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Crowne Plaza Richmond Downtown

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#12 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersGold level
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Crowne Plaza Richmond Downtown
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832 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Richmond Downtown
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Showing 819: English reviews
Reviewed 11 January 2017 via mobile

I arrived late at night and discovered my office team had failed to include me on the rooming list. And the hotel was full! But Erica Romano found a way to make a spot for me and I will be coming back to this place for years to come.

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Helpful?
Thank Brian J
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Brian J for providing your review of your recent stay with our hotel. Erica and our entire team will be excited to hear your feedback. Please return again soon.

Jackson, WY
Reviewed 2 January 2017

Stayed here for a night in December, and it was great! The front desk staff were all very nice and attentive despite being incredibly busy! The room was nice and clean with a great view, and despite having construction near the hotel when we stay, it was very quiet and we didn't hear any noise from it. They have a...

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Thank KindOfBlueWY
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you KindOfBlueWY for sharing your feedback concerning your recent stay with our property. Train and our entire staff will be excited to hear your comments. Please return soon.

Hackensack, New Jersey
Reviewed 1 January 2017 via mobile

This hotel is a nice place to stay in Richmond. It is well located, clean and quiet. There is an attached parking lot. The people behind the desk are very helpful. The restaurant in the hotel was closed, but the bar was open. The hotel is not far from good restaurants.

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Helpful?
Thank Jane M
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Jane M for providing your recent feedback. We are looking forward to your return again soon.

Reviewed 26 December 2016

Miss Jeanie made our check-in and stay extremely pleasant after a long day of travel hassles. She greeted us with a smile and made sure we were taken care of even though it was nearing the end of her shift.

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Helpful?
Thank Jasper H
dvaden1984, Manager at Crowne Plaza Richmond Downtown, responded to this review

Hi Jasper H. Thank you for taking the time to write a review for us. We are pleased that Miss Jeanie made your stay extremely pleasant. I will make sure she knows that she made your stay great. We look forward to seeing you soon.

Reviewed 20 December 2016

Great hotel in Richmond. Good location. Easy parking, check-in, etc. Concierge staff fantastic. Tamas took us by shuttle and picked us up at a restaurant with no waiting and no charge, although we tipped him. We will return to this hotel next time we visit Richmond.

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Thank Jean B
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Jean B for providing your recent feedback. Tamas has been a big hit for many years. again thank you. Please Visit RVA again soon.

Reviewed 18 December 2016

Here for 3 days and every exchange with the front desk has been delightful. The check-in late at night was full of southern charm and friendliness - the kind where they call you Hon and Dear and you feel like a member of the family! Today I needed to mail a box and I had forgotten tape. Rocqui Camm at...

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Thank jelder60
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you jelder60 for taking the time to provide your review of your recent stay with our property. I know that Rocqui and his entire Front office team will be excited to hear your feedback. Please return again soon to enjoy our new Delta by Marriott Spring 2017.

Huron, South Dakota
Reviewed 14 December 2016

My room was clean and comfortable. An individual electronic thermostat made adjusting the temperature to my liking quick and easy. The internet was good when it worked, but we had constant issues of it dropping. The computer system was out of order for the restaurant so we were asked to write down our credit card number and sign a slip...

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Helpful?
Thank Mark L
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Mark for taking the time to provide your review of your recent stay. My sincere apology that our POS system crashed and contractor worked 24/7 for multiple days to resolve. We are working with Micros/Oracle and IHG to recommend a much faster fix in the future. Again our sincere apology. Again thank you for sharing your comments.

Virginia Beach,VA
Reviewed 12 December 2016

I really loved our room....it had a nice king sized bed which was so comfortable and the pillows are awesome. Clean and spacious and alot of extras which were really appreciated.Nice view of the city. Added bonus was the buffet breakfast which was delicious and filling. We had a wonderful one night stay, wish it could have stayed longer.

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Thank ur2punny
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you ur2punny for taking the time to provide your valuable feedback. An Exceptional visit is what we believe you deserve. Please return again soon.

Hardy, Virginia
Reviewed 8 December 2016

Nice room, great staff! They do their best to accommodate you and treat you well! I stay here often for work, and it is a reliably good experience. Jeannie usually checks me in, but on this trip she was there as I checked out--always smiling and ever so helpful! Tamas drives the shuttle. He is awesome. Very little, if any...

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Thank ROXNRLZ
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you ROXNRLZ for taking the time to provide your recent feedback. Our entire team will be excited to hear your feedback. Again thank you and please return again soon to take advantage of our many IHG Rewards perks over the Holidays.

Tralee, Ireland
Reviewed 8 December 2016

Got a great Richmond welcome from Abigail in reception. The hotel is a modern , well kept building. The staff are very friendly and very good at their jobs, breakfast is very good and price wise not bad for what you get. First time I saw grits, sorry now I didn't try it.

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Thank SOLOGURU
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

many thanks SoloGuru for providing your feedback. Our Southern Breakfast buffet has been a big hit. Again thank you and please return again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 East Canal Street, Richmond, VA 23219
Region: United States > Virginia > Richmond
Price Range: $194 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, IHG, Booking.com and Travelocity so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Romantic Hotel in Richmond
#13 Business Hotel in Richmond
#22 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River views are great!”
 of 5 bubbles U6318KDpat, 21 Feb 2017 | Read review
“request a room on a lower floor - maybe you'll have hot water”
 of 5 bubbles V3226KRkarens, 19 Feb 2017 | Read review
“Corner suites are roomier with added amenities”
 of 5 bubbles dys879, 24 Jan 2017 | Read review
“Face the James River / South”
 of 5 bubbles jeanbH120PX, 19 Dec 2016 | Read review
“Ask to be on the opposite side from the Dominion Power building under construction”
 of 5 bubbles jelder60, 17 Dec 2016 | Read review
5 of 5