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Extended Stay America - Richmond - W. Broad Street - Glenside - North

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Traveller (27)
Room & Suite (11)
Dining (1)
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Overview
  • Excellent51%
  • Very good19%
  • Average9%
  • Poor9%
  • Terrible12%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Outdoor pool
Non-Smoking Rooms
Suites
Fitness centre
2 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (106)
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31 - 35 of 105 reviews
Reviewed 25 April 2016 via mobile

From the pictures posted you would never guess just how bad this hotel is. I checked in and checked out within half an hour. Our room was so smoky there was NO way we could stay there and dirty! When I went to the front...More

2  Thank Karina D
Reviewed 25 March 2016 via mobile

Staying here for a few nights and I'm mightily disappointed with this place. This is the dirty cousin of their hotel across the way. The room is very basic, someone was supposed to bring plates and cups (it's been hours and nothing), I've seen the...More

2  Thank Mybincs
Response from Manager_11525, General Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - NorthResponded 29 March 2016

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be taking steps to...More

Reviewed 14 March 2016

I stayed here for two nights. The only thing I enjoyed about my stay was the location was near everything and only a few minutes from the events that I was partaking in. The bed was not comfortable, room temperature was awful. There were no...More

2  Thank Nicole N
Response from Manager_11525, General Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - NorthResponded 16 March 2016

Thank you for providing us with feedback about your stay. I appreciate your comments about our location; however, I sincerely apologize for the housekeeping issues you mentioned. In response to your feedback, we will work to ensure that our rooms are thoroughly inspected prior to...More

Reviewed 19 November 2015

This property in conveniently located near I-64. I stayed for three days. The property is well kept and the staff is friendly. It has adequate laundry and workout facilities. There are many places in the area for shopping and there are many restaurants. I recommend...More

1  Thank 2020Bob
Response from Manager_11525, General Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - NorthResponded 25 November 2015

Thank you for taking the time to provide us with your feedback. I’m thrilled that we were able to exceed your expectations! I truly appreciate your comments regarding our accommodating customer service and convenient location. Thank you again for your review. We look forward to...More

Reviewed 12 October 2015 via mobile

My family and I stayed here for 2 nights to attend a family cookout. My husband and I have timeshares and this is one of the hotels for the Richmond area. Reviews seemed decent, we decided to try it for ourselves. Front desk receptionist stepped...More

Thank Latisha A
Response from Manager_11525, General Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - NorthResponded 20 October 2015

Thank you so much for posting a review of our property. I’m so glad to read that our staff provided you with friendly and prompt customer service. I truly appreciate your comments regarding our convenient location and fully equipped kitchens. I’m thrilled to hear that...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 99 - USD 161 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 99 - USD 161 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (27)
Room & Suite (11)
Dining (1)
Pool & Beach (1)
Business Centre & Event Rooms (1)
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Room Tips
"Third level is great, little to no noise"
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"Look elsewhere"
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"All rooms come with sleeper sofas"
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"Be sure to ask for dishes, utensils, and pots and pans at checkin."
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