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Quality Inn West End

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Traveller (55)
Room & Suite (45)
Dining (11)
Ratings and reviews
  • Excellent30%
  • Very good21%
  • Average22%
  • Poor13%
  • Terrible14%
Travellers talk about
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What's included
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Family Rooms
Wheelchair Access
Business Centre
Housekeeping
Self-Serve Laundry
Restaurant
Free Airport Transportation
2 Star Hotel
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Location and contact
8008 W Broad St, Richmond, VA 23294-4218
22.8 km to Richmond Intl Airport (Byrd Field)
20 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
6 Aug.7 Aug.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (269)
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Traveller rating
77
55
59
33
39
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LanguageEnglish
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77
55
59
33
39
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All reviewsthe breakfast arearecommend this hotel to anyonerestaurants and shoppingbathroom doorwould stay againfree breakfastrichmond areafront desk clerk
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1 - 5 of 263 reviews
Reviewed 1 week ago via mobile

This place was kinda nasty. I'm pretty easy when it comes to hotels too. Just give me clean and I'm happy. This place...I dunno when the last time they vacuumed my room was. It was kinda gross. Stuff on the floor. And...some guy's black sock...More

Thank William C
Response from Roy S, General Manager at Quality Inn West EndResponded 3 days ago

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More

Reviewed 3 weeks ago

Broken bathroom door- can't close. Elevator is dirty and run down with hints of cigarette smoke. Breakfast food cleanliness is suspect-- Had stomach upset after 1st day breakfast trial out. Staff is unresponsive - no eye contact or interested to to talk to customer. Room...More

Thank Caltraver1
Response from Roy S, General Manager at Quality Inn West EndResponded 3 days ago

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More

Reviewed 4 weeks ago

We got a great price! However, at 12:33am we were sleeping. A crowd out front were really loud (we were on the 4th floor and heard them)! Then they had a motorcycle they turned up REALLY loud and continued for a long time. Then they...More

Thank 5livinlife
Reviewed 4 weeks ago via mobile

DO NOT STAY AT THIS “MOTEL.” I have stayed in XX.99 interstate motels that felt safer and cleaner. Desk staff was robotic and monotone, did not make eye contact, often desk was unattended. Lobby trash overflowing. Room had a bizarre smell, not a cleaning supply...More

1  Thank chicag0denise
Reviewed 17 June 2018 via mobile

This property is sorely in need of basic maintenance. It looks and feels and smells very run down. We booked here because it was one of the last options available among the properties selected for a travel softball tournament. We had some misgivings about it...More

Thank carl h
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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Wheelchair Access
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Details
Price range
USD 64 - USD 94 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Richmond
Room types
Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
Details
Price range
USD 64 - USD 94 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Richmond
Room types
Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
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Traveller (55)
Room & Suite (45)
Dining (11)
Pool & Beach (5)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
richardtunan
6 May 2017|
AnswerShow all 4 answers
Response from LexiMLH | Reviewed this property |
No unfortunately it's outdoor. But there is a YMCA nearby if you need a pool!
0
Votes
777Advisor777
13 April 2016|
Answer
Response from Daudirsch | Reviewed this property |
Check in- 3pm Check out- 11am No extra charge for breakfast
0
Votes
Leslie B
25 January 2016|
AnswerShow all 4 answers
Response from wearepsu1 | Reviewed this property |
21
0
Votes
Room Tips
"Stay at higher floor."
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"Don't stay at this hotel!"
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"Dont stay here"
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"Non-smoking King rooms are great!"
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