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Courtyard Richmond Northwest/Short Pump

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118 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Richmond Northwest/Short Pump
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Showing 117: English reviews
Gainesville, Florida
Reviewed 3 November 2014

This hotel was an average Courtyard Marriott hotel. They did not have a spa that was operational. The food was decent and the service was all right. The room was nice and it was clean. I liked the gym that they had. There was an indoor pool, but it was a little too cold to swim in for me. The...

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Helpful?
Thank Barry V
ernie3950, General Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Good Morning Barry, Thank you for your comments regarding your recenet stay at our hotel. We always strive to exceed our guests expectations, and hope that we can be of service to you on your next trip to Richmond. By the way I have asked our chief engineer to raise the pool temp. by a few degrees as we have...

Roanoke, Virginia
Reviewed 21 October 2014

My family and I stayed for two nights. The Front desk was very kind and accomodating. We did have a leak in our room, which I never felt was resolved, but aside from this issue, the room was clean and the hotel was very nice, and the staff was friendly. There was a gentleman at the desk my second night...

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Helpful?
Thank Megan H
ernie3950, General Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Thank you for your kind comments regarding your recent stay at our hotel. We always try to provide friendly professional service to our guests. We have shared your comments with our team, and are looking forward to the next time you visit our hotel. Feel free to contact the hotel if you need help with reservations.

Ocean City, Maryland
Reviewed 7 October 2014

Stayed for a weekend while going to Kings Dominion (which is just about 30 minutes away). Really have nothing bad to say about the place. Friendly staff, clean rooms, and reasonable room rates. We did feel that the Bistro on site was a bit pricey and not very good for breakfast, but nothing out of the ordinary. The good news...

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Helpful?
Thank brian k
ernie3950, General Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Bryan, Thank you for choosing the Richmond Northwest Courtyard for your stay in October. I am glad that you were pleased with our hotel, I would like to let you know that we do have rates that include breakfast for two, that may help when planning a return trip. We all look forward to the next time we can be...

England, United Kingdom
Reviewed 28 August 2014

We only stayed for one night and have no complaints whatsoever. Check-in was fast and efficient and the room was a really pleasant surprise, being absolutely enormous. We loved the space and the (unusual for a chain hotel) colour scheme of oranges and other warm colours. Wifi worked a treat, bathroom was everything one wanted and needed and I wish...

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Helpful?
Thank Puddy2409
Beverly B, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

I read your comments about your stay at our hotel. We are genuinely pleased that we were able to please you and your family while visiting the States. Please come stay with us when you visit again.

Boyds, Maryland
Reviewed 23 August 2014

If you are considering staying here DON"T! I have never in my life been treated like I was by Kevin at the front desk(he would not tell me his last name). After a long day at work and a 3 hour car ride we arrived only to find that the hotel was over booked and they gave away our room....

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4Thank S_R_M260
Beverly B, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Thank you for your comments regarding your recent visit to our hotel. We are truely sorry that you had a bad experience with one of our associates. We always strive to not only deliver clean comfortable rooms, but also world class service to all of our guests. We have shared your comments with our team as a learning opportunity and...

Greenwich, Connecticut
Reviewed 11 August 2014

Stayed here for 3 nights during a recent business trip. Hotel is updated and well maintained. Room was great - desk, TV, WiFi, A/C all worked or functioned well. Bed was comfortable and shower had good water pressure. Only issue was hot water - if you didn't shower / shave by 7 am it seemed to run out. Reported it...

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Thank neo36
Blacksburg, Virginia
Reviewed 6 August 2014

We enjoyed our stay here very much. It was only for a night, but the night was very pleasant and peaceful. We stayed on the first floor and our room was settled right by the courtyard - all we had to do was open our sliding glass door and step outside. We spent a lot of the time outside in...

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Thank Brittany G
Charlotte, North Carolina
Reviewed 4 June 2014 via mobile

Utilize this hotel when working in the Richmond area. I stay in a lot of Marriott properties across the country and this choice proved to be more than accommodating. Located conveniently off a major thoroughfare, this hotel is private, quiet and enables the guest to relax after a hard day. The front desk staff was willing and able to expeditiously...

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Thank Dave M
Palmyra, Virginia, United States
Reviewed 1 June 2014

Had a nice stay, loved the courtyard, fenced in space for the kids to run while the parents relaxed on the patio, kids enjoyed the indoor pool, rooms were nice and big and we had a very comfortable stay, close and convenient to everything the the short pump area

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Thank Brian W
Buffalo Junction, VA
Reviewed 30 April 2014

This hotel was EXCELLENT The staff at this hotel could not have been better. Everyone who worked there spoke to you. They were kind and also very helpful. From the time you stepped in the door, it had a very clean and pleasant smell,, everything part of the hotel was spotless. The the bed was comfortable and the room was...

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Helpful?
Thank 21racefan21

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Richmond Northwest/Short Pump

Address: 3950 Westerre Pkwy, Richmond, VA 23233 (Formerly Courtyard by Marriott Richmond Northwest)
Region: United States > Virginia > Richmond
Price Range: $126 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond Northwest/Short Pump 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Courtyard By Marriott Richmond Northwest Hotel Richmond
Courtyard Richmond Northwest
Richmond Marriott
Richmond Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Richmond Northwest/Short Pump staff and other travellers.
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Washington DC, District of Columbia
28 days ago

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Questions? Get answers from Courtyard Richmond Northwest/Short Pump staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from 235 (right above a popular side entrance where the door is continously being slammed).”
 of 5 bubbles TSH74, 25 Sep 2016 | Read review
“Easy in d out on the interstate.”
 of 5 bubbles 779saundrah, 17 May 2016 | Read review
“Ask for Ernie,Bryan or Beverly”
 of 5 bubbles dapperdons, 8 Jan 2016 | Read review
“A room at the end of the hallway, away from the elevator and quieter; and closer to the stairs, would be my ideal room choice.”
 of 5 bubbles Michele_M90, 9 Dec 2014 | Read review
“We couldn't get a room with outside access, i.e. balcony, worth asking for it when you book if you like that kind of thing.”
 of 5 bubbles Puddy2409, 28 Aug 2014 | Read review
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