We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Richmond Marriott

Booking.comUSD 181*
View Deal
#19 of 81 Hotels in Richmond
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Richmond Marriott
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]}}
Add Photo Write a Review

664 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 661: English reviews
Start your review of Richmond Marriott
 Click to rate
Reviewed 3 days ago NEW

The staff at this hotel are about the best Professional in the industry. Friendly, welcoming and very professional. From the sales team led by Nicky and Tim, to the Bellman's stand, front desk and concierge lounge(Dawn), they are amongst the nicest people you will ever meet. Clean, modern design, welcoming, great food,and simply wonderful people. I stay loyal to the...

 Report
Helpful?
Thank Forbi M
Jacksonville, Florida
Reviewed 1 week ago via mobile

I have stayed at this hotel before, I like the location and the staff is very good. But the last room I got was terrible. Room 251 had a sink that was so loose that I thought it was going to fall off. Also, nothing annoys me more than a shower that won't drain and this one does so very...

 Report
Helpful?
Thank Matt W
Detroit
Reviewed 2 weeks ago

The service at the hotel, from the concierge Phil, who actually called a store and waited on hold to see if they had an item I was looking for; to Dawn in the Executive Lounge who was bubbly energetic and most helpful. The hotel is in a great location within walking distance to numerous restaurants; and in the heart of...

 Report
Helpful?
Thank JollyTravelerDetroit
Chad L, Manager at Richmond Marriott, responded to this review

Hello JollyTravelerDetroit, Thank you so much for taking the time to wriete a review of your lasty stay here at the Richmon Marriott. I am so glad to hear that overall you enjoyed your stay and took note of two amazingf associates, Dawn and Phil! We are so luck to have such an amazing team here at the Marriott and...

Michigan
Reviewed 2 weeks ago

Currently staying at the Richmond Marriott for business - while the room is decent and the location is good, it's really nothing special. I'm really disappointment in the room service. Fairly certain the eggs are fake because they taste disgusting. Fake as in coming from a box or powdered. At $20-25 for breakfast I expect better. Maybe if I was...

 Report
Helpful?
Thank sweetbean05
Management response:

Sweetbean05, Thank you very much for taking the time to rate your recent experience at the Richmond Marriott Downtown. We were happy to hear you enjoyed our hotel's location and rooms but troubled to hear about your experience with Room Service. We are very sorry to hear about the issues you experienced at breakfast; we will be taking time to...

Virginia
Reviewed 2 weeks ago

I stayed the first week of April. I was at a conference and requested a handicapped room due to recent foot surgery. The rooms were not ready for the majority of the attendees when we began arriving around 2:30 pm; I had to wait until 6, checking my luggage, again confirming the handicapped room.. Then after waiting in line and...

 Report
Helpful?
Thank Nav1go
Chad L, Manager at Richmond Marriott, responded to this review

Hello, Thank you so much for taking the time to post a review of your stay here at the Richmond Marriott. I understand your frustration with the items you mentioned and I share that same frustration. Please be assured that the issues that you encountered with your stay have been addressed and my team has taken action to ensure the...

Nashville, Tennessee
Reviewed 2 weeks ago via mobile

Stayed one night while visiting family and going to the National - only couple of blocks away. Very clean and well managed hotel. Staff was extremely friendly and helpful. Had a good breakfast in the restaurant. Room was very comfortable and clean.

 Report
Helpful?
Thank sharonoldham
Management response:

Dear sharonldham, Thank you so much for your excellent review of the Richmond Marriott Downtown! I am so pleased to see that you enjoyed your time here with us during your visit to the city! We truly do pride ourselves on our ability to provide exceptional service for our guests and I am happy to read you were able to...

hummelston, pa, United States
Reviewed 3 weeks ago via mobile

This hotel was superior. Friendly and efficient staff. The rooms were immaculate. This hotel is centrally located to shopping and numerous restaurants. The pool and work out room are open 24 hours. There is a tremendous amount to do for every age I recommend this hotel for all!@

 Report
Helpful?
Thank Denice C
Management response:

Dear Denice C, Thank you for your excellent review! I am so happy to read you enjoyed your time here at the Richmond Marriott Downtown! Please come back and visit with us whenever your travels bring you back to the city! Kind Regards, Chad Lobner Assistant General Manager

White Stone, Virginia
Reviewed 3 weeks ago

I recently visited the hotel on a pleasure get away. I found the staff to be very courteous and extremely helpful. I found the property to be in an excellent location as I was attending a concert at a nearby facility. I have stayed at the Marriott a couple of times before at other locations and found them to be...

 Report
Helpful?
Thank ladygbr
Management response:

Dear ladygbr, We here at the Richmond Marriott truly pride ourselves on our ability to provide exceptional service for our guests and I am disappointed to see that we missed the mark in regards to your recent stay. I would also like to thank you for taking the time to write such a detailed review, your feedback allows us to...

