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Hilton Garden Inn Springfield

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665 Reviews from our TripAdvisor Community

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Showing 661: English reviews
Illinois
Reviewed 16 March 2016

Chef Nahshaun was a very respectful, as well as a respectable individual; he cooked a fantastic meal (of which every bite was enjoyed), and I highly recommend the Hilton Garden Inn (Springfield, IL) for a wonderful stay and great food.

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Helpful?
Thank Jose M
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

We are glad you took time to dine with us in the Garden Grill and that Chef Nashaun took care of you meal and offered great food and service. Every step to success needs a good support structure. This Hilton Garden Inn features complimentary WI-Fi and a 24-hour Business Center, complimentary fitness center and a full-service restaurant on the property...

United States
Reviewed 11 March 2016

In town on business and very grateful for a hotel that offers the convenience of a restaurant (especially breakfast) onsite after long days at the expo. The food isn't gourmet, but it was fine. The onsite convenience was important this trip over the quality. There are many restaurants in Springfield to choose from if one prefers a better food selection....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jamie K
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for the review and staying with us while in Springfield on business. We are built with business in mind. • Business Center w Complimentary Printing Service • Onsite Gym and Complimentary access to a full service facility • Complimentary WiFi with Hi Speed available • Express Mail - FedEx • Fax • Meeting Rooms • Onsite Restaurant with room...

Chicago, Illinois
Reviewed 10 March 2016

Very nice, and affordable priced for a Hilton Garden Inn. It sits above the price point of some other hotels, but that's because you get more for the price. Full breakfast in the morning, in which Tiffany was very attentive and quick in her delivery. The snack bar seems much better than others I've seen in the past, not sure...

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Helpful?
Thank ThomasChicago312
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for staying with us. We are glad you had Exceptional Service from Jaquita and Tiffany. We do have a small onsite gym with mostly aerobic machines, but offer complementary passes to the local full service facility for persons needing free weights, basketball, tennis, etc.... We hope to see you again soon. Jeffrey

Detroit, United States
Reviewed 9 March 2016

Basically staff and room was amazing. Room was clean and the beds and pillows were really great - certainly not like usual hotel beds/bedsets. The bathroom is beautiful and whole room was just really great. The staff from the cleaning ladies to the front desk made me feel like I was staying at their personal homes from being accommodating to...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kelsey G
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for staying with us and taking the time to review the hotel . We are glad you had a great stay and found the staff service to be exceptional. We hope you stay with us again when in Springfield.

Reviewed 8 March 2016 via mobile

Always a great stay due the professionalism of staff; any issues resolved immediately. Friendly front desk personnel including Jaquita who ensures the highest level of service every visit. My preferred property when on business in Springfield.

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Helpful?
1Thank MF C
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for staying with us and we are glad you had a GREAT stay. We strive to have exceptional service and offer the comforts of home with in room Keurig Coffee makers, 24 hour convenience pantry market, and onsite restaurant that offers popular food options with room service available. Thanks for the special mention of Jaquita. She makes everyone feel...

Galatia, United States
Reviewed 2 March 2016

This hotel is a good value and a very nice hotel. The rooms are nice and the staff is always pleasant. I would recommend looking at this hotel if you are traveling to the Springfield area. It has a good variety of restaurants near the hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Amy R
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for staying with us and taking the time to share your comments. We like getting five star reviews and it is out hope that all customers have an exceptional experience while staying with us. Check out our deals next time such as Bed N' Breakfast - Get Keurig coffee, cooked to order breakfast for 4 and late room service...

Khao Lak
Reviewed 25 February 2016 via mobile

I really enjoy the hotel, but i'd suggest going somewhere else for dinner. I ordered tortellini, and got rigatoni. The woman next to me waited 2 hours for her food to come out. The service was slow and understaffed and not very polite (probably because they are understaffed and busy). Hotel is pretty nice and clean, though. Just stay away...

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1Thank Ozarkia
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for taking the time to review us. I am happy you enjoyed the hotel and am very sorry the Grill service was less than a positive experience. Your comments are important and the service you experienced is not typical of the grill. We hope to serve you again when in Springfield.

St Joseph, United States
Reviewed 23 February 2016

The entire staff here, from housekeeping to the GM, is outstanding, the hotel is clean, the breakfast and dinner were very good, and well priced. The bed with adjustable firmness was extremely comfortable. Highly recommend!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Valerie B
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for staying with us while in Springfield and taking the time to review the hotel. We strive to be exceptional in both product quality and cleanliness and I am glad you had a positive experience in both areas. Our Garden King beds do have an adjustable comfort level to set from soft to firm. Thanks for the recommendation and...

Schaumburg, United States
Reviewed 19 February 2016

great rate, good food, clean and great location. Loved the lobby area with free cookies! Stayed with a group. Everyone was satisfied, no issues. Breakfast was better than normal buffets. Would stay again.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Colleen B
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for taking the time to review the hotel. We are glad you enjoyed your stay and had breakfast in the grill. It is better than most hotels as out eggs and omelets are made to order, not pre packaged egg product. We are also open from 5-10pm each night with room service available. We look forward to serving you...

Des Moines, Iowa
Reviewed 13 February 2016

Dead bugs in the the window tracks. HVAC was noisy/clunky. Bed was not adjustable and too soft. Convenient to many businesses and dining options. Despite dead bugs, the linens were clean and adequate. This hotel needs to expand their fitness equipment.

Review collected in partnership with Hilton Garden Inn
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1Thank uscgcdr
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
Official Description (provided by the hotel)
We are conveniently located at exit 94 of I-55 on the SE side of Springfield with shopping, movie theaters, and over 20 restaurants within a couple of blocks. We are also just minutes from the State Capitol Building Downtown and the Lincoln sites.-Complimentary high-speed Internet access and secure, remote printing to the business center-Refrigerator, microwave, and coffee maker in every room-117 guestrooms (16 suites)-Full service Great American Grill Restaurant for breakfast and dinner-Evening room service-Pavilion Lounge-Heated indoor pool and whirlpool-Workout facility-Complimentary outdoor parking-Just over 4,200 sq. ft. of divisible meeting space to accommodate up to 200 people banquet style-On-site catering from our Executive Chef-Service that is focused on what is most important. YOU! ... more   less 

Additional Information about Hilton Garden Inn Springfield

Address: 3100 S. Dirksen Parkway, Springfield, IL 62703
Region: United States > Illinois > Springfield
Price Range: $135 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn
Hotel Style:
#6 Business Hotel in Springfield
#9 Romantic Hotel in Springfield
#10 Family Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Springfield staff and other travellers.
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Fond du Lac, Wisconsin
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Fond du Lac, Wisconsin
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Questions? Get answers from Hilton Garden Inn Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have a separate living room, which would be good when traveling with a family.”
 of 5 bubbles michaelbP8862US, 11 Aug 2016 | Read review
“First floor rooms near the kitchen smell like food”
 of 5 bubbles stevehU7057MV, 18 Jul 2016 | Read review
“The runs perpendicular to the street and the freeway. If you want a quiet room do not pick one on either end of the halls.”
 of 5 bubbles 608heatherm, 2 Jul 2016 | Read review
“Wifi is supposed to be free for HHonnors members, but I didn't get it to work.”
 of 5 bubbles danielrk2015, 3 May 2016 | Read review
“I believe any room is wonderful.”
 of 5 bubbles jryan323, 17 Mar 2016 | Read review
5 of 5