holiday Inn R, Guest Relations Manager at Holiday Inn Richmond South - City GatewayResponded 1 week ago

Dear Mark P, Accept my sincere apologies part of the issue you had during your stay, I truly appreciated your time to reach us back, I will surely address this to our specific department to make it right for your and other guest's future stay,...More

Hotel's Favourite
Reviewed 11 January 2018

Hotel is just off I-95, exit 69. Stayed 3 nights in January in the aftermath of major storm. Hotel is clean, room was large and very comfortable, and staff friendly and helpful. One big plus for us was the adjacent Victory Restaurant - serving breakfast...More

Thank ramco
Response from Hotel M, Guest Relations Manager at Holiday Inn Richmond South - City GatewayResponded 12 January 2018

Dear ramco, Thank you for taking the time to tell us about your experience at Holiday Inn, S Bells Road Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve...More

Reviewed 2 weeks ago

I stayed at this location for my daughter's soccer tournament in March 2018. This hotel stole from me, there were numerous fraudulent charges and the hotel is not willing to help rectify the situation. My hotel stay was $269 and I was charged over $1,000....More

Thank Lisa K
Response from Holiday Inn R, Guest Relations Manager at Holiday Inn Richmond South - City GatewayResponded 1 week ago

Dear Lisa K, Accept my sincere apologies part of the issue you had during your stay, I truly appreciated your time to reach us back, I will surely address this to our specific department to make it right for your and other guest's future stay,...More

Reviewed 2 weeks ago via mobile

This is a comfortable but aging hotel. Bed was comfortable and shower was hot. But the air conditioning is noisy and annoying. The doors are thin so that you hear noise from the hallway. The rugs are stained.More

Thank marj23
Response from Holiday Inn R, Guest Relations Manager at Holiday Inn Richmond South - City GatewayResponded 2 weeks ago

Dear marj23 Thank you for taking the time to tell us about your experience at Holiday Inn, S Bells Road Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve...More

Reviewed 3 weeks ago

The hotel property is okay but the Staff & Management is By Far THE WORST HOTEL PERSONNEL I've ever had the misfortune of dealing with! Our company came to the area for a Wedding we'd been hired for. My Team (myself, my mother-in-law, my 2...More

Thank tish s
Response from Holiday Inn R, Guest Relations Manager at Holiday Inn Richmond South - City GatewayResponded 2 weeks ago

Dear tish s, Accept my sincere apologies part of the issue you had during your stay, I truly appreciated your time to reach us back, I will surely address this to our specific department to make it right for your and other guest's future stay,...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Room Service
Free Parking
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
USD 100 - USD 162 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 100 - USD 162 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (88)
Room & Suite (55)
Dining (17)
Pool & Beach (7)
Business Centre & Event Rooms (8)
Questions & Answers
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AUDREY n Jeffre... P
16 February 2016|
AnswerShow all 4 answers
Response from tad021478 | Reviewed this property |
Breakfast was included.... I was given a voucher to go next door.... Traffic is peak between 6am to 9am also from 4pm to 7pm.
0
Votes
Foodee
26 July 2015|
Answer
Response from Rebecca W | Property representative |
We are within a half mile of more than 9 restaurants and a variety of fast food. Restaurants include: Outback, Applebees, Cracker barrel, Golden corral, Buffalo wild wings, Ruby Tuesdays, Logans roadhouse, Pizza hut, Bob... More
-1
Votes
Taylor W
20 March 2015|
Answer
Response from Holiday Inn R | Property representative |
Unfortunately we allows only service animals
0
Votes
Room Tips
"I like using the stairs, but clearly these stairs are just for emergency uses. Pick the 2nd floor room."
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"You cant get a good room here HORRIBLE STAY AWAY"
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"the king room with king bed was very roomy...not crowded at all."
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"Room 205 is the handicap room and it has 2 shower heads if you like that kind of thing."
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