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Crowne Plaza Springfield

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348 Reviews from our TripAdvisor Community

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Showing 347: English reviews
El Paso, Illinois, United States
Reviewed 18 February 2015 via mobile

We checked in to our 2 bed non-smoking room for 4 and got moved to a 1bed smoking room. The couch didnt pullout so we had to ask for a cot. We are not smokers and were told we would be moved for the second night stay. It was the day after Valentines Day and the room still had remnants...

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Helpful?
3Thank Jennifer S
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Morning Jennifer S, I would like to personally apologize for the experience you had with us. We want all guests to feel at home and enjoy our exceptional standards. I do read all reviews and take notes to discuss with each department head. I will be relaying this information on to our Executive Housekeeper to assure this issue does...

Reviewed 18 February 2015

Our kids love it but unfortunately either the sauna or the hot tub were not working. The mattress was very soft and they didn't have any other available room to reacomodatte us. We would go back again hopefully soon.

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Helpful?
3Thank M&I E
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Afternoon M&IE, We are so pleased that you hope to be joining us again soon. I am happy to announce that our Hot Tub and Sauna will be back up and running March 7th as well as all of our rooms will be renovated starting this month! Hopefully next time you join us we will have a lot of...

Reviewed 17 February 2015 via mobile

We came into town for the weekend to catch some music and enjoy the weekend in each other's company. We were greeted by a very courteous employee who checked us in and wished us a pleasant stay. We went to the hotel bar for a few cocktails and enjoyed our 1st nite stay. We found a blood stain on our...

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Helpful?
3Thank Matt F
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Afternoon Matt F, We are pleased that over all you did have a happy stay. I would like to apologize for the inconveniences that you did experience. I am happy to announce that we are beginning renovations on all of our guests room sometime this month which will make for many great changes! I am taking note about the...

illinois
Reviewed 26 January 2015 via mobile

I've stayed here before and had no complaints. However, this time was different. The pool was closed for repair and they put us in a room that was directly next to one they were working on. So we got a wake up a call we didn't ask for bright and early on a Sunday morning from hammering and drilling. One...

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Helpful?
3Thank Dawn D
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Morning Halfinthehammock, We appreciate you taking the time to write an honest review about hotel and your stay. The fact that you had a very unsatisfactory stay with us is unexceptionable. We hold ourselves to a much higher standard. We do know that the renovations can be very unsettling and frustrating early in the morning and we will be...

Havre de Grace, Maryland
Reviewed 17 January 2015

Was here for business in the Springfield area. The room as clean, the bed was comfy and the service was great. I didn't use and of the other facility amenities or food service, so I can't speak to those. I would recommend this hotel to others.

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Helpful?
3Thank Jeff S
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Afternoon Jeff S, Thank You for taking the time to write a review about us. We are pleased to see that you were able to enjoy all services you used. We look forward to seeing you in the future! Thank You Crowne Plaza Springfield IL Staff

Fairlawn, Ohio
Reviewed 6 January 2015

We enjoyed our stay at this hotel which is near the Chicago airport. It's designed for conference business; but even with the holiday downtime the staff at this hotel was friendly, courteous and always available. Traffic in front of this hotel was CRAZY, but the front desk staff was able to call the nearby Rivers Casino to arrange for their...

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Helpful?
Thank Deb4TX
Waverly, Illinois, United States
Reviewed 4 January 2015 via mobile

Normally I am the QUEEN of positive online reviews. However I cannot in my right mind see how this hotel is considered a 3 1/2 star hotel? After check in and some TV we decided to go bowling. We cam back around 8pm to discover we had missed dried blood dripped down the bathroom doorway. Yummy. Also giant man sized...

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Helpful?
3Thank Melissa G
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Afternoon Melissa G, I would like to apologize for the experiences you had while at our hotel. We do not want those to be standards that you know us for. I would truly like to speak with you further about the situations you experienced with us. If you would like to have your issues address please feel free to...

Bloomingdale, United States
Reviewed 30 December 2014

Hotel is clean and nicely decorated for the holiday. Fitness room better equipment than in the past and rooms are comfortable and for the most part quite. Meeting rooms a bit on the cool side. Food at the hotel good and better than in the past must be new cook. Enjoyed the stay.

