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Hilton Garden Inn Springfield

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Hilton Garden Inn Springfield
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640 Reviews from our TripAdvisor Community

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Showing 636: English reviews
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

Nice hotel at great location, clean, great service. It is located right by Hwy. 55, yet very quiet. I enjoyed having microwave and a little fridge in my room, I stayed there for four days, and did not always feel like eating out, some the room was nice and spacious.

Helpful?
Thank Janina R
2 reviews
Reviewed 4 days ago NEW

We stay here each time we are in Springfield. We stay as a family and truly enjoy our experience each time. We love the breakfast buffet and room service. The lobby is great and the business center is very helpful!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sarah N
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Thank you again for trusting your family's holiday to us! We loved having you and thank appreciate the review here. We look forward to seeing you again! More 

Lake in the Hills, Illinois
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 days ago NEW

Hilton is located about 12 miners from Downtown Springfield, next to other hotels and restaurants. The swimming pool was small, good enough for kids to play, and the hot tub did not have jets. The hotel itself was nice and clean. The room was spacious, so was the lobby, it had a pleasant atmosphere and very friendly personnel. I would... More 

Helpful?
1 Thank Janina R
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

I appreciate your reviewing your experience with us here and the recommendation to other travelers. Thank you so much for staying with us, we hope to see you again. More 

Springfield, United States
1 review
Reviewed 1 week ago

We had a relaxing stay over I Anniversary. The place was clean, quiet and inviting. The staff were pleasant, and always willing and offering to help. Even with a late night snack. The room was clean, and the jet tub was soothing and relaxing. Their breakfast was to die for. We will definitely be back.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank jimhF4066XJ
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Thank you again! We were so happy to host such a special and blessed event. We look forward to seeing you again. More 

Cary, Illinois
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 week ago

Recently stayed there on a business trip. Service at the front desk was outstanding and the room was very clean. Great area for breakfast in the morning despite being a charge, was well worth it as they had all kinds of food selections available Only thing this hotel needs is a larger workout room that offered some free weights. You... More 

Helpful?
Thank Paul Y
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

I appreciate the feedback and just want to let you know that a bigger and better exercise facility is definitely on our wish list and we are working on plans for our next renovation. While it is a little ways away, feedback like this helps keep us on track for improvement! Thank you for staying with us. More 

Milwaukee, WI
Level Contributor
122 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 1 week ago

Pros: Decent location, attractive lobby, average room decor, very comfortable bed and pillows, location is SE side of town, but it doesn't take long to get around Springfield. Cons: No weights in fitness room

Helpful?
Thank fillmap
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for staying with us. Weights are on our addition list right around the corner. I appreciate the feedback and hope to see you again! More 

Lake Saint Louis, Missouri
2 reviews
Reviewed 2 weeks ago

We've been staying at Hilton Garden Inns for about 15 years. There's been few complaints. This stay, in Springfield, Illinois, was no different, with one exception. Just like other hotels in the immediate vicinity, it's a little difficult getting to the hotel from the highway - ours when it was dark - as there are no guide signs. Nowadays that's... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank davidhenschel
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for reviewing you stay with us! Rest assured your feedback will be carried to our city council as we are always looking to improve not just your hotel experience but your overall experience in our historic state capitol! More 

Terre Haute, Indiana
1 review
Reviewed 3 weeks ago

The indoor pool was freezing cold! Staff just stated it's always that temp. Really!? How can you advertise an indoor pool when it's not even usable!? Promised the grandkids that we were swimming, very disappointing!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lisa B
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

As promised, I have reviewed the staff response with our entire team to ensure they all know how to address a complaint about the pool temperature in the future. We should have definitely looked more closely at the situation and responded with action to ensure we were within state guidelines for hotel pool temperatures to ensure both the comfort and... More 

Alexandria, Louisiana
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

This was our first HGI with an unsatisfactory mark. I accepted the manager's apology and there are always 2 sides to the coin. I understand he may have been short handed with staff. We were given points in compensation. First, we found a snack plate of cheese in the frig. Next, we were missing a shower curtain liner. Finally, there... More 

Helpful?
Thank BJ C
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

I want to thank you again for your feedback. After you left I was able to take the information you gave me to our entire team and coach. I spent the rest of the day on the floors with them focusing on the details such as the coffee makers and microwaves and refrigerators. Being short handed is not an excuse... More 

Springfield, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Good customer service when I arrived! Comfortable bed, loved having access to a refrigerator and microwave, and overall enjoyed my stay. Water pressure could have been a little more powerful, but other than that...I would stay here again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Serita D. L
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for the review of you stay with us. We are definitely working to resolve the water pressure issue as the special "green" faucet heads are beginning to require some additional unanticipated maintenance. My team is on it and we will resolve it shortly. Thank you for staying with us and if I can ever be of future assistance... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
We are conveniently located at exit 94 of I-55 on the SE side of Springfield with shopping, movie theaters, and over 20 restaurants within a couple of blocks. We are also just minutes from the State Capitol Building Downtown and the Lincoln sites.-Complimentary high-speed Internet access and secure, remote printing to the business center-Refrigerator, microwave, and coffee maker in every room-117 guestrooms (16 suites)-Full service Great American Grill Restaurant for breakfast and dinner-Evening room service-Pavilion Lounge-Heated indoor pool and whirlpool-Workout facility-Complimentary outdoor parking-Just over 4,200 sq. ft. of divisible meeting space to accommodate up to 200 people banquet style-On-site catering from our Executive Chef-Service that is focused on what is most important. YOU! ... more   less 

Additional Information about Hilton Garden Inn Springfield

Address: 3100 S. Dirksen Parkway, Springfield, IL 62703
Region: United States > Illinois > Springfield
Price Range: $137 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn
Hotel Style:
#6 Business Hotel in Springfield
#9 Romantic Hotel in Springfield
#10 Family Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Springfield staff and other travellers.
4 questions
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Fond du Lac, Wisconsin
over a year ago
8 months ago
over a year ago
Fond du Lac, Wisconsin
over a year ago

See all questions (4)

Questions? Get answers from Hilton Garden Inn Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have a separate living room, which would be good when traveling with a family.”
 of 5 bubbles michaelbP8862US, 11 Aug 2016 | Read review
“First floor rooms near the kitchen smell like food”
 of 5 bubbles stevehU7057MV, 18 Jul 2016 | Read review
“The runs perpendicular to the street and the freeway. If you want a quiet room do not pick one on either end of the halls.”
 of 5 bubbles 608heatherm, 2 Jul 2016 | Read review
“Wifi is supposed to be free for HHonnors members, but I didn't get it to work.”
 of 5 bubbles danielrk2015, 3 May 2016 | Read review
“I believe any room is wonderful.”
 of 5 bubbles jryan323, 17 Mar 2016 | Read review
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