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Delta Hotels by Marriott Richmond Downtown

934 reviews
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Traveller (138)
Room & Suite (69)
Dining (9)
Overview
  • Excellent48%
  • Very good29%
  • Average13%
  • Poor6%
  • Terrible4%
Travellers talk about
“front desk”(177 reviews)
“james river”(46 reviews)
“shuttle service”(45 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
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Rooms
29 Jan.30 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (934)Write a Review
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All reviewsfront deskjames rivershuttle serviceparking garagebreakfast buffethotel shuttlecanal walkfree shuttlehotel staffgreat customer servicechecking inshockoe slipconvention centertomasyamaswaltonihg
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181 - 185 of 920 reviews
Reviewed 20 August 2016

We had a pleasant stay at the Hotel. It is well located and appointed and while not luxurious it is well priced and perfectly adequate The staff are extremely polite and helpful and the restaurant serves good food and is excellent value. I would recommend...More

Thank Robert H
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 23 August 2016

Robert H, thank you for taking the time to provide your feedback concerning your recent stay with our hotel. Again thank you for recommending our hotel and services. We are hoping to see you again soon.

Reviewed 18 August 2016

I came to the Crowne Plaza for a conference hosted by my organization last week. The staff at this hotel was absolutely fantastic! Every single person that I interacted with was truly pleasant and kind. In particular, I want to make sure to shout out...More

Thank Kristen P
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 19 August 2016

Thank you Kristen for providing your valuable feedback concerning your recent conference at our hotel. Our staff and management will all be thrill to hear your feedback. We are hoping to see you again possible before your next conference.

Reviewed 17 August 2016

Staff members provided excellent customer care. Tania, the lobby attendant, made sure that everything was clean and inviting at all times. Thank you Tania and all the staff at Crowns Plaza, we will be back!

Thank vdebbieandkids
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 19 August 2016

Thank you Vdebbieandkids for offering your recent feedback. Great Customer service is what we strive for daily and I know that our team will be excited to hear your feedback. Please return soon for more Great Customer service.

Reviewed 17 August 2016

I was stranded overnight due to a flight cancellation and had no where to go. The OMNI where I had stayed the night before was booked solid and they took me to the Crowne Plaza- they were sold out. I was in a strange city...More

2  Thank hdowell3
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 19 August 2016

Dear Hdowell3, my sincere thank you for taking the time to provide this wonderful feedback. Althea is amazing and she will be excited to hear your recent comments. Again thank you and we are hoping that you return again soon.

Reviewed 16 August 2016

If you are looking for a hotel that values its customers in Richmond, we highly recommend the Crowne Plaza Richmond Downtown. From the moment we met Aleana at the front desk, we could instantly tell that this hotel does make customer service a top priority....More

Thank llong962
Response from dvaden1984, Manager at Delta Hotels by Marriott Richmond DowntownResponded 16 August 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, David

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 165 - USD 311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Richmond
#13 Romantic Hotel in Richmond
#13 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 165 - USD 311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Richmond
#13 Romantic Hotel in Richmond
#13 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (138)
Room & Suite (69)
Dining (9)
Pool & Beach (5)
Hotel & Grounds (72)
Bathroom (16)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
Joy2p
20 August 2017|
AnswerShow all 2 answers
Response from Assistant1966 | Reviewed this property |
Yes they do offer shuttle service and the driver is very nice!
0
Votes
ackplatt
13 March 2017|
AnswerShow all 7 answers
Response from ScottJones | Property representative |
hello ackplatt, we offer a microwave and fridge in all rooms. Package deal does offered our breakfast buffet at a discounted rate included.
0
Votes
Kathy M
9 June 2016|
AnswerShow all 4 answers
Response from dvaden1984 | Property representative |
Yes we do from main street train station. If you call the hotel when you arrive they can pick you up until 11pm. They can be reached at 804-788-0900
0
Votes
Room Tips
"River views are picturesque and quiter"
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"Beautiful View of the Richmond Downtown"
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"Choose a room on the river side (even numbers) to reduce construction noise"
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"Ask for a view of the river"
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