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Helpful?
Thank Kim M
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Morning Kim M, I would like to Thank You for taking the time to write such an awesome review about us. We are so pleased that the time and training we are spending on and with our staff is making your says become more enjoyable! We are looking forward to seeing you again in the future and hope you...

United States
Reviewed 22 December 2014

I travel to Springfield often to visit family and friends. I always stay at the Crowne Plaza and have done so since 2009. The Crowne is a classy, elegant hotel with exceptional customer service. Every employee, old and new, remembers my name and my food / drink preferences. I always feel so pampered and I find myself wanting to spend...

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Helpful?
1Thank Trevor C
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Morning Trevor C, We are so pleased to see that you are able to enjoy our hotel and keep coming back!! We are excited about what the future holds for us. We are about to undergo complete room renovations starting in the next few months! Now you will be able to enjoy all the same staff with a brand...

Reviewed 22 December 2014

Stayed a couple of nights while attending a conference at the hotel. You can't beat the convenience of staying at the same place as the meetings. The food service for the meetings was good. The hotel offers what you would expect. The room was definitely worn down and looks tired. Three lights didn't work in the room including a lamp...

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Helpful?
Thank Sgaffney34
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Morning Sgaffney34, It does not make us happy to see that you only had an average stay with us. We pride ourselves on being the very best at what we do. I would like to let you know that we have taken on new ownership and the room experience will be much more satisfactory for you very soon! We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Hotel - Springfield is designed and decorated with the gracious charm of a fine European hotel. The Crowne Plaza - Springfield has newly upgraded bedding in all guest rooms, featuring plush comforters, feather pillows, and pillow-top matresses. Reserve your room now and have have the confidence you are receiving the lowest rate you can find on the Internet guaranteed. Conveniently located directly off Interstate 55 and historic Route 66 and near the World Headquarters for Bunn-O-Matic Corporation, Illinois Department of Transportation and the Illinois Secretary of State office complexes, the Crowne Plaza-Springfield is also just minutes away from Springfield's historic Abraham Lincoln sites, including the Abraham Lincoln Presidential Library and Museum.To take care of your professional needs, we have a complete Crowne meetings department that can handle meetings from 10 to 2000.Join the Crowne Plaza - Springfield for dinner at our Rosewood Dining Room and follow with a relaxing after dinner drink at The Mahogany Bar and Grill. The Crowne Plaza - Springfield also is proud to offer Starbuck's Coffee in our Lobby CafePlaytime is covered also by our 14th floor Indoor Pool, Whirlpool, Sauna and sundeck ... more   less 

Additional Information about Crowne Plaza Springfield

Address: 3000 South Dirksen Parkway, Springfield, IL 62703
Region: United States > Illinois > Springfield
Price Range: $131 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Springfield 3.5*
Number of rooms: 288
Reservation Options:
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Also Known As:
Crowne Plaza Springfield Hotel Springfield
Springfield Crowne Plaza
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Questions & Answers

Questions? Get answers from Crowne Plaza Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor facing the north was great!”
 of 5 bubbles gregh622, 2 Dec 2016 | Read review
“Rooms on the 11th floor and above were plush, more luxurious and the views were amazing.”
  • All rooms has a shade screen and room darkening curtains
  • 11th floor suite. Very relaxing and comfortable
  • Sink in one of the suites 11th floor
  • Stylish bedside lamp with adjustable lighting
  • Different dresser with coffee machine and small fridge in suite
  • Sleep right Templespa aroma linen spray - nice touch
  • Single electrical outlet on opposite sides of the bed head board
  • Lamp with single electric outlet
 of 5 bubbles K8981RQgaryp, 18 Sep 2016 | Read review
“12th floor was very quiet.”
  • King room. Bathroom was HUGE. I wish I'd have taken a pic!
 of 5 bubbles PeteandMolly, 23 Jul 2016 | Read review
“Higher up is better.”
 of 5 bubbles Corvair65, 22 Jul 2016 | Read review
“Lift service”
  • Beautiful
 of 5 bubbles Mohan112, 14 Jul 2016 | Read review
5 of 5
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