We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Quality Inn West End

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Quality Inn West End
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

216 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
Showing 212: English reviews
Start your review of Quality Inn West End
 Click to rate
Pune, India
Reviewed 2 weeks ago via mobile

Booked this place through Expedia. When we checked in, to our horror, found that the bed sheets in the room allotted to us were not changed. When we pointed this out, we were told that the person who was responsible to do it was in a hurry and left without changing the bed sheets. Only after we insisted on getting...

Thank milind-sathe
Crystal L, General Manager at Quality Inn West End, responded to this review

Thank you for writing a review about your experience, we did have a leak we had to call a plumber out to fix the issue. The plumbers were able to fix the issue, we do apologize that you had it happened during your stay with us. If there is anything I can do to make it up to you on...

Asheville, North Carolina
Reviewed 2 weeks ago via mobile

Clean, comfortable and quiet. I must add the bathroom fan is extremely loud! We just didn't use the light/ fan unless we were showering. We use the vanity light. Staff is always welcoming and most accommodating! Breakfast is filling and good. We will return!

Thank mjbc831
About Hotel's Favourite Review
Reviewed 15 February 2017

This hotel is older and in need up updating. But - the staff is WONDERUL and the room was CLEAN. I would far prefer to stay in a dated place where I was welcomed and felt like my business was appreciated. The bed was comfy although I am not a fan of these 1/2 pillows that are so popular in...

Thank elizabethdO8519VI
White Sulphur Springs, West Virginia
Reviewed 9 February 2017

After booking my stay on line upon arrival found the reservation wasn't sent to the hotel. The staff at the hotel still were able to place me in a room and honor the price. The staff was helpful, room was clean and the kids enjoyed the stay and breakfast the next morning. Booked my next stay right then.

Thank lori114
Crystal L, General Manager at Quality Inn West End, responded to this review

Thank you for taking time to write a review about your recent stay with us at Quality Inn West End. Our staff was excited to hear you enjoyed your stay with us. I am glad that we were able to honor the same room type and price. We look forward to serving you with exceptional service again on your next...

Reviewed 14 January 2017

The management at this location is very accommodating and the staff is friendly. I travel quite a bit and this is one of my go to hotels in Richmond. Very convenient to Interstate 64/295/95. If you are traveling for business and are using any of these routes, this hotel is very clean, has comfortable mattresses and is in a great...

Thank Mike B
Harrisonburg, Virginia
Reviewed 17 December 2016 via mobile

Upon check in, we were greeted by some shifty looking characters who appeared to be friends with the desk lady. Check in was uneventful, and our room was....a room. The hotel is older and in much need of a refit. The furniture appears older than it is due to the age of the hotel, but the room is acceptably clean....

Thank Josh W
Ardmore, Pennsylvania
Reviewed 16 December 2016

I wasn't sure how critical to be about this property but when I saw it claimed only two stars, I thought, okay that's about right. My first impression of the place was a guy in the lobby with jeans and no shirt. Second impression was slow check-in. Third impression was an odor of detergents as if someone is trying to...

Thank StevePaylor
Hampton, Virginia
Reviewed 4 December 2016

I have not stayed at three different motels in the Richmond West End. Of the three, all things considered, I rank this one the best, with qualification. The room is a decent size, with, in my case, a king size bed, a work desk, the normal tv, fridge, micro, an easy chair, etc. The sink also supported the coffee pot...

Thank GrandpaGene
Virginia Beach, Virginia
Reviewed 22 November 2016 via mobile

Room itself was fine and clean, however, the continental breakfast only has one waffle iron. This wouldn't be a problem if the breakfast room wasn't equipped for over 20 people. Its larger in size than most breakfast areas, so you kinda expect more equipment to handle the crowd it attracts. So even coming down right when breakfast starts will be...

1Thank LexiMLH
Vernier, Switzerland
Reviewed 2 November 2016

We have been at this hotel already twice before, we asked two weeks before our arrival for two rooms comunicating because we had children with us but we were given two rooms near each other but across the corridor. Breakfast is ok, abundant even if it does not varies from day to day, the service hardly see.

1Thank Giampaolo B

82 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (44)
Bathroom (8)
Room/Suite (11)
Pool/Beach Area (1)
Other (24)

Management photos: Courtesy of the property manager

All Management Photos (38)
Hotel & Grounds (7)
Dining (7)
Room/Suite (15)
Business Centre/Function Rooms (3)
Pool/Beach Area (2)
Other (4)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Richmond
0.1 km away
Country Inn & Suites By Carlson, Richmond West at I-64
0.2 km away
Suburban Extended Stay Hotel - Richmond
6.0 km away
Sleep Inn
Sleep Inn
#32 of 81 in Richmond
130 reviews
Show Prices
Show Prices
Show Prices
2.1 km away
BEST WESTERN Executive Hotel
14.1 km away
20.1 km away
Red Roof Inn - Richmond South
Show Prices
Show Prices
Show Prices


  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Inn West End

Address: 8008 W Broad St, Richmond, VA 23294-4218
Region: United States > Virginia > Richmond
Price Range: $90 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn West End 2.5*
Number of rooms: 190
Reservation Options:
TripAdvisor is proud to partner with Choice Hotels, Expedia, Booking.com, Hotwire, Travelocity, Hotels.com, Orbitz, Cancelon, TripOnline SA, Priceline and getaroom.com so you can book your Quality Inn West End reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn West End Hotel Richmond
Quality Inn Richmond
Hotel Style:
#3 Best Value Hotel in Richmond
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Quality Inn West End staff and other travellers.
7 questions
Ask a question
mays landing
over a year ago
Virginia Beach, Virginia
Richmond, Virginia
over a year ago
Saint Louis, Missouri
over a year ago

See all questions (7)

Questions? Get answers from Quality Inn West End staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My request for a quiet room was granted & it was indeed quiet”
elizabethdO8519VI, 14 Feb 2017 | Read review
“Turn off fridge for less noise.”
StevePaylor, 16 Dec 2016 | Read review
“Good position for Henrico County, easy to reach”
216giampaolob, 1 Nov 2016 | Read review
“Make reservations early! Hotel is always booked to capacity.”
shtrini, 14 Oct 2016 | Read review
“Very slow and ancient elevator- do not stay on high floors”
Y8038GIkarenc, 12 Sep 2016 | Read review
5 of 5