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I spoke to the manager of this hotel after she received my survey. I said I would not review on Tripadvisor. But I travel and have had some of the best hotel experiences on this planet. This is Trip ADVISOR. I had a good experience...More
I stayed at an Extended Stay in Orlando for five nights and was driving back home and last minute decided to stay overnight somewhere on the way. Since I had just had a great experience at one, I decided to try this hotel. I MADE...More
2 Thank Digu91
Response from Manager_11525, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - NorthResponded 2 August 2016
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet our goal. Your comments were reviewed by the staff, and we will...More
The room was not clean and was poorly maintained. There was hair and dirt all over the bathroom, one of the towels had toothpaste on it. Paint was chipping and there were cigarette burns everywhere. We were given a smoking room instead of nonsmoking. They...More
I stayed 5/27/16 for 2 nights and it was not good. I stayed there many years ago and it was much better then. The only reason I stayed was because it was a last minute booking & I have 2 small dogs. The outside was...More
2 Thank Valencia404
Response from Manager_11525, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - NorthResponded 17 June 2016
Your review was recently brought to our attention, and we would like to take a moment to respond. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that we did not accomplish that...More
First time staying here. It is West of Richmond off of I-64 just off Broad Street. Reasonable price. Large room. Small kitchen and refrigerator. Adequate well-lit parking lot. Slow checkin. Two-story with non-smoking rooms. Near the Amtrak train service and several restaurants.
Has free breakfast....More
Thank Robert B
Response from Manager_11525, General Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - NorthResponded 31 May 2016
Thank you for providing us with details about your stay. We appreciate you letting us know that we were unable to exceed your expectations. I will be sure to work with our staff and review our check-in procedures. We are sorry for this issue, but...More
USD 100 - USD 134 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Extended Stay Deluxe Richmond - i-64 - West Broad Street Hotel Richmond ,