Salisbury, Massachusetts
Reviewed 4 weeks ago via mobile

Large company conference with 650 attending. Very good conference facilities in both main room and support areas. Easy checkin. Even though I am a gold member, they could not manage a late check out based on a large conference coming in. Room was adequate, but expect a little better from a Marriott. Service was very good and staff were very...

 Report
Helpful?
Thank Jeffrey S
Management response:

Dear Jeffrey S, Thank you for taking the time to write a review of the Richmond Marriott Downtown! I am so happy to see that you enjoyed your time here with us, our staff is our greatest asset and I am glad you were able to experience that first hand. I am sorry to see your comments about the room,...

Richmond, Virginia
Reviewed 4 weeks ago

The overall experience at the Richmond Marriott was a very good one. It’s clear that the entire staff has been educated on the type of hospitality that guests notice and return for. Every employee greeted us as well as went out of their way to be helpful. The room was standard Marriott and typically comfortable. The location is convenient to...

 Report
Helpful?
Thank slovaktoo
Management response:

Dear Slovaktoo, I want to thank you for taking the time to write such a detailed and wonderful review of the Richmond Marriott Downtown! We strive to provide exceptional service for our guests and I am so pleased to see that our staff was able to do so for you! I am however, disappointed to see your comments regarding our...

151 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (82)
Viewed
Hotel & Grounds (9)
Viewed
Room/Suite (11)
Viewed
View from Room (15)
Viewed
Bathroom (8)
Viewed
Business Centre/Function Rooms (4)
Viewed
Pool/Beach Area (2)
Viewed
Other (33)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (69)
Viewed
Hotel & Grounds (18)
Viewed
Business Centre/Function Rooms (18)
Viewed
Room/Suite (14)
Viewed
Pool/Beach Area (2)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Other (14)
14/05/2017 15/05/2017
Hotels you might also like...
Travellers also viewed these Richmond hotels
0.1 km away
Hilton Richmond Downtown
0.8 km away
Omni Richmond Hotel
Omni Richmond Hotel
#13 of 81 in Richmond
1,800 reviews
0.5 km away
Linden Row Inn
Linden Row Inn
#7 of 81 in Richmond
995 reviews
Show Prices
Show Prices
Show Prices
0.8 km away
The Jefferson Hotel
The Jefferson Hotel
#1 of 81 in Richmond
1,193 reviews
0.8 km away
The Berkeley Hotel
The Berkeley Hotel
#8 of 81 in Richmond
789 reviews
0.7 km away
Quirk Hotel
Quirk Hotel
#6 of 81 in Richmond
603 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
T-Miller's Sports Bar & Grill
T-Miller's Sports Bar & Grill
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Situated in the heart of downtown, the newly renovated Richmond Marriott offers a blend of luxury and Southern charm. Guests entering this award-winning hotel in downtown Richmond will enjoy prime location within steps of the Richmond Coliseum, the State Capitol Building, and CenterStage Theater, while being connected to the Greater Richmond Convention Center via skywalk. Guests will be greeted with a warm welcome to a stylish lobby that is highlighted by modern decor, a Starbucks Coffee Shop, and a concierge desk. The well-appointed guest rooms and suites offer stunning city views, Marriott's signature Revive(R) bedding, and flat-screen TVs with premium cable. The onsite T-Miller's Sports Bar & Grill provides a delicious menu of American favorites combined with craft beer and signature cocktails. Guests looking to head out for the evening can start off the night at the lobby's Liberty Bar, and take the complimentary shuttle to a number of diverse dining and entertainment venues. With over 26,000 sq. Ft. Of newly-renovated event space, this hotel also provides an excellent destination for hosting business meetings, corporate conferences, and wedding receptions in Richmond. Whether you are staying for business or taking a weekend getaway, the Marriott hotel is the perfect choice for your next trip to Richmond, VA. ... more   less 

Additional Information about Richmond Marriott

Address: 500 East Broad St, Richmond, VA 23219
Region: United States > Virginia > Richmond
Price Range: $240 - $471 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Richmond Marriott 3.5*
Number of rooms: 410
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Hotwire, Hotels.com, Travelocity, Priceline, Orbitz, TripOnline SA, getaroom.com and HotelQuickly so you can book your Richmond Marriott reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond
Hotel Style:
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Richmond Marriott staff and other travellers.
6 questions
Ask a question
Rutherford, New Jersey
11 months ago
Albany, New York
over a year ago
Radford, Virginia
over a year ago

See all questions (6)

Questions? Get answers from Richmond Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors are quieter and rooms are very spacious”
forbim, 27 Apr 2017 | Read review
“High floors (on the "even side") have great views of the city and river”
DoodahMike, 4 Jan 2017 | Read review
“best views of downtown Richmond”
968ChrisA, 6 Dec 2016 | Read review
“Choose a top floor to enjoy the view.”
280paigeg, 22 Nov 2016 | Read review
“Choose a room that does not smell moldy or like mildew.”
CWhiteSolace, 21 Nov 2016 | Read review
5 of 5
Booking.com
USD 181* /night
View Deal
TripAdvisorUSD 181
Marriott HotelsUSD 181
PricelineUSD 181
